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spacman75
Inspiring
November 4, 2016
Question

2017 update is continually crashing on start-up

  • November 4, 2016
  • 13 replies
  • 2621 views

I have just updated my CC software to find that a number of the packages crash on start-up every time. One is photoshop the other is Dreamweaver and as a website developer isn't great.

Is there anything I can do to get these programs working or should I just wait for an update to happen

I am hoping Adobe reads all these posts and sorts out this problem ASAP especially as we are subscribers and are unable to use their products at the moment. Adobe get your act together and test these updates before releasing them on your subscriber

Thanks

    This topic has been closed for replies.

    13 replies

    M
    MM-Webconsulting
    Known Participant
    November 14, 2016

    Happens every start.

    Now it says mfc120u.dll is the problem.

    Name der fehlerhaften Anwendung: Dreamweaver.exe, Version: 17.0.0.9314, Zeitstempel: 0x57fbec4d

    Name des fehlerhaften Moduls: mfc120u.dll, Version: 12.0.21005.1, Zeitstempel: 0x524fa0af

    Ausnahmecode: 0xc0000005

    Fehleroffset: 0x00000000000029c8

    ID des fehlerhaften Prozesses: 0x2b48

    Startzeit der fehlerhaften Anwendung: 0x01d23e8dbb3b0341

    Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe Dreamweaver CC 2017\Dreamweaver.exe

    Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\mfc120u.dll

    Berichtskennung: 3620bda9-67bf-4187-9d78-ed28048e5db4

    Vollständiger Name des fehlerhaften Pakets:

    Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    November 14, 2016

    Most likely a corrupted Windows DLL file.

    See this help article for details on scanning your disk to repair it.  Works for CC as well as CS6.

    Installing or opening issues in Dreamweaver CS6

    Nancy O.

    Nancy O'Shea— Product User & Community Expert
    M
    MM-Webconsulting
    Known Participant
    November 13, 2016

    Programm Dreamweaver.exe, Version 17.0.0.9314 kann nicht mehr unter Windows ausgeführt werden und wurde beendet. Überprüfen Sie den Problemverlauf in der Systemsteuerung "Sicherheit und Wartung", um nach weiteren Informationen zum Problem zu suchen.

    Prozess-ID: 31d4

    Startzeit: 01d23e009bc60fea

    Beendigungszeit: 22

    Anwendungspfad: C:\Program Files\Adobe\Adobe Dreamweaver CC 2017\Dreamweaver.exe

    Berichts-ID: e22e6f43-a9f3-11e6-814e-a4173109af3a

    Vollständiger Name des fehlerhaften Pakets:

    Auf das fehlerhafte Paket bezogene Anwendungs-ID:

    M
    MM-Webconsulting
    Known Participant
    November 13, 2016

    My DW2017 freez when I'm opening a file.

    I don't have Web Companion installed.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    November 13, 2016

    What do your Windows Event Logs say is the faulting module?

    If not on Windows, what do your Mac crash logs tell you?

    Nancy O.

    Nancy O'Shea— Product User & Community Expert
    B
    BeeDK
    Participant
    November 13, 2016

    Hi all

    Uninstalling Web-companion solved the problem for me

    Best regards

    Bee

      F
      FloraNova
      Participant
      November 11, 2016

      I am also having an issue with all the new 2017 software. I have an iMac that's up to date.. yet every time i try to open the apps from my cc they freeze and stop responding so i have to force close. Extremely frustrating as I have work that needs to be done using my photoshop and illustrator

      J
      jamesf33265820
      Participant
      November 9, 2016

      We were able to resolve our particular crashing by removing an outdated Vulkan driver and then replacing it with the latest version from LunarXchange. I've had DW running non-stop following that change.

        J
        jamesf33265820
        Participant
        November 8, 2016

        I have never had Web Companion loaded so there's nothing to uninstall. This is for the college web team, so we'll put in a ticket.

        Preran
        Community Manager
        PreranCommunity Manager
        Community Manager
        November 8, 2016

        Thank you. Please update this forum post after your issue has been investigated. It will help others here with a similar issue.

        J
        jamesf33265820
        Participant
        November 8, 2016

        Both my Mac version of Dreamweaver and the PC versions crash within a few minutes of launch. I haven't had a chance to look at the Mac logs yet but the PC one is:

        Faulting application name: Dreamweaver.exe, version: 17.0.0.9314, time stamp: 0x57fbec4d

        Faulting module name: VulcanControl.dll, version: 5.2.0.50, time stamp: 0x57338848

        Exception code: 0xc0000409

        Fault offset: 0x0000000000026cf4

        Faulting process id: 0x589c

        Faulting application start time: 0x01d239c21d81531d

        Faulting application path: C:\Program Files\Adobe\Adobe Dreamweaver CC 2017\Dreamweaver.exe

        Faulting module path: C:\Program Files\Adobe\Adobe Dreamweaver CC 2017\VulcanControl.dll

        Report Id: 289ab7a8-9984-4144-9d3b-d7a30302b588

        Faulting package full name:

        Faulting package-relative application ID:

          Preran
          Community Manager
          PreranCommunity Manager
          Community Manager
          November 8, 2016

          If you have uninstalled Web Companion, and you are still facing this issue, I suggest getting in touch with customer support for assistance. Contact us | Adobe

          W
          wasserlasser69
          Participant
          November 8, 2016

          Hello everyone,

          I have the same problem as DW2017 is crashing on startup.

          Please advise

          BenPleysier
          Community Expert
          BenPleysierCommunity Expert
          Community Expert
          November 8, 2016

          Go to the Event viewer to find out what is causing the problem. For more see https://www.digitalmastersmag.com/magazine/tip-of-the-day-how-to-find-crash-logs-on-windows-10/

          Wappler is the DMXzone-made Dreamweaver replacement and includes the best of their powerful extensions, as well as much more!
          W
          wasserlasser69
          Participant
          November 8, 2016

          Where do I find the information about DW in that mess?
          I see a lot of info on what to do when Windows crashes but nothing in regards to DW.

          Thanks

          Preran
          Community Manager
          PreranCommunity Manager
          Community Manager
          November 7, 2016

          Did uninstalling Web Companion help? Do you still have this issue?

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