Community Manager

Question

Welcome to the new Fireworks forum!

Forum|Forum|6 years ago
September 12, 2019
16 replies
5380 views

Welcome to the new Fireworks community! We are so excited to have you join us on your creative journey with Fireworks.

My name is Sujatha Reddy and I am your community manager responsible for managing this community along with Preran Kurnool & Atul Kumar Saini. My team and our community of our experts will continue to guide and assist you as usual in this new space.

We hope you like the new experience!If you have any questions or comments about this new community, feel free to post here. We are listening.

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T

tleib

Participant

I'm a Creative Suite subscriber (Windows 10 OS) and recently Fireworks CS6 - and ONLY Fireworks - has stopped functioning. It asks to "sign in," although I'm already signed in, then says "Trial initialization failed," then asks for a Serial Number, which I don't have because I'm a Creative Suite subscriber.

The screens:

First it says "Sign in required" although I am already signed in:

Clicking "Sign in" brings up the following:

Clicking "License This Software" brings up:

I can't find this specific issue on the Net, but I tried uninstalling Fireworks, deleting the preferences folder and Fireworks registration key, and reinstalling Fireworks. No luck.

Any help greatly appreciated!

Ted

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P

phunktified17278461

Participating Frequently

Thank you for posting screen shots! This the same experience I am having, however it just started within the past month for me (May 2021).

J

JamesRutherford

Participant

I have been using fireworks for years latest under CC. I installed the legacy CS6 version on a new surface but the resolution is wacky. the icons are so small on all tool bars it is tought to use. any thoughts?

P

Paul-M

Legend

For Windows users:

Right click on the Fireworks shortcut > properties > compatability tab > then click the change high DPI settings button > next window > check override high dpi scaling behavior box > select system from the dropdown menu > click OK then apply

Paul-M - Community Expert

J

JamesRutherford

Participant

Thanks a ton!!! That worked like a Jet!

James

J

jasez99346468

Participant

Hi, I purchased Fireworks CS6 5+ years ago, and I had to reformat my computer. I now get a message that states:
"The serial number you entered has been revoked. This product cannot be licensed. Please contact support"

When I contacted support they said it is end of life and they will not allow us to install it anymore. Yet you just started a forum for it a few months ago?

How is this possible? i paid for the product. I intend to continue to use it

ekroll

Participant

I don't know about Mac, but on Windows you can simply use the install folder itself, run fireworks.exe as administrator, and log in to your adobe account if you have an "all apps" subscription. I'm still using it and it works great. Running fireworks.exe as administrator will allow it to make its own registry entries and essentially acts as an install.

Join me at National Park Guided Tours!

ALBATROSS

Participating Frequently

Thousands of people are still using Fireworks as it is still the best for vector and bitmap editing for the web. Why won't Adobe bring it back or at least produce an add-on for photoshop that would allow us to edit native FW png files? We will all leave Adobe for other tools now that Mac won't support it.