"You're not logged in"

Forum|Forum|5 years ago
October 9, 2020
5 replies
8041 views

My Adobe Dimension is telling me that I'm not logged in. But I am logged in to Adobe CC and can use other CC programs. How do I fix this as I can't currently cloud render.

Problem or error

Correct answer Ares Hovhannesyan

That also happens with me. Sign out and Sign in back into your CC App Manager (Adobe account)

ericam75578810

Participant

I had the same issue. This worked for me:

Go to https://account.adobe.com/
Log In
Go to Account and Security
Scroll down to Active Sessions
Click "End all sessions"
Scroll up to Password and change your password.
Restart computer

johnb49239842

Participant

Having same issue -- run Adobe Dimension and pick any file or try to create anything, immediately get a notice I'm not logged in but I am. Dimension is suppose to be included in my service (and is listed as such).

I'm logged in fine -- have tried changing password, relogging in, etc.

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Yasir777

Known Participant

That was a previous issue, now it is not if you are on the latest update of Dimension 3.4.9.

let us know. But you are right you are logged on even though the yellow warning says you are not.

yasir

johnb49239842

Participant

I am using the latest version -- I just downloaded it brand new today...
and I also checked to make sure it was updated before I wrote you.

-John

---
John Babina, President
MetaRetail, Inc.
(203) 956-5608 x801
john@metaretail.com
www.MetaRetail.com <>

[image: MetaRetail] <>

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CF6427

Participant

Same. Non-stop. Always want us to buy another subscription while continue to pay for the bad one. Blender is getting better and better. So is Affinity. Adobe needs to resolve and update their KB (Knowledge Base) ASAP. Lot of troubleshooting steps are deflectionary or de-escalating tactics. Very frustrating. Solution is always buy more, spend more, continue to pay for the bad, buy this now, meet these specs, your fault for following our specs as those are meant for 2 years from now, etc...

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Yasir777

Known Participant

I agree with you, Adobe has become so greedy as it gets bigger and bigger, adding more apps to the point there are no more apps to add, so, divide a Good app into 2 apps and charge for it.
yes, Blender is getting better as well as affinity products. Adobe 3D tools no longer supported in Photoshop as of 2023. In Adobe illustrator you can not export any object that has a mesh tool applied to it as an .obj to export to Dimension to use as a model.

and now with an updated Dn 3.4.8, many models are not loading. Have to revert to older version to get that Coffee Bag in my case.

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christopherjacobs

Participating Frequently

NO...logging in and out does not work... Adobe cannot fix this... been on screen share with them twice in a month for hours... reinstalling... doing all sorts of havoc on my PC... and they said they had to escallate it to the dimension team..and that they would call me back... this has been going on for months... and they NEVER call me back. Adobe support has 100% failed me on a piece of software that I pay for... totally sucks...and is quite sad, really. Adobe! If you're out there!! PLEASE PLEASE HELP ME!! Case Id is ADB-22844064-F9N7 - HA! I won't hold my breath.

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christopherjacobs

Participating Frequently

OHHH Kaayyyy.... so it seems that there was an issue on Adobe's side... they has to fix my account internally - and finally, I was able to log in. I had to reach out to support multiple times... go to their facebook page... complain multiple times, and they finally had a guy from the "escallation" team work with me... This took me 2 months. After he got on the phone with me (he called me), he asked me to do the same thing... log in, open the app - and it finally worked.

He said, "We've had some updates to our servers, and we had to do some things internally. I'm so sorry for the frustration this caused you. We will credit you 7 days of CC subscription. 7 days? Should have been a month. It cost them nothing. So... yeah... they finally said "It was on our end. Sorry." How much do we have to be the squeeky wheel before getting REAL help? Dissapointed....but also relieved. A mixed bag.

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Shad26857355wt7k

Participant

Hello,

I think I am having the same issue here. I recently purchased the apps and started using PS and Illustrator, which work fine. However, with Dimension, it's telling me that I am not logged in. I restarted my MacBook twice and logged out of creative cloud 3 times. I am still having the same issue.

Do you know how I can fix it?