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Inspiring
Jul 28, 2024 1:10 PM UTC
Question

What's going on here?

And opening up several previous version Dimension files, they all seem to be in a permanent real-time render mode slowing down everything. How do you turn this off? When the bugs are ironed out, a brilliant update though. This example here are glass effect objects.

 

 

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4 replies

JMathews
Community Manager
Community Manager
Jul 29, 2024 8:58 PM UTC

Woah, that video is trippy!  Never seen this before.  Can you please get your application log files from Help > Get logs and send that over so we can take a closer look at what's happening code side?  

Are you able to interact with the viewport in terms of adding objects, assigning materials, changing the camera view?
Are you able to enable raytracing (this can be toggled on at the top-right of the viewport)?
When you enable raytracing do you get similar graphic issues?

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Adobe Principal Product Manager, 3D & Immersive
Howard_FAuthor
Inspiring
Jul 30, 2024 11:38 AM UTC

Thank you JM. I opened the same Dn file again and it did not freak out this time. Here are the logs you requested, one when it had the glitch (28.7.24) and the latest one (today 30.7.24) when it didn't. Ray tracing seems to work fine. I wasn't able to switch to GPU rendering, greyed out. Not sure which is recommended on that.

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Ares Hovhannesyan
Community Expert
Community Expert
Jul 29, 2024 7:34 PM UTC

What is your system hardware, especially GPU?

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Howard_FAuthor
Inspiring
Jul 29, 2024 7:48 PM UTC

Thank you Ares.

Mac OS 14.5, iMac processor 3.8 GHz 8-Core Intel Core i7, GPU AMD Radeon Pro 5500 XT 8 GB, Memory 80 GB 2133 MHz DDR4

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