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Participant
July 26, 2006
Question

Can't delete Flash9.ocx

  • July 26, 2006
  • 80 replies
  • 30762 views
While trying to solve some Flash/IE installation problems, I have discovered that I can't delete the following file:
C:\WINDOWS\SYSTEM32\Macromed\Flash\Flash9.ocx
I've tried safe mode, "move on boot", BartPE, and nothing will get rid of this file. The read only attribute is set and cannot be changed....does anybody have any ideas as to what might be causing this?
Thanks,

Rob
    This topic has been closed for replies.

    80 replies

    Participating Frequently
    September 29, 2006
    Thanks. Its always beneficial for the engineering team to get first-hand insight to the problems that the Flash community encounters when they use our technology. With 5 million new installs *every* day, its quite a task to make everyone happy, but we'll do our best. Actually, you all deserve the credit as you're taking time to isolate problems that we missed.

    In any case, thanks for putting down the bat - I'm not particularly attractive to begin with, but I'm confident that this can't help. :-)

    --- Paul
    Participating Frequently
    September 30, 2006
    Had the same problem believe it or not it simple to delete (drag & drop) to the recycke bin!
    Participating Frequently
    September 28, 2006
    Paul-

    I for one really appreciate the time and effort you have put into this problem. The updates from you have been a big relief and actually quite unexpected.

    Once again, thanks for your time and consideration to our problem.

    Thanks,
    "Putting Down The Bat"
    Participating Frequently
    September 28, 2006
    Hi -

    I'd be happy to provide an update. I believe many (if not all) issues as reported here have been addressed. Policy prevents me from communicating specific dates, but a Public Beta version will be available soon. (Hint: Soon implies early October.)

    The primary reason I can't be more specific on having fixed every issue is that not all of the content is publicly accessible (some of the games require a special account) or the content changes (such as on uk.yahooo.com) so the problem disappears. This is why I'm hoping to get everyone's help in verifying that the issue you're seeing is fixed.

    I'll notify this group once the Beta release is live on labs.adobe.com. You can then download an update and confirm that you're set.

    Let me know if you have any specific questions and I'll do my best to respond.

    --- Paul

    Participating Frequently
    September 28, 2006
    Any news on a possible resolution Mr Betlem?
    Participant
    September 23, 2006
    Don't know if this will help any of you guys but...
    I've been having the same problem with flash9.ocx as most of you - "IE has encountered...etc". Have XP Pro SP2 with all patches, latest IE6 (with all patches), Spybot, Spyware Doctor, Norton AV, everything up to date, yadayada. Mine occured on MSN Games, Texas Hold-em (played havoc with my ratings, I'll tell you). Read lots of forums, tried several "fixes", kept having problem. Last week one of the other players suggested I close ALL but the game window and sure enough, I haven't had a crash since. Played a bunch of times and no crashes!!! reactivated Spyware Dr., XP's firewall, the AV - no crashes! Don't know why. It may not be more than a workaround until Paul & Co. get it figured out, but what the hell? Hope this helps at least some of you.
    Participating Frequently
    September 21, 2006
    Thought i'd be a smarty pants and download the new Internet Explorer browser (version 7) and a little part of me hoped against hope that all problems would be solved

    Within 20 seconds of rebooting and launching it I got the following (i've uploaded the screenshot)...

    http://img237.imageshack.us/img237/8014/flashcrashvf1.jpg

    I feel like screaming!!!
    Participant
    September 20, 2006
    Hello Paul-

    I have populations of users experiencing a problem with Internet Explorer 6 with Flash Player v. 9.0.16.0 and our elearning content. Internet Explorer stops with the error "Internet Explorer has encountered a problem with an add-on, and needs to close.
    The following add-on was running when this problem occured:
    File: Flash9.ocx
    Company Name: Adobe Systems Incorporated
    Description: Adobe Flash Player 9

    I have a link to a testing server for our content that I can give your engineers privately.

    This error is highly reproducable from my site, and is being experienced by thousands of our customers worldwide. It also appears that you are having difficulty seeing it on sites provided by forum participants, probably because the sample sites are changing flash content continually - ours is static.

    Thanks for responding to this forum.
    Participating Frequently
    September 20, 2006
    Gary,

    I'm happy to help out.

    Feel free to send me the URL and login information at pbetlem@adobe.com and I'll make sure the problem is resolved quickly. There is a known crash issue related to accessing text fields using the "var" property (variable associated with the text field) in Flash Authoring. To avoid the crash, the solution is the use of the ActionScript ".text" property to manipulate the text field values.

    For example,

    textFieldName.text = "this sets a text field value";
    textFieldName.text = ""; // clear out text field

    will work fine.

    Not sure if this is the problem you're seeing, but its the most likely issue to explore. If your issue is different, we'll help isolate it and provide a solution.

    --- Paul
    Participating Frequently
    September 19, 2006
    Hi,

    We're still investigating these issues, particularly the ones with Zillow.com and uk.yahoo.com, but I personnaly haven't seen the issues after a bit of testing. The issues can be intermittent and tricky to reproduce, though. Here's my suggestion - continue to send in this type of info as its very helpful. Shortly (I can't provide the exact timing just yet) we'll have an updated version for you all to test. This will allow you to confirm that we've fixed the issues you're seeing. If we haven't, I'll do my best to resolve it before we deliver an updated version.

    Again, thank you all for your patience and assistance!

    --- Paul
    Participant
    September 17, 2006
    I been having the same problem with a new 2 week old winxp home system
    Internet explorer had encountered an error Flash9.ocx
    in www.youtube.com and some other manufacture sites.

    My solution - used the adobe uninstaller.
    Then loaded flash8 from developers achive - note this had the same error.
    Uninstalled agin but this time downloaded Flash7 and installed it.

    Working now... I'll wait and see when Adobe or MS have a soution.
    Not sure if this is MS update is to blame.
    Participating Frequently
    September 16, 2006
    i officially HATE flash. ignore the last post. it just crashed. damn it. =[