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wazzzzo
Inspiring
August 6, 2021
Answered

UV Map application "there was a problem reading this file"

  • August 6, 2021
  • 4 replies
  • 1516 views

I am recieveing an error message ("there was a problem reading this file") when trying to apply a UV that has previously been generated from Dimension. Here is the process...

1. Model created in SketchUp (incredibly simple model made up of a few flat planes)

2. Import .skp directly into Dimension

3. Highlight all and "Generate UVs"

4. "Export UVs"

5. Open one of the resulting .PSD files in Photoshop

6. Simply turn on the "Texture Grid" layer and save

7. Apply, this just saved .PSD as an image to the "base Color" of it's respective part of the model.

8. Error as above.

I can fix this error by simply renaming the newly saved .PSD but I have to do this each and everytime I make a change.

 

Mac (up to date), Dimension 3.4.3

 

Any ideas?

This topic has been closed for replies.
Correct answer wazzzzo

Google drive is for storage and not designed to be worked from directly i.e changing a folder at the same time it's being synced is going to block assess or corrupt the file... Offen both


Google Drive says otherwise...

"With Drive for desktop, you stream your Drive files directly from the cloud to your Mac or PC, freeing up disk space and network bandwidth. Because Drive files are stored in the cloud, any changes you or your collaborators make are automatically updated everywhere. You’ll always have the latest version.

You can also make Drive files available for offline access. These cached files sync back to the cloud when you're online, so the latest version is available on all your devices."

 

We have no issues with any other files no matter the size and work across the entire gamut of Adobe and Microsoft suites.

Syncing happens in the background and doesn't affect working on a file, saving over a file, For all times (apart from the one button in Dimension possibly), it works seemlessly.

4 replies

S
Screenbound Pictures
Participant
November 12, 2024

This would appear to be an issue whereby, Dn cannot read files from a network.

If I drag the files to my local drive they work.

A bit frustrating as all our projects are on a server.

Ussnorway7605025
Ussnorway7605025
Legend
August 17, 2021

its easy enough to test just use a different folder for a day and see if you still get blocked

    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    August 8, 2021

    You need to open Ps file from Dn Base Color panel (Edit button). If you open Ps file from window explorer it will not be updated in Dn. May be this can be a reason.

     

    https://youtu.be/jFFqWHD3Q_4

      W
      wazzzzoAuthor
      Inspiring
      August 16, 2021

      Hi, this would likely be the solution but unfortunately the button (or the double click version) jusyt doesn't work for any of my team. All machines are up to date as is Dimension. The only thing to note is that we exclusively work from Google Drive but other than that no strange settings or firewalls. The button has never worked. Literally does nothing.

        Ares Hovhannesyan
        Community Expert
        Ares HovhannesyanCommunity Expert
        Community Expert
        August 16, 2021

        I am not sure but may be the reason can be not correct path to photoshop exe.

        Ussnorway7605025
        Ussnorway7605025
        Legend
        August 6, 2021

        sounds like a known Mac issue other Photoshop users have reported were the system doesn't allow images to be saved over themselves for security reasons... I'm unaware of any fix for it as the setting is from Apple

         

        p.s, if it is this issue then try saving the changed Psd to a different folder... that should work around it and be faster than a rename

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