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Sarthak Singhal
Community Manager
Sarthak SinghalCommunity Manager
Community Manager
May 6, 2009
Question

Fireworks CS4 updater 10.0.3 is LIVE

  • May 6, 2009
  • 17 replies
  • 32121 views

The Fireworks CS4 application has released the much awaited patch to fix some of the big issues related to text and stability. The update can be downloaded from http://www.adobe.com/support/fireworks/downloads_updaters.html . The automatic update for the application from Adobe Update Manager (AUM) is coming shortly.

After applying the update, please ensure that the version screen now shows as shown below.

Fireworks CS4 update About us

We await your response to this update release.

..Sarthak

http://blogs.adobe.com/sarthak

    This topic has been closed for replies.

    17 replies

    A
    Anonymous
    October 30, 2009

    My Fireworks CS4 will not open.  I get the error, "An internal error occurred" (twice).

    I moved all my fonts and it still wouldn't work.

    I tried moving specific fonts that other people noted, and it still didn't work.

    I downloaded and unzipped the update.  My screen shows Version 10.0.3.011.  It still doesn't open.  same error.

    what else?  It worked fine for the last three months. Then this error.

    Can you help me please.

    Sarthak Singhal
    Community Manager
    Sarthak SinghalCommunity ManagerAuthor
    Community Manager
    October 31, 2009

    Can you check if you have any *.dfont available on the system? If yes then try removing them and see if it helps!

    ..Sarthak

    A
    Anonymous
    November 2, 2009

    No Sarthak, I don't have any .dfonts.  I repaired my Office 2007 and lost many fonts, leaving only .ttf, one .ttc, and two .fon.

    Any other suggestions?  It worked fine for a few months until now.

    A
    amfriedman
    Participant
    October 2, 2009

    I installed the patch and see no difference in stability problems.  FW CS4 crashes every 5-10 minutes on an otherwise stable Pentium 4, 4GB RAM, Win XP Pro.

    Your software team may want to study this page of design professionals who have all experienced the same instability:

    http://www.flickr.com/photos/hicksdesign/3961465821/

    IT IS YOUR SOFTWARE.  PLEASE FIX IT.

    A
    Anonymous
    September 30, 2009

    Sarthak,

    Attached is the file that has the Illustrator Artistic Brush strokes that were imported into Fireworks CS4.  This file saves at the normal rate in CS3, but takes a long time (up to two minutes) in Fireworks CS4.  Please help me to understand the problem.

    Natalya

    Sarthak Singhal
    Community Manager
    Sarthak SinghalCommunity ManagerAuthor
    Community Manager
    October 5, 2009

    Natalya,

    I worked with the 4 MB png file you have sent and the observations are different at my end with experiements on a Vista and Leopard platforms. The time taken at my end is in the range of 5-10 sec with CS3 and CS4.

    R
    rodmunoz
    Participant
    September 29, 2009

    I am also having an issue updating Fireworks to 10.0.3. I am running PPC 10.5 Web Design Premium CS4.

    I don't have any logs in the folder indicated in this forum's thread. Looks like I may have to do a clean reinstall of my whole machine but that is going to be a waste of time if I still can't update. Can someone help me?

    A
    Anonymous
    September 27, 2009

    I have recently upgraded both my computer and Adobe software suite.  I have 6 GB of ram and a very fast processor.  Issue I am having is the slow speed of Fireworks CS4 opening and saving files.  Is there some form of Vista Business 64 bit optimization I need to do?  Does having both CS3 and CS4 installed on the same system cause an issue?

    I am desperate to get this solved.  I have invested heavily in using the increased speed of CS4 64 bit, and have in no way realized those time savings because of the issues above.

    Please help me.

    Sarthak Singhal
    Community Manager
    Sarthak SinghalCommunity ManagerAuthor
    Community Manager
    September 27, 2009

    The simultaneous installation of Fireworks CS3 and CS4 does not cause any performance issues. The increased speed of 64 bit is not being consumed by Fireworks like other Adobe apps ex Photoshop.

    You might probably try running a fewer applications to make the system and apps run faster. A guess.

    A
    Anonymous
    September 27, 2009

    Sarthak,

    Attached is the file I am having problems with. The components that are

    causing the problem are Illustrator Artistic Brush strokes that I imported

    into Fireworks CS4 form Illustrator CS4. These components have been

    highlighted in purple. CS3 does not have any issues with this. Is there a

    patch or work around for this?

    This file will take 60 seconds to save in CS4 versus 3 seconds to save in

    CS3.

    Please help me.

    Thanks,

    Natalya Brandt

    office 510.538.1177

    mobile 510.599.7110

    natalya@sierrausa.com

    www.sierrausa.com

    D
    dfriedberg
    Participant
    September 4, 2009

    Sarthak,

    Could you send me an email or place to upload the files you need. I have CS4 Master Suite and I ran the updater every app updated but the Fireworks 10.0.3 I even made a new user account for a different issue and it's still won't update, I also used thew standalone installer.

    Thanks,
    David

    Sarthak Singhal
    Community Manager
    Sarthak SinghalCommunity ManagerAuthor
    Community Manager
    September 7, 2009

    Hi David,

    Someone will get in touch with you to investigate the issue.

    ..Sarthak

    Sanjay_B
    Adobe Employee
    Sanjay_B
    Adobe Employee
    September 7, 2009

    Hi David

    Note the location of installer logs in this thread.

