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Ken27792465dzbk
Participant
January 7, 2023
Question

Trial version incorrect

  • January 7, 2023
  • 4 replies
  • 421 views

I have a full CC subscription. My laptop was stolen last week and I had to purchase a new one. I've since re-installed the CC, but now Fireworks shows as a 'trial' version. I need this fully re-enabled asap.

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4 replies

P
Paul-M
Legend
January 8, 2023

Just follow the solution here,https://community.adobe.com/t5/fireworks-discussions/can-t-use-fireworks-after-windows-11-upgrade-license-issues/m-p/12562654  it works for Win 11. Afterward turn off Automatic updates in the Creative Cloud app so it doesn't update Firworks. I had the exact same issue on Win 11.

Paul-M - Community Expert
Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
January 8, 2023
quote

My laptop was stolen last week and I had to purchase a new one.

 

[Email removed by moderator as per web forum guidelines.]

By @Ken27792465dzbk

=========

Very sorry for your loss. ☹

Which operating system does the new Laptop have?

I ask because it might not be compatible with legacy (11 year old) Fireworks.

 

1. Open CC desktop App. 

2. Click on Avatar > Preferences. 

3. Select the APPS tab.

4. Check the box to Show Older Versions.

 

If your OS supports it, Fireworks should appear.  If not, it won't.

 

Nancy O'Shea— Product User & Community Expert
K
Ken27792465dzbkAuthor
Participant
January 8, 2023
I was able to install it and am able to use it. That's not the problem.
The issue is that is opens as a *trial* version with a 30 day expiration.
This is what needs resolution.
FYI, the system is Win 11.
Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
January 8, 2023
  • Did you update to the latest CC Desktop App?
  • Did you try installing Muse?  Don't ask me why but installing Muse has helped some people circumvent the 30 TRIAL mode in Fireworks.

 

Unfortunately, Adobe can't help you because FW (CS6) is discontinued & unsupported. 

https://helpx.adobe.com/support/programs/adobe-support-policies-supported-product-versions.html

 

Nancy O'Shea— Product User & Community Expert
P
Paul-M
Legend
January 7, 2023

Also, see here for a more detailed and thorough solution:

Paul-M - Community Expert
P
Paul-M
Legend
January 7, 2023

Hi - if you see a 'licence this software' button, it can sometimes be as simple as clicking that.

Otherwise, I would recommend completely uninstalling Fireworks and reinstalling with an offline installer from here

*Important* make sure you visit this adobe page first and login with Adobe credentials, the links are to official Adobe installer on Adobe server, so you need to set an Adobe cookie first before attempting to download

Paul-M - Community Expert
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