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Participant
January 9, 2024
Answered

Fireworks CS6 Won't Open Since Janurary 2024

  • January 9, 2024
  • 11 replies
  • 9366 views

We have a Creative Cloud All Apps plan which thankfully includes Fireworks. Sometime last week (January 2-5) Fireworks would not open. We now get the error message I've attached. We've uninstalled both Fireworks and CC several times and still, we get the error message attached. Adobe "Support" won't help because it's no longer supported. Any help you could provide would be appreciated, cheers.

Correct answer Johnny_Rockstar

I completely uninstalled every CC app (Photoshop, Illustrator, etc.) first and then the main CC app. Then I restarted and reinstalled the main CC app and all of the other apps, including Fireworks. This finally worked to get Fireworks to open and work.

11 replies

Participant
July 19, 2024

This issue has been solved for me TODAY, July 16th, 2024. 

 

I re-installed Fireworks and after instalation, it showed me a new screen for license authentication with a QR code I had to read and to authenticate via Adobe Account (I am using the latest Adobe Creative Cloud version), then after FW worked perfectly. 

 

Good luck y'all!

 

 

Participating Frequently
July 19, 2024

Well holy smokes!!! Cautiously optimistic for all.

Thank you, @natsobrado !!!!

 

M

Participating Frequently
July 15, 2024

I have a sub for myself at home and a work one, both Education and I have had the exact same issue for many months, its an absoluite scandal that they are not taking this seriously enough; I use Fw religiously (or did) to do qucik jobs and am hampered by not having access.

Nancy OShea
Community Expert
Community Expert
July 15, 2024
quote

I have a sub for myself at home and a work one, both Education...

By @PauloNeilson

==========

Teams & Enterprise users:

Please conctact your school's IT department.  Your organization's administrator manages the plan for your school/university.

https://www.adobe.com/education.html

 

 

Nancy O'Shea— Product User & Community Expert
Known Participant
July 15, 2024

Thats not the issue.

I wish you understood the issue.

You keep commenting and yet do not understand what is happening here.  

Participating Frequently
July 6, 2024

I have had the same problem, opening Fireworks two weeks ago triggered a message to update my browser, this appeared to be linked to Edge (which I don't use) then I got the complete the registration process, I was logged in to CC at the time and Fireworks still appears in my apps on CC (I've had creative cloud continuously since 2008) I know have a countdown for remaining trial days and cannot use the serial number as part of my subscription - unfortunately chat help with Adobe was no help 😞 - I am currently installing Muse as a work around suggested by the community

Known Participant
June 25, 2024

I was getting that. 

Now getting  'To use Adobe services, please update your Adobe applications, operating system, and browser to the latest versions.'

Did you get it sorted?

Participating Frequently
July 2, 2024

It will not work

Known Participant
June 24, 2024

Mine has worked fine for years - just used Older Apps to show it whenever I change laptops etc. A couple of months ago got a message my plan was about to increase in price so I contacted live chat, and they said to use a link to keep the price. Then firework wasnt there and they told me to delete everything, sent me a download link - but it was for a trial - 30 days - and asking me to then register it. I have never had a serial number.  I went on live chat and asked to cancel as I only use fireworks - no point paying monthy for the full suite - creative cloud - if I dont use any of it. They gave a couple of free months so see if it could get fixed. So I was sent a link to download the trial - again - and again the count down has begun. 

Id happily pay for a damn serial number but of course its no longer available. Anyone know how to get a serial number? Or what to do  to just keep getting the 30 day trial if need be. As live chat said nothing could be done I will cancel - but Im furious as it was all working fine until the price change. I actually wonder if it was still there in older apps but the act of downloading the trial version changed things? No idea. But any downloads just give me the trial version - previously the app just opened in my creative suite account, after download if necessary. 

So Im saying goodbye to Adobe and - not that they will care - will be telling them how cross I am - had I known this would happen Id prob have just kept paying at the higher rate. Thats how much I use fireworks. And yes, I have tried other stuff recommended as 'like firewworks' - but its not. And I wonder why on earth they woud turn down my money - what is the reason to drop an app that is loved by so many. Its literally the reason Ive been paying at least £16 a month for years!! 

So - is there a way to get a serial number - or a way to get the trial every time it expires? Or any other work around?

Emma    

Nancy OShea
Community Expert
Community Expert
June 25, 2024

@thereadingwhisperer,

No.

https://helpx.adobe.com/support/programs/support-options-free-discontinued-apps-services.html#fireworks

Fireworks in Creative Cloud plan has been discontinued and is no longer available.

 

Unless you previously purchased a valid license for FW (before 2017), your only option is to use a modern replacement app.


ADOBE TOOLS:
===========
- Illustrator CC: https://www.adobe.com/products/illustrator.html
- Photoshop CC: https://www.adobe.com/products/photoshop.html

- Photoshop Elements (no subscription needed): https://www.adobe.com/products/photoshop-elements.html

OTHER TOOLS (raster & vector):
===========
- Affinity Photo & Affinity Designer: https://affinity.serif.com
- CorelDRAW Graphics Suite: https://www.coreldraw.com/
- GIMP: https://www.gimp.org/
- Gravit Designer: https://www.designer.io/en/
- Inkscape: https://inkscape.org/
- Krita: https://krita.org/
- Paint.NET: https://www.getpaint.net/
- PaintShop Pro: https://www.paintshoppro.com/
- PhotoPea: https://www.photopea.com/
- Photo Pos Pro: https://www.photopos.com/PPP3_BS/Default.aspx
- Pixlr: https://pixlr.com/
- Vctr: https://vectr.com/

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
Known Participant
June 25, 2024

I've seen your response and list already.

