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samuelh95
Participant
February 27, 2018
Answered

Very dark or black glass problems.

  • February 27, 2018
  • 5 replies
  • 2588 views

Hello,

I am having an issue where any glass objects appear very dark or black on white backgrounds... I have searched everywhere and tried everything to fix the issue, but the only way to somewhat fix the problem is to set the light intensity way too high, drowning out every other aspect.

Is this a problem with the application, or am I doing something wrong?

Thanks!
Sam

    This topic has been closed for replies.
    Correct answer JeanetteMathews

    There are a few known bugs with how glass renders in Dimension and we've made some big improvements on our side!  It will be resolved in our next release.

    5 replies

    JeanetteMathews
    Adobe Employee
    JeanetteMathews
    Adobe Employee
    March 24, 2018

    We have a new build available in the Dimension CC Prerelease that has resolved several issues with glass.  It looks significantly better now!  You're welcome to join and try features early.

    E
    Everson Silva
    Inspiring
    February 27, 2018

    After I've included an image and used Match Image to create the new ambient light, I can delete the bacground image that the ambient light remains.

    E
    Everson Silva
    Inspiring
    February 27, 2018

    Now I understand. This does not happen to me because even if I want a white or infinite background, I always use an image to guide the program. I always find it normal to turn black, because if you do not change the ambient light, it maintains the settings of the standard ambient lights, and the standard lights have a dark picture.

    E
    Everson Silva
    Inspiring
    February 27, 2018

    I do not have that problem. Could it be some hardware incompatibility? This model did today and the watch has a glass in front of the image. I've had some problems when I use the wrong lighting style, but I do not think that's your problem.

    JeanetteMathews
    Adobe Employee
    JeanetteMathews
    Adobe Employee
    February 27, 2018

    Yeah the issue is specifically when rendering over a flat white color background, not an image.  See the below screenshot with a glass bottle on a white background.

      JeanetteMathews
      Adobe Employee
      JeanetteMathewsCorrect answer
      Adobe Employee
      February 27, 2018

      There are a few known bugs with how glass renders in Dimension and we've made some big improvements on our side!  It will be resolved in our next release.

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