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Participating Frequently
April 30, 2010
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Dreamweaver CS5 will not open

  • April 30, 2010
  • 72 replies
  • 168598 views

I just downloaded Adobe CS5 Design Premium and installed. Every application opens without problem except Dreamweaver which will not open at all. I tried installing again and that didn't work. I even tried removing all of my preference files, old Application Support files and even Library Application Support files. Uninstalled CS4 and CS5 and installed a fresh copy of CS5.

Dreamweaver CS5 will not open. It gets to just before the splash screen and stops. It's not hanging either, I can click the dock and quit the app without a force quit. It appears that the open sequence is missing something.

Mac OS X 10.6.3

    This topic has been closed for replies.
    Correct answer Reaxion_Graphics

    Everyone is saying the update works but you never know, some may have problems finding it. I had this problem until minutes ago until I too did the update for CS5, go here:

    http://www.adobe.com/support/dreamweaver/downloads_updaters.html#dwcs51104

    If you are on Lion and are using CS5 (not 5.5) don't waste your time with permissions and preferences, this does it!

    72 replies

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    G
    Grimm_nl
    Participating Frequently
    May 20, 2010

    I got a brand new Macbook pro on tuesday (my first Mac!), already had the CS5 for Mac. Immediately installed CS5 web premium when I got it home, and it worked like a charm for 2 days.. this afternoon DW CS5 quit on me, showing the exact symptoms described here (no splash screen, only "dreamweaver" top left).

    - I'm not running file vault

    - I tried to set the permissions as described

    - I downloaded and installed the html5 pack

    - I restarted the system

    no joy whatsoever...

    WHY IS ADOBE NOT FIXING THIS???

    sorry for shouting, but I'm frustrated.. DW is my main working tool, and now I can't use it. going back to CS4 means going back to Windows, as I only have CS4/Win. not doing that in THIS lifetime.

    Adobe, do what we all pay you for and fix this TODAY! thanks.

    Ö
    Örongodis
    Participant
    May 20, 2010

    Had the same problem. Never used File Vault. Did the manual permission set and on third try, it worked. Echoes the pain I had when installing CS3.

    As many have noted, bad QA.

    A
    Anonymous
    May 20, 2010

    Can you please talk me through the permission thing that you did to get t to work the third time?

    Ö
    Örongodis
    Participant
    May 20, 2010

    I did what Nohl Lyons and other suggested:

    1. In Finder, navigate to <your username>:Library:Application Support:Adobe:Dreamweaver CS5.
    2. With the Dreamweaver CS5 folder selected, choose File > Get Info (Cmd+I).
    3. If necessary, expand Sharing and Permissions.
    4. Click the lock icon at the bottom right of the panel to make changes. Enter your Mac password when prompted.
    5. Click the plus button at the bottom left of the panel, select your name in the dialog box that opens, and click Select.
    6. Change the privilege for your name to Read & Write.
    7. Click the lock icon to lock the Sharing and Permissions section.
    Additionally, I selected "Use for included objects" (or whatever it's called on an English system).
    D
    digicide55
    Participant
    May 20, 2010

    Don't have FileVault, none of these solutions worked for me.

    I finally fixed this today by installing the HTML5 extension pack (http://labs.adobe.com/downloads/html5pack.html)

    A
    Anonymous
    May 20, 2010

    Did you do the permission thing too? Just installed it too, but still not launching.

    D
    digicide55
    Participant
    May 20, 2010

    I tried every solution on here (including the permissions, repairing permissions on the entire drive, and copying the saved preferences from the dreamweaver cs4 folder to the dw cs5 folder) a few days before installing the html5 extension.

    A
    Anonymous
    May 20, 2010

    I would say this is NOT a FileVault problem as I have it switched off.  Still not working by the way!!

    Can we please have a progress report on this from a member of the Adobe staff!?

    K
    Karim_Le_Vallois
    Participant
    May 18, 2010

    I'm on Snow Leopard 10.6.3 too - MBP Mid 2009.

    A
    Anonymous
    May 19, 2010

    The permissions solution also did NOT work for me.  I suspect it's a FileVault incompatibility, as I have FileVault turned on, and have experienced this before with other Adobe products.

    It is company policy that we keep FileVault enabled, so I am locked out of CS5.  = (

    K
    Karim_Le_Vallois
    Participant
    May 17, 2010

    Hmmmmmm, I have tried EVERYTHING on here and still can't launch Dreamweaver - not a happy bunny!!!!!! Adobe really needs to put more resources into this as they will have a flood of complaints coming.....