FYI that post was Feb. I've used in since then. 

 

Participating Frequently
March 1, 2024

For people getting Adobe Application Manager "missing or damaged" error when trying to install Fireworks CS6 via Creative Cloud FOR THE FIRST TIME:

 

Uninnstalling everything is not the solution, you will just waste your time (the OP probably had some other issue or wasn't his first install)

 

This is the actual solution: (Keep Creative Cloud app closed / shutdown for all of this)

1) Unistall Fireworks

  • You might not even have the option to remove it from Creative Cloud, and from Windows Add/Remove programs it might error out. If that is the case:
  • Download the Adobe Creative Cloud Cleaner Tool from here

  • Run it as administrator then select ALL OPTION then select Adobe Fireworks CS6 from the list (you only need to remove it, nothing else)

2) Go to C:\Program Files (x86)\Common Files\Adobe\ and delete the folder 'OOBE' (or rename if delete fails.)

3) Go to C:\Users\username\AppData\Roaming\Adobe\ and delete the folder 'CS6ServiceManager' (or rename)

4) Download offline Fireworks installer from here 

  • Scroll the page to the table with the files and look for Fireworks CS6, filename should be Fireworks_12_LS16.exe
  • Important that you visit this adobe link first and sign in before trying to download

 

5) Install Fireworks with the offline installer.

  • Select TRY IT during install, you won't have a serial key if you only have Creative Cloud licenses.
  • On a next step it will ask you to LICENCE IT, for you to Log In. Select this option, you will present with a QRCODE window + a link that you can copy and paste on your browser. Do it and authenticate with your Adobe account.
  • It will take a second and the QRCode window will detect you authenticated properly and will continue.
  • After everything is done, Fireworks CS6 should open normally.

 

You can then resume using Creative Cloud normally for other apps.

Fireworks will NOT appear as an Auto Update option inside CC preferences as is no longer supported by it.

 

Nancy OShea
Community Expert
Community Expert
March 2, 2024
quote

Fireworks will NOT appear as an Auto Update option...

By @Flep_S

==========

Not surprising. Fireworks hasn't received an update since it's release 12+ years ago.  It's essentially the same software today as it was in 2012.  Meanwhile, everything around it has changed significantly.

 

Obviously, this reinstallation procedure only works for Windows PCs that still support 32-bit installers.  No joy for Mac users. 😓

 

Nancy O'Shea— Product User & Community Expert
Participating Frequently
March 3, 2024

I don't understand the purpose of your reply.

The link on step 4 has also provides Mac OS offline files,  Fireworks_12_LS16.dmg

 

Community Expert
January 23, 2024

To complete what @Nancy OShea propose, you still have the online Photopea editor (https://www.photopea.com/) that wonderfully complete FW, it opens FW PNG format preserving most of the parameters, and for information , its native format is PSD.

Participant
May 28, 2024

Thank you!!  I have been sweating bullets all day trying to find a way to open up my thousands of fw.png files.  My fireworks install is having the same error.  https://photopea.com is AMAZING!

Nancy OShea
Community Expert
Community Expert
January 21, 2024
quote

Any help you could provide would be appreciated, cheers.

By @Johnny_Rockstar

==========

  • Best advice:  Replace FW with modern software (see below). 
  • Export layered PNGs to PSDs or TIFFs while you still can. 
  • Legacy FW has been on life support for a dozen years.  Time is running out...


ADOBE TOOLS:
===========

- Adobe Express: https://www.adobe.com/express/
- Illustrator CC: https://www.adobe.com/products/illustrator.html
- Photoshop Elements: https://www.adobe.com/products/photoshop-elements.html
- Photoshop CC: https://www.adobe.com/products/photoshop.html


OTHER TOOLS (raster & vector):
===========
- Affinity Photo & Affinity Designer: https://affinity.serif.com
- CorelDRAW Graphics Suite: https://www.coreldraw.com/
- GIMP: https://www.gimp.org/
- Gravit Designer: https://www.designer.io/en/
- Inkscape: https://inkscape.org/
- Krita: https://krita.org/
- Paint.NET: https://www.getpaint.net/
- PaintShop Pro: https://www.paintshoppro.com/
- PhotoPea: https://www.photopea.com/
- Photo Pos Pro: https://www.photopos.com/PPP3_BS/Default.aspx
- Pixlr: https://pixlr.com/
- Vctr: https://vectr.com/

Good luck.

 

Nancy O'Shea— Product User & Community Expert
Johnny_RockstarAuthorCorrect answer
Participant
January 18, 2024

I completely uninstalled every CC app (Photoshop, Illustrator, etc.) first and then the main CC app. Then I restarted and reinstalled the main CC app and all of the other apps, including Fireworks. This finally worked to get Fireworks to open and work.

Participating Frequently
January 19, 2024

Hi, the trial version starts with the countdown?

Participant
January 19, 2024

Yes, the trial version has a 30-day trial period.

Community Expert
January 18, 2024

@Johnny_Rockstar Do you still have this problem ?