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Known Participant
November 10, 2021
Question

"Unable to open document" Dimensions 3.4.4

  • November 10, 2021
  • 1 reply
  • 370 views

Hi, have been experiencing a "Unable to open document" in dimensions 3.4.4. 

 

There has been some discussion about this issue but I could not locate any real solutions so I contacted tickets@adobedimension.com on the 23rd October but have not received a reply.

 

I did some tests and seem to have found an easy solution.

 

Drag the file(s) you cannot open out of the CC folder and back again. They now open. 

Just wait a while between dragging them out and back.

 

For anyone experiencing this issue I hope this solution works for you.

 

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1 reply

Ares Hovhannesyan
Community Expert
Community Expert
November 10, 2021

Thank you for reporting an issue and the solution.