Community Manager

Question

Welcome to the new Fireworks forum!

Forum|Forum|6 years ago
September 12, 2019
16 replies
5380 views

Welcome to the new Fireworks community! We are so excited to have you join us on your creative journey with Fireworks.

My name is Sujatha Reddy and I am your community manager responsible for managing this community along with Preran Kurnool & Atul Kumar Saini. My team and our community of our experts will continue to guide and assist you as usual in this new space.

We hope you like the new experience!If you have any questions or comments about this new community, feel free to post here. We are listening.

J

JOOSTERHUIS

Participant

I have "Older Apps" checked, but still am unable to find Fireowrks in Creative Cloud Desktop to install !

Any suggestions ?

P

Paul-M

Legend

Hi - which OS? If you're on a Mac (Catalina or Big Sur) it won't be available as they do NOT suppport 32 bit apps. Are you on an individual Creative Cloud subscription?

Paul-M - Community Expert

J

JOOSTERHUIS

Participant

I'm on a 64 bits Windows machine. We have an enterprise license for my company, but for the time with a single user. We got this especially for using Fireworks, thinking that is would be available.

D

default3o8abc9talvn

Participant

Hello there, we have two Creative Cloud yearly subscriptions.

Enabling older Apps, I was able to use Adobe Fireworks.

Now, I can't use it any longer because it's asking a serial number we don't have.

Adobe support is not providing any help

Any workaround? Please do not suggest to uninstall it and reinstall being logged in, because it's something we already did.

P

Paul-M

Legend

hello,

please try the following

1) Close Fireworks

2) Launch the Creative Cloud app and click your profile icon (top right) => sign out, then choose file=> exit to close Creative Cloud app

3) Launch Fireworks when presented with the licensing window choose 'license this software' you should be prompted to sign in, enter your Adobe account credentials and see if you can access Fireworks now.

Paul-M - Community Expert

B

bernstuff

Participant

So I've been using fireworks for years. Suddenly I began to get a fireworks trial splash screen when I opened it on my active Adobe creative cloud account. As I noticed it counting down from 21 days to zero I did some searching and saw some comments that if I uninstalled it from my computer then logged out of Adobe creative cloud I could go to restore old apps reinstall and it would work. Unfortunately when I do that I get the fireworks trial has asked hired splash screen and it will not let me in. From there I went to the instructed screen where I went to the chat option spent 65 minutes bouncing from one tech to another until they finally answered sorry we no longer provide support for the softwareI use fireworks it so much easier than Photoshop on simple jobs I really need to use it I'm in the middle of a mailing right now and this has really shut me down.

P

Paul-M

Legend

Try this:

1) Make sure Fireworks is closed

2) Launch the Creative Cloud App, click you profile icon (top right) => sign out, then click => file => exit to close the Creative Cloud app

3) Launch Firework you should be prompted to sign in with your Creative Cloud details, did Fireworks launch successfully?

.... Curiously when I did this it reset the trial period back to 30 days I dunno if it was a freak...

Paul-M - Community Expert

B

bernstuff

Participant

I've been using fireworks for years-- suddenly despite the fact that I have an active Adobe creative cloud account, I began to receive a command saying "fireworks trial counting me down to 28 days until the trial ended. I did some Google searching and I saw that someone said that when it expired I could just uninstall it on my computers, logout of Adobe creative cloud, and then log back in and it would be there. No joy no answers no solutions

D

Dreambeast

Participant

Hi Preran,

Two things:

I've updated to Big Sur and can't now use Fireworks where all my illustrations were created and therefore can not edit them anymore.

I used to pay the teacher rate and now have been charded the full rate and in March was charged twice. I can't afford that.

I only use Adobe for Fireworks. How can I cancel and get the money back that I was double charged for?

Mark

J

Joanna5FA5

Participant

I no longer see the option to "show older apps" in my Adobe CC desktop application.

How do I get to Fireworks for install if I can't show older apps?

P

Paul-M

Legend

Hello,

What OS? If you've upgraded to a new version of Mac OS that does not support 32 bit apps then you won't be able to install Fireworks via normal methods. If you have a qualifying subscription you can try the download links here which still work, make sure you follow the instructions and be sure to visit this adobe page and login to yourAdobe account first before trying to download.

If your company has a multi-license subscription you may need to speak to your IT dept/admin.

Paul-M - Community Expert

D

Dreambeast

Participant

Hi all,

I am paying for Creative Cloud just so I can use Fireworks as I have hundreds of images I stiil need to edit. Is there a way I can still use and pay for Fireworks without having to pay for the whole of Craetive Cloud? Thanks, Mark

J

Jacob5CD7

Participating Frequently

Adobe isnt selling any licenses for it. Any you would find on ebay or something wouldnt be guarenteed to be legit.

S

Samantha73

Participant

Hi, I hope you can help me!! I recently upgraded to Catalina on my Mac and realized Fireworks was not compatible so I have spent a week buying hardrives and memory sticks to back up all my work and get ready to downgrade back to Mojave. This has driven me crazy and so I finally decided to just erase my whole computer, reinstall Mojave from scratch and then put all my files, apps, etc back in the compter from the back up I had created. All very time consuming and stressful. I have finally done it all and now when I go to open my Fireworks app I get this message (see screenshot) but of course there is no way for me to doanload the new app since it is no longer available!! Help! The whole reason I ahve gone through all this effort is to get Fireworks working again and now it still wont work! Can you give me any help, pleeeease?!

J

Jacob5CD7

Participating Frequently

Did you try to go into the creative cloud options and select show older apps?

ALBATROSS

Participating Frequently

Hi Guys,
There are still people using and wanting to use Fireworks, mainly because it was the best graphics package for web and is still quicker to use than current options. can you start supporting it again or at least give us an extension for PS that would allow users to open .FW files (of which I have hundreds!)

Thanks

P

Paul-M

Legend

I have some Fireworks commands for batch conversion of Fireworks PNG files to other formats including PSD if you want them let me know .... Obviously you need a copy of Fireworks installed to use the commands.

Paul-M - Community Expert

T

TMc55

Participant

Please, how do I get Fireworks back on my machine? I've had it for years, I love it and now it's gone. I had a pesty popup that was telling me that my 30 day trial was going to expire. I didn't have a trial - I had the real deal! Then..... it was gone. I want it back. It is the main reason I subscribe to the Adobe Creative Cloud. My heart is broken and my business is on hold. Please help me.