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freicook
Participating Frequently
April 30, 2010
Answered

Dreamweaver CS5 will not open

  • April 30, 2010
  • 72 replies
  • 168598 views

I just downloaded Adobe CS5 Design Premium and installed. Every application opens without problem except Dreamweaver which will not open at all. I tried installing again and that didn't work. I even tried removing all of my preference files, old Application Support files and even Library Application Support files. Uninstalled CS4 and CS5 and installed a fresh copy of CS5.

Dreamweaver CS5 will not open. It gets to just before the splash screen and stops. It's not hanging either, I can click the dock and quit the app without a force quit. It appears that the open sequence is missing something.

Mac OS X 10.6.3

    This topic has been closed for replies.
    Correct answer Reaxion_Graphics

    Everyone is saying the update works but you never know, some may have problems finding it. I had this problem until minutes ago until I too did the update for CS5, go here:

    http://www.adobe.com/support/dreamweaver/downloads_updaters.html#dwcs51104

    If you are on Lion and are using CS5 (not 5.5) don't waste your time with permissions and preferences, this does it!

    72 replies

    Show previous replies
    G
    Grimm_nl
    Participating Frequently
    May 30, 2010

    Just woke up my MacBook, and Dreamweaver did it again... just renamed the configuration folder and it started up again without any problem.

    It seems that DW will keep doing this from time to time, which is NOT funny..

    Therefore, Adobe, get us a fix that will solve this permanently!!!

    B
    Brown Dude
    Participant
    June 10, 2010

    Me too.

    Just upgraded from CS3 to CS5.

    No FileVault.

    Renaming configuration file worked.... temporarily.

    Now it's doing it again, 24 hours later. Arggg!

    G
    Grimm_nl
    Participating Frequently
    June 10, 2010

    yeah, you'll have to keep doing this...

    5 times for me up to now.

    G
    Grimm_nl
    Participating Frequently
    May 25, 2010

    The above helpful to anyone? Dreamweaver is still running smoothly on my Mac after a full day of coding. Have reinstated all my settings, so it better not crash again... *skull & crossbones*

    E
    elRibo
    Participant
    May 25, 2010

    nope, didn't help here (10.6.3 with FileVault activated) - I even installed the HTML5 Pack (AdobeDreamweaver-11.0-All-Update.dmg)

    A
    Anonymous
    May 25, 2010

    didn't work for me either, and FireVault is off

    G
    Grimm_nl
    Participating Frequently
    May 24, 2010

    YAY! solved it! that is to say, I solved my own issue, so maybe it will solve (some of) yours.

    it's like this:

    - quit Dreamweaver.

    - In Finder, go to: Macintosh hd/users/<your username>/library/application support/adobe/dreamweaver cs5/en-US/

    - here you will find the folder "configuration". rename it to configuration-old and restart Dreamweaver

    tadaaaa...

    of course, you will have to configure DW all over again..

    but..

    D
    dmntx
    Participant
    May 25, 2010

    this fixed it!!!!

    it's like this:

    - quit Dreamweaver.

    - In Finder, go to: Macintosh hd/users/<your username>/library/application support/adobe/dreamweaver cs5/en-US/

    - here you will find the folder "configuration". rename it to configuration-old and restart Dreamweaver

    G
    Grimm_nl
    Participating Frequently
    May 24, 2010

    This morning I posted a link to this discussion in the forum you mentioned, so now we wait (and in the meantime use Coda instead (and maybe stick with it)).

    creacog_-
    creacog_-
    Participating Frequently
    May 22, 2010

    +1, wishform filled - IMO this is a serious backward step for Dw.

    I consider use of FileVault a best practice for MacBooks at least - those project files need protection should the device gets lost or stolen.

    And sorry, but I am a little disappointed with the dismissive nature of responses from the CPs on this thread and lack of any engagement so far from Adobe.

    David_Powers
    David_Powers
    Inspiring
    May 23, 2010

    creacog - wrote:

    I am a little disappointed with the dismissive nature of responses from the CPs on this thread and lack of any engagement so far from Adobe.

    Adobe Community Professionals tend to have expertise in how to use one or more Adobe programs. They are not software engineers with an intimate knowledge of how Adobe installation programs interact with different configurations of operating systems.

