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erikvvl
erikvvl
Participant
May 30, 2018
Answered

Viewport looks like a chessboard

Hi all,

My viewport looks like a chessboard. When I drag something into the viewport, nothing appears.

What can be the problem?

Thanks in advance,

Erik

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    JeanetteMathews
    JeanetteMathewsCorrect answer
    Adobe Employee
    May 30, 2018

    This means the application is not able to render the 3D graphics on your system.  It can be caused by a few things, most notably usually either your Open GL is not the correct version or your GPU may not be supported.

    Please gather some information and send it to tickets@adobedimension.com

    System Info

    - Application Version (Can be located in the About screen)

    - OS/Version

    - Processor

    - Memory/RAM

    - Graphics Card/VRAM

    If you can gather these two logs from the following location that would also be ideal!

    DimensionGPUProfiler.log

    Dimension.log

    Mac:  ~/Library/Logs/Adobe/

    Win:  ~\username\appdata\local\Adobe\Dimension

    View reply

    3 replies

    JeanetteMathews
    Adobe Employee
    JeanetteMathewsCorrect answer
    Adobe Employee
    May 30, 2018

    This means the application is not able to render the 3D graphics on your system.  It can be caused by a few things, most notably usually either your Open GL is not the correct version or your GPU may not be supported.

    Please gather some information and send it to tickets@adobedimension.com

    System Info

    - Application Version (Can be located in the About screen)

    - OS/Version

    - Processor

    - Memory/RAM

    - Graphics Card/VRAM

    If you can gather these two logs from the following location that would also be ideal!

    DimensionGPUProfiler.log

    Dimension.log

    Mac:  ~/Library/Logs/Adobe/

    Win:  ~\username\appdata\local\Adobe\Dimension

    Translate
    florians69159736
    florians69159736
    Participant
    October 17, 2018

    Hi,
    Dimension worked on my computer but now I have the same problem. Trying to use Dimension 2019 on my Lenovo T470 Thinkpad with an Intel HD Graphics 620. Here are my logs:


    Edited by Moderator:  Please do not copy/paste log data into the forums.  Please request the best way to send logs and other attachments.

    Translate
    JeanetteMathews
    Adobe Employee
    JeanetteMathews
    Adobe Employee
    October 18, 2018

    Please follow the instructions in the original reply and e-mail tickets@adobedimension.com with your system specifications and the log attached.  Please do not share personal logs on the forums as they may contain file paths or other private information about your hardware.

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