Unable to run Adobe Dimension!!!

Hello community, I cannot run Adobe Dimension since I updated it, now I get a message that tells me to log in from the desktop application, but I already closed and logged back in, I ran the program and nothing, the same message continues to come out. I have been a user of the premium suite for several years, I never had a similar problem. I attach a screenshot of the message, although it is in Spanish but it says what I indicated above.

Surely there are people with the same problem.
I contacted the technical service and they could not solve it either, the operator did the same steps as me.

Maybe an update is to be expected.
Someone knows of a possible answer.

Thank you.