    I fully sympathize with people who are having installation problems, but I don't have the technical expertise to resolve the issue. What I can tell you is that the Dreamweaver engineers have been informed by myself and at least one other ACP. But as far as I know, it's not so much a Dreamweaver issue as a problem with the installer. The installer is a separate program created by a separate team.

    I can also tell you that a high proportion of beta testers were using Mac OS X, and testing involved installing and uninstalling new builds of Dreamweaver several times a month. Occasionally, testers did have installation problems. These were invariably caused by incompatible components from a previous build that had not been removed successfully. Uninstalling and then running the CS5 Clean script before reinstalling always fixed the problem.

    I don't know what proportion of beta testers were using FileVault, if any, but it doesn't seem to be directly related, because some people are reporting problems even though they don't use FileVault. Nailing the cause of software failure is notoriously difficult. Unless you can identify steps to reproduce the problem 100% of the time, it means there are unknown factors affecting the situation. Until those factors can be identified, it's impossible to offer a solution.

    creacog_-
    creacog_-
    Participating Frequently
    May 23, 2010

    @David: thanks for the reply. You time is appreciated, and there is certainly no expectation on my part for you to personally resolve an issue that is as far beyond your control as it is ours. I was just concerned that your previous replies did not seem to appreciate how important/critical FileVault is for those who are using it.

    There seems to be a mix of problems. From this thread, it appears a core problem of permissions and some process required by Dw not having the right permissions to access the user's Application Support directory. Consistently, if your FileVault is on, there's nothing you can do other than turn it off at the moment to get Dw CS5 working. Which is undesire-able/impossible in the use case I mentioned previously. Additionally some people are clearly experiencing the same symptoms without FileVault in use.

    I have Dw CS5 running fine* on my Mac Pro. And the FileVault problem on my MacBook Pro - just loaded with files for a week away from the office.

    * Very occasionally Dw CS5 shows this symptom on my Mac Pro (no FileVault). But force-quit and re-launch clears it.

    So there's one or more bugs at play. My main concern and hope is to find some indication that Adobe are working to fix it, and that inability to use FileVault does not become a permanent feature or precedent for the rest of CS.

    thanks

    A
    Anonymous
    May 21, 2010

    I also have CS4 installed at the moment, but have tried with it installed, without it installed, everything

    ....

    G
    Grimm_nl
    Participating Frequently
    May 21, 2010

    just received a Dreamweaver update through the adobe application manager, but does it solve anything? nooooooooo..... Is it just me, or am I dealing with amateurs here?

    A
    Anonymous
    May 21, 2010

    Do you guys also have CS4 installed?

    N
    Nevegal
    Participating Frequently
    May 21, 2010

    cayennecode wrote:

    Do you guys also have CS4 installed?

    Yes, I also have CS4 installed along side of CS5.

    A
    Anonymous
    May 21, 2010

    Yeah this is a real bummer, I was looking forward to trying out the new html5 extension pack.

    A
    Anonymous
    May 21, 2010

    Strange it does load on a standard account I just created.

    D
    dlandfan1
    Participant
    May 21, 2010

    I have done the same thing.  I deleted the new install, first just dreamweaver, then the whole suite!  then I created a new account, re-downloaded just dreamweaver, installed and still didn't work. 

    Adobe told me to go into safe mode and try to open the program.  LOL  like that's gonna work! 

    G
    Grimm_nl
    Participating Frequently
    May 20, 2010

    Could become expensive for them, as I am already tracking time spent on this nonsense.. as long as the Adobe guys & gals are too lazy/disinterested/stupid to fix this, charging our time is a viable option.

    3 years ago I had trouble installing CS3, eventually found the solution and gave it to:... Adobe

    A
    Anonymous
    May 20, 2010

    Right, just spent ANOTHER few hours trying to sort it and still DOESN'T launch!!! My wife is nearly as angry at Adobe as I am!!

    I'm going to start charging Adobe my time at this rate!!!!! Why is nobody from Adobe replying on this thread? When can we expect a patch / update!? This problem is not solved, so someone better be looking into it as there are a number of VERY unhappy clients here!!!

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