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M
MK-oracle
Participating Frequently
August 14, 2020
Answered

When trying to clean up old CC versions - fireworks was deleted and now can't find to reinstall

  • August 14, 2020
  • 1 reply
  • 1933 views

I have an enterprise adobe account with access to the full adobe suite. I was upgrading my creative cloud apps on my laptop and saw that there were multiple versions of adobe apps installed: CS6, CC, CC2015, CC2018, and CC2020. I only wanted the latest version of the CC 2020 apps. When I went through and was uninstalling previous versions - not all versions were appearing in the list of apps in Creative cloud (I could see them in my list of applications on my mac though in finder). So I downloaded the AdobeCreativeCloudCleanerTool to help me remove some of those old versions that weren't appearing in the list of apps. This appeared to have worked for most of the old apps - except that it also deleted fireworks on me and I didn't want to delete that. When I open the Creative Cloud app on my desktop and click All Apps - fireworks is missing with no way for me to download it. However when I look at the list of available apps to me in my plan on the adobe website I can see that fireworks is on the list. How do I get it back? I use Fireworks almost every day for a variety of small quick tasks and need it back.

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Correct answer Paul-M

when I try to install I get this error with no way to get adobe advisor

 


I've seen people reporting errors like this before, have you searched the forums and Googled? Might be worth a look, here's one example :

1 reply

P
Paul-M
Legend
August 14, 2020

There's an option in the Creative Cloud app (click the cog top right for preferences) > apps > 'show older apps' - are you on Windows or a Mac?

If you're still struggling you can download a Fireworks installer from here - make sure you follow the download instruction and visit this Adobe page first here before clicking the download link

 

Paul-M - Community Expert
M
MK-oracleAuthor
Participating Frequently
August 14, 2020

I'm on a mac and I have that option turned on, but I still don't see Fireworks in the list of available apps - even though when I view my account page it's listed as an app that is included in my plan: "See what’s included in your plan and find out how to contact your administrator if you need to make changes." When I try to search for it in the Creative Cloud app - the results are either - no application found, or stock photos of fireworks.

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