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HVOL
Inspiring
Sep 20, 2019 2:19 PM UTC
Question

SOLVED: Dreamweaver randomly freezes on startup

Dreamweaver 19.2.1 Build 11281

Window 10 fully updated

Dreamweaver is randomly freezing at startup. I have reset the preferances, reinstalled, rebooted the computer, started using admin privileges, disabled loading prior work, .... All these sometimes work, or work for a little while. But the issue keeps returning. When it happens, I have to kill the program in the task manager. Sometimes after killing it, it will start the next time. Sometime I need to do that several times. Is there an actual fix for this??

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15 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
Oct 1, 2019 6:33 PM UTC

"I just hope that in one of the updates Adobe will fix this problem. "

 

The latest Dreamweaver starts up and remains very stable for me on Windows 10.   I don't know what more to suggest except  disconnecting from the internet first and then start DW.  

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Nancy O'Shea— Product User & Community Expert
HVOLAuthor
Inspiring
Nov 2, 2019 2:25 PM UTC

It appear that if I minimize all other programs before starting Dreamweaver the program will start correctly. Perhaps that will give Adobe a clue about the bug and allow them to fix it.

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HVOLAuthor
Inspiring
Oct 1, 2019 1:35 PM UTC

Still having start up issues. I have just resigned that it will take several attempts to get Dreamweaver to start. I have zero confidence that completly removing and reinstalling Adobe will resolve the issue. Plus, that would be a big hassle and the loss of a full day+ of work. Now I just hope that in one of the updates Adobe will fix this problem. 

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Paul-M
Legend
Sep 21, 2019 2:42 AM UTC

If all else fails I would be inclined to remove all traces of Adobe from your computer including the creative cloud app - use the cleaner tool to make sure everything has been removed, reboot your machine and then do a clean install of the creative cloud app, install Dreamweaver before any other Adobe apps and test to see if the problem is resolved.

It's trial and error sometimes to poinpoint the issue - do you have any other apps/tasks running in the background on your system that you can disable to illiminate them as  conflicting with Dreamweaver.

Is you working/site directory on a network drive, or inside a cloud folder like Dropbox, OneDrive etc?

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Paul-M - Community Expert
    HVOLAuthor
    Inspiring
    Sep 23, 2019 1:44 PM UTC
    Everything is local, so there should be no network issues. I will try starting without anything else running, see if that helps. Having to wipe Adobe and reinstall is a full day of wasted time and lost money, I'll keep that as a last resort. The Adobe products susceptibility to startup issue is one of the major problems they need to fix promptly. It's a big stain on an otherwise excellent product.
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    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    Sep 20, 2019 7:58 PM UTC

     Does DW crash if you boot up in Safe Mode?

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    Nancy O'Shea— Product User & Community Expert
      filemaker
      Participant
      Sep 21, 2019 1:13 AM UTC
      The same thing is happening to me. All the other programs start save for Dreamweaver. I get no errors, nothing and it seems a lot of promises were made and Adobe simply said, owell, we no longer respect the fact you paid nearly five grand and we could care less when you call support.
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      BenPleysier
      Community Expert
      BenPleysierCommunity Expert
      Community Expert
      Sep 21, 2019 2:45 AM UTC

      Please do not post under different topics. Your new topic can be found at https://community.adobe.com/t5/Dreamweaver/How-to-install-Master-Suite/td-p/10622178

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      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      Sep 20, 2019 7:57 PM UTC

      In Windows Event Viewer, what is the faulting module that causes DW to crash?

      Have you updated drivers lately?

       

       

       

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      Nancy O'Shea— Product User & Community Expert
        HVOLAuthor
        Inspiring
        Sep 20, 2019 9:48 PM UTC
        That is the odd thing. I'm not seeing any error in the event viewer. DW just doesn't start, it sits there are stays in the background.
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        Nancy OShea
        Community Expert
        Nancy OSheaCommunity Expert
        Community Expert
        Sep 20, 2019 10:11 PM UTC
        "DW just doesn't start, it sits there are stays in the background." OK so it's not crashing. It's just not starting. Re-boot computer. Right-click on DW icon and select Run as administrator.
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        Nancy O'Shea— Product User & Community Expert
        Paul-M
        Legend
        Sep 20, 2019 3:58 PM UTC

        Hi,
        Try disabling your anti virus and windows indexing to eliminate any  possible conflict with either

        Check Windows Event Viewer and look for Windows Logs > Application on the left side, see  if there are any indicators there as to what is going on.

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        Paul-M - Community Expert
          HVOLAuthor
          Inspiring
          Sep 20, 2019 4:31 PM UTC

          I did look in the event viewer and I am not seeing anything that stands out. Is there something specific that can be adjusted with either the antivirus or the indexing? Clearly disabling either is not a long term solution.

          ---------------------------------------

          Temporarly disabled the antivirus, that did not help.

          ---------------------------------------

          It doesn't appear the pausing the index does anything to help.

           

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          Paul-M
          Legend
          Sep 20, 2019 5:50 PM UTC

          Yep, you would create exceptions in your anti-virus and exclude Dreamweaver folders from Windows indexing - if turning both anti-virus and windows indexing off didn't help then I don't think you need to pursue that any further, its just a quick way to test if they are causing an issue.

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          Paul-M - Community Expert
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