Skip to main content
tommyc42618035
tommyc42618035
Participant
January 13, 2018
Answered

Your system hardware is not compatible

  • January 13, 2018
  • 2 replies
  • 4187 views

Im not extremely technical but trying to run Dimensions  "my hardware is not compatible" what am i missing, please help?

Minimum system requirements

Operating systemWindows 10 Anniversary Update (64-bit) - Version 1607 (build 10.0.14393) or later

ProcessorIntel Core i5 (2011 or newer), Intel Xeon (2011 or newer), AMD A8 or A10, or AMD Ryzen

Memory8 GB of RAM or more

Hard disk space2.5 GB available

Graphics cardGeforce GTX 770, Intel Iris Pro Graphics 580 or 6200, or equivalent

OpenGLOpenGL 3.2 capable system

Display1024 x 768 or 1280 x 800 display

Video memory512 MB of dedicated VRAM

What i Have..

OS: Windows 10 Home version 1709 os build 16299.192

Processor: Intel(r) Core(TM) i5-1700U CPU @ 2.50GHz 2.70 GHz

12 GB RAM

Graphic Card: Intel(R) HD Graphics 620

Not sure how to find my OpenGL?

128 MB dedicated Video Memory4? How do I increase?

This topic has been closed for replies.
Correct answer JeanetteMathews

In our next planned update we are removing system requirements as a blocking factor.  We are testing that version now and you're welcome to join the Dimension CC Prerelease to get early access to that build and try it out.

2 replies

JeanetteMathews
Adobe Employee
JeanetteMathewsCorrect answer
Adobe Employee
March 24, 2018

In our next planned update we are removing system requirements as a blocking factor.  We are testing that version now and you're welcome to join the Dimension CC Prerelease to get early access to that build and try it out.

Ussnorway7605025
Ussnorway7605025
Legend
January 13, 2018

tommyc42618035  wrote

ProcessorIntel Core i5 (2011 or newer), Intel Xeon (2011 or newer), AMD A8 or A10, or AMD Ryzen

Processor: Intel(r) Core(TM) i5-1700U CPU @ 2.50GHz 2.70 GHz

your chip is to old Dimension wants 2011 or newer and your 1700u was made sometime in 2010

tommyc42618035  wrote

Not sure how to find my OpenGL?

run a dirrext x "dxdiag" to find everything about your system... OpenGL translates as having DirectX active

tommyc42618035  wrote

128 MB dedicated Video Memory4? How do I increase?

in a Windows system this is called Vram and is just a fake number that the system reports for display... there is a regedit hack to change this amount but Windows doesn't use it anyway so as long as it is not set to zero most software should ignore it

on a windows system vram for rendor is the important number and there are hacks for that but I don't recommend them in this case

    tommyc42618035
    tommyc42618035Author
    Participant
    January 14, 2018

    these are my system specs... so i need to upgrade my processor ? if so affordable recommendation?

    Ussnorway7605025
    Ussnorway7605025
    Legend
    January 14, 2018

    tommyc42618035  wrote

    these are my system specs... so i need to upgrade my processor ? if so affordable recommendation?

    you have an Acer Aspire laptop so upgrading the CPU is not an option... the only fix would be purchase a new system so how badly do you need to run Dimension?

    if you want to stay Intel then look for an I7 with deitated extra G-card... I like touchscreen but the important parts are the chip and G-card (ram and harddrives can be adjusted in laptops but G-card | cpu can't)

    p.s, if you jump to AMD then the fake Vram settings can be ignored... that mess is Intel only

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices