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dv8kiwi
dv8kiwi
Inspiring
November 2, 2017
Answered

That awful syncing feeling

  • November 2, 2017
  • 2 replies
  • 2358 views

I updated to DW 2018 and wanted to apply the settings from the previous version. The only way to that is by syncing with prefs from the old version. After installing nothing happened about initiating that process, so I started sync. Then a dialog came up (after about 10 min!) telling me there was data from a previous version, so I clicked the button to download that sync data. Nothing happened except the spinning blue circle for another 10 min, then the little blue sync arrows appeared on the sync icon at the top right. I waited over two hours and nothing changed. I closed and restarted DW and tried re-syncing. It froze and I needed to force quit. Tried again, and the same again. I signed out and signed back into CC and I uninstalled and reinstalled DW, and started all over again and the same thing happened again as described at the beginning. DW 2018 is broken.

    This topic has been closed for replies.
    Correct answer BenPleysier

    Thanks, trying again to sync took overnight (over 8 hrs) and it still hasn't synced (the blue arrows are still there). My internet connection is 100 Mb/s, how fast does it need to be?


    dv8kiwi  wrote

    Thanks, trying again to sync took overnight (over 8 hrs) and it still hasn't synced (the blue arrows are still there). My internet connection is 100 Mb/s, how fast does it need to be?

    Sometimes Dreamweaver hiccups on the slightest problem. The process should not take longer than half an hour. If, after that, the blue arrows remain, restart Dreamweaver and all should be well.

    Incidentally, I doubt that you will get the full internet speed at any time. Due to my WiFi , my nominal 100 Mb/sec gets between 60 and 70 MB/s, fast enough.

    2 replies

    dv8kiwi
    dv8kiwiAuthor
    Inspiring
    January 23, 2018

    Can anybody out there help me????

    BenPleysier
    Community Expert
    BenPleysierCommunity Expert
    Community Expert
    January 23, 2018

    lnayal​ posted this on the Pre-release Forum:

    Please delete the existing folders/entries for 19.0 listed below and relaunch DW CC Next - Sites should be migrated.

    Win:
    Registry - HKEY_CURRENT_USER\Software\Adobe\Common\19.0
    Explorer - %AppData%\Roaming\Adobe\Common\19.0
    Delete DW CC Next preferences ( https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver.html )

    Mac:
    ~/Library/Application Support/Adobe/Common/19.0
    ~/Library/Preferences/Adobe Dreamweaver CC Next Prefs
    Delete DW CC Next preferences (https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver.html)

    If you do the same by substituting 18.0 for 19.0, I think that you will get the following scenario when you re-start Dreamweaver

    Once you have clicked Download sync settings, the 2 arrows in the top right hand corner will turn blue symbolising that it is in the process of syncing. This will take some time depending on the internet connection.

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    dv8kiwi
    dv8kiwiAuthor
    Inspiring
    January 23, 2018

    Thanks, trying again to sync took overnight (over 8 hrs) and it still hasn't synced (the blue arrows are still there). My internet connection is 100 Mb/s, how fast does it need to be?

    dv8kiwi
    dv8kiwiAuthor
    Inspiring
    November 3, 2017

    So given that syncing doesn't work, how else can I get my previous settings from 2017 into DW 2018? AppData?

    K
    Community Manager
    Kratika AgarwalCommunity Manager
    Community Manager
    November 3, 2017

    Hi,

    Have you enabled Automatic sync in sync settings in Preferences.

    Please see below documents and see if they resolve your issue:

    Troubleshoot Adobe Dreamweaver synchronization issues (Mac OS and Windows)

    Let us know if you still face the issue.

    Thanks

    dv8kiwi
    dv8kiwiAuthor
    Inspiring
    December 5, 2017

    Thanks. I have tried auto and manual syncing. It will NOT get my 2017 settings at all. And syncing is VERY SLOW.

    I have uninstalled and reinstalled several times. When I sync 2018 everything seems fine eventually. Sync completes, but nothing changes. My 2017 settings are not there. I have checked that my 2017 is in sync beforehand.

    So what is the workaround? How do I get my 2017 settings into 2018? Can I copy stuff from App Folders or something?

    With this DW sync settings issue and Indesign not updating prefs, and those who do manage to update prefs getting all sorts of bugs, this release has been a pig. I think Adobe needs to take more care before they release, as a customer I am sick of this suck it and see approach. Releasing betas on the customers seems to be the new norm since they have captured us in the subscription model and I am not happy.

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