    1. Please move all existing installer logs to make the place clean. (Leave any other folders at that location intact)

    2. Run the standalone updater

    3. Send the newly created installer log

    Also keep in mind last time you had to post the logs at your website instead pf attaching here because of size limitations.

    D
    digitaldojo
    Participant
    August 10, 2009

    I'm running into a different, but related issue. When checking for updates within FW, the updater checked all Adobe apps, offered the various downloads, including 10.0.3 for FW, and ran the updater without incident. However, when viewing the version number on the splash screen, or checking Help > About Fireworks, I'm seeing the version as 10.0.0.495. I've run through this process three or four times now with the same results.

    I also just tried downloading the standalone updater for FW 10.0.3 and when I attempt to run it, it tells me that 10.0.3 is already installed.

    Any help?

    Sanjay_B
    Adobe Employee
    Sanjay_B
    Adobe Employee
    August 11, 2009

    Please verify by hovering your mouse on Fireworks.exe application for its version.

    Since you do not get any error message I do not see much use of log files.

    I suggest uninstall Fw cs4 and then re-install Fw CS4.

    Sanjay

    D
    digitaldojo
    Participant
    August 11, 2009

    Sanjay, thanks for the suggestion. Hovering over the .exe displays

    10.0.0.495 ... same as the 'About Fireworks' view. I believe the issue I'm

    having is not specific to FW, but to all the Adobe products as every time I

    check for updates, the updater is finding the same three updates ... one for

    FW, one for Reader, and one for Illustrator.

    So I'm thinking a complete uninstall and reinstall ... ugh.

    Thanks again,

    Rick

    A
    ascrivener
    Participant
    July 2, 2009

    Hi Sarthak

    I've been unable to run the Fireworks CS4 10.0.3 update since it was released. I have tried through the standard Adobe updater and by downloading the individual patch several times but with the same "Adobe Fireworks Cs4 10.0.3 - Failed to Install." message.

    I have uploaded a ZIP file containing the .gz files to; http://www.andrewscrivener.co.uk/fw_CS4_errors.zip

    I also don't seem to have the “aum.log” and “pbs.log” files in the /tmp/ directory?

    Hopefully they'll be a fix to this as I haven't been able to use Fireworks CS4 since I purchased it on the launch day last year.

    Many Thanks

    Sanjay_B
    Adobe Employee
    Sanjay_B
    Adobe Employee
    July 3, 2009

    Andrew, The logs indicate you installed WebPremium. Did you install FW from a GM version of Webpremium suite? This was little confusing as your mail said "Since I purchased Fireworks...".

    Initial investigation points some permission issues while applying patch. I would recommend un-installing Fw and re-installing it before applying patch.

    Also move all the existing installer log files (from Library/Logs/Adobe/Installers) to differnt location. And send only the newly created nstaller log. When we have many logs (as in your zip), we could be looking at wrong file.

    A
    ascrivener
    Participant
    July 5, 2009

    Hi Sanjay

    I've removed the log files as requested. Uninstalled Fireworks CS4 and reinstalled. The 10.0.3 combo updater still fails when I try to install it, I've attached the current log file.

    I'm not sure what you mean by a "GM version of Webpremium suite", do you mean Gold Master? I originally had a full version of CS2 and the individual Macromedia applications (Fireworks 8, Dreamweaver 8 and Flash 8), I then upgraded this on launch to the WebPremium CS3 and then again on launch to WebPremium CS4.

    At the moment I have both CS3 and CS4 installed on my iMac and Macbook Pro (as CS4 is not currently useable) and neither Macs will successfully upgrade the Fireworks patch to 10.0.3.

    Andrew Scrivener

    A
    Anonymous
    May 18, 2009

    Well unfortunately this is just another disappointing saga. Now Fireworks just decides to give up and quit right when im in the middle of using it. It's completely random and I soooooo regret installing that upgrade! I've lost over an hour of my time today due to Fireworks either just suddenly quiting or producing errors and not enabling me to save work.

    I'll be installing an older version soon I think.

    There's still loads of stuff that I'm just not happy with in this release. It's supposed to save time, not create more time wasting.

    I'm just hoping there'll be an extra update soon.

    My initial happiness with CS 4 was shortly lived ... with Fireworks anyway.

    J.

    B
    boldfysh
    Participating Frequently
    May 9, 2009

    I have a 30inch dell monitor on my OSX leopard Mac Pro.

    since upgrading the 'use application frame is all out of whack - the image window maximises and won't resize, and some of the frame is off screen and I can't get it back.

    it's also fubar'd if I open FW in a space and then try and use application frame the image stays in one space, but the frame and tool pallettes go back to the default top left space - useless.

    the point I'm trying to make is that not using the application frame on a 30 inch screen is quite hard - tools are miles apart!

    it was all working...

    any one else experience this?

    B
    boldfysh
    Participating Frequently
    May 9, 2009

    with application frame:

    http://www.flickr.com/photos/boldfish/3515199374/

    without:

    http://www.flickr.com/photos/boldfish/3514389187/

    tried deleting plist no help.

    NB without an image it seems okay, but open or create a new image and it goes awry...

    help?

    B
    boldfysh
    Participating Frequently
    May 9, 2009

    and here's what happens when I open an image (rather than create new)

    http://www.flickr.com/photos/boldfish/3514398189/

    especially useless.

    grrr.

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