    D
    dlandfan1
    Participant
    May 18, 2010

    I too, have tried all of the solutions and NOTHING works!!  sigh.  so frustrating.  Called tech support....was on hold for 35 min before anyone picked up.  Of course this was at 6:15 pm.....waited til 6:50...(mind you they close the north american support at 7 pm)  Tech said he would call back within an hour.  NADA!  great customer service huh?!  I don't get how come some of the fixes work for some people and others don't.

    I'm running a Macbook pro 10.6.3 snow leopard.

    J
    Joe9inety
    Participant
    May 16, 2010

    SOLUTION 101


    Hi, I'm really not sure how far you got with this, or if indeed you managed to resolve it. After almost 10 solid hours of trouble shooting, I discovered like some other noted posts that this is a permissions issue. I did not have File Vault activated and after going around in circles (with fix permissions, reinstalling, restarting safe/normal modes) ended up in the user/library/application support/adobe folder.


    This solution should work for any one who has had previous CS installations. When I navigated to the aforementioned section (User/Library/Application Support/Adobe Folder/Dreamweaver CS5) I found that the Dreamweaver CS5 folder was empty. I then threw it to the trash and duplicated the 'Dreamweaver CS4' folder and renamed it 'Dreamweaver CS5'. This subsequently worked like a charm, so my diagnosis is that this is a problem emanating directly with the installation and not current configurations such as File Vault. Coincidently, my Flash CS5 launched but had issues when inside the app - like writing script. I repeated the same solution and hey! it was like I had the adobe developers right in the room with me.

    NOTE: You need to navigate to your username Library and not your hard drive Library.

    Good Luck!

    A
    Anonymous
    May 16, 2010

    was hopeful, but that didn't work either, damn it

    ahytam
    ahytam
    Participant
    May 15, 2010

    OSX 10.6.3 Macbook Pro - File Vault on. Does not work.

    I have no plan to turn off my filevault. So the solution on http://kb2.adobe.com/cps/844/cpsid_84413.html does not help me at all.

    There is no indication in the solution to say a fix is coming.

    Would it be nice if the issue is mention in RED on the download page, so all of us don't need to waste our time. As a developer, I understand minor bugs conflict with other extension or plug-in, but if the app does not launch at all because of a standard OS feature. That is just not good enough.

    How about in "What's New" - not compatible with OSX filevault. or indicate in the version comparision , File vault - tick for CS3, CS4, no tick for CS5... as suggested by the solution.

    T
    taropaa
    Participant
    May 12, 2010

    I had the same problem and tried to fix it for several days with all the answers posted here. What did it for me is that I removed the Dreamweaver App from the App's folder, using the red uninstaller App and then In the Uninstaller I checked "remove preferences". After that I installed it again and now it launches just like before. Hopefully it will help some of you facing this problem until Adobe comes up with a patch.

    J
    JohnTHarrison
    Participating Frequently
    May 11, 2010

    What OS are you guys using - I am guessing that all the raving and ranting does no good without some sort of feedback in the form of technical data. (I'm a grumpy bugger too).

    A
    Anonymous
    May 11, 2010

    As for me:  Mac OS X 10.6.3 (10D573)

    Product is Dreamweaver CS5 as part of the Web Design Premium CS5 suite (upgrade).

    Installer completed ok; log shows "nil fatal, errors, 10 warnings".

    Running product from /Applications via mouse or via terminal gives the same result: it hangs, without even displaying the start-up logo.  It does respond because it can be quit via menu or keystroke.

    Tried the two permission setting changes mentioned above (with 'Apply to enclosing folders') to no avail. Tried to re-install from DVD too - nope.

    Other CS5 apps work fine (Photoshop, Flash, Illustrator).  Dreamweaver CS4 still works (but for me has a bug pasting clipboard text - can only do unformatted text paste which is a POS).

    Filed big report with Adobe. Not happy.

    J
    JohnTHarrison
    Participating Frequently
    May 11, 2010

    There doesn't seem to be a cohesive support system in place here. I have tried every avenue in the support option only to find yet another brick wall. Talk about the software user basement.

    I have tried using all of the support systems on the site - none are relevant. I have tried re-installing - no good. I have tried to change my permissions - no good.

    The products that I have bought do not even show up when I'm asked to specify a product that I have bought that may need support.

    Sucks

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