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Participant
February 12, 2018
Answered

Installer failed to initialize

  • February 12, 2018
  • 2 replies
  • 9454 views

Who can i call for help installing my 2,5 year old 1500 euro plus costing software......!!!!!

    This topic has been closed for replies.
    Correct answer kglad

    start at the top and work your way down applying applicable fixes until your problem is resolved.

    if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

    if osx 10.12 (sierra) or 10.13 (high sierra), https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

    if, your error is:

    "Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."

    first, rename OOBE Folder to OOBE.old.

    to find OOBE:

    64 bit win OS: Program Files x86\Common Files\Adobe\OOBE

    32 bit win OS: Program Files \Common Files\Adobe\OOBE

    mac os: HD>library>application support>adobe>caps

    mac os: USER>library>application support>adobe>OOB

    if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

    if you're using a dvd to install:

    copy the disc contents to a desktop directory and install from that directory.

    if you're using a mac:

    1. Try to Create a new user account in Mac with Administrator Priviledges.

    2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them

    3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.

    4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.

    5. Start the installation again.

    if everything applicable above fails, check your installation logs:

    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

    2 replies

    MukeshSuthar
    Participating Frequently
    February 13, 2018

    Hello g.g.m.b71884705​,

    If you are using a Mac OS and getting this error, you can simply run the installation from Terminal.

    Here are the steps:

    Double click on ".dmg" file>> Right click on the red install file">>show package content>>Contents>>MacOS>>Install file

    Drag the Install file in terminal window.

    [You can open the Terminal by typing in the Terminal in the search bar at the upper right corner.]

    Participating Frequently
    May 2, 2019

    Brilliant! This totally worked installing Illustrator CS6 to Mojave.

    kglad
    Community Expert
    Community Expert
    May 3, 2019
    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    February 12, 2018

    start at the top and work your way down applying applicable fixes until your problem is resolved.

    if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

    if osx 10.12 (sierra) or 10.13 (high sierra), https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

    if, your error is:

    "Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."

    first, rename OOBE Folder to OOBE.old.

    to find OOBE:

    64 bit win OS: Program Files x86\Common Files\Adobe\OOBE

    32 bit win OS: Program Files \Common Files\Adobe\OOBE

    mac os: HD>library>application support>adobe>caps

    mac os: USER>library>application support>adobe>OOB

    if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

    if you're using a dvd to install:

    copy the disc contents to a desktop directory and install from that directory.

    if you're using a mac:

    1. Try to Create a new user account in Mac with Administrator Priviledges.

    2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them

    3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.

    4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.

    5. Start the installation again.

    if everything applicable above fails, check your installation logs:

    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html