Participant

Question

Can't delete Flash9.ocx

Forum|Forum|19 years ago
July 26, 2006
80 replies
30762 views

While trying to solve some Flash/IE installation problems, I have discovered that I can't delete the following file:
C:\WINDOWS\SYSTEM32\Macromed\Flash\Flash9.ocx
I've tried safe mode, "move on boot", BartPE, and nothing will get rid of this file. The read only attribute is set and cannot be changed....does anybody have any ideas as to what might be causing this?
Thanks,

Rob

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K

Kempyness

Participating Frequently

oh. my. god. you are not going to believe this. after posting the above message, i went to the URL. and its working fine =\ how is this? has there been some miraculous fix that i haven't been told about?!?!

K

Kempyness

Participating Frequently

Paul

The URL that I use when flash causes an error is: http://secure.kshs.lincs.sch.uk/C14/Mahjongg/default.aspx

BUT you WILL NOT be able to access it as it obviously is a private web resource. I will be happy to use it and report back to you though.

I also receive this error message: Internet Explorer has encountered a problem with an add on and needs to close, the following add on was running when this problem occured - File : Flash9.0cx

I reported this problem to Adobe way back in July and got no response. Also I tried Microsoft and many other tech forums but nobody seems to know what is wrong. I do hope Adobe come up with a fix soon!!!

Thanks, Kim

P.S. Sarah22Manchester I did not manage to solve it and I too have been hunting high and low for help but alas, to no avail.

M

maybethisoneisfree

Participant

It seems to be a bug with the MovieClip.swapDepths() command. As i removed it from our application it stopped crashing.

This was my old post:

Tested with flash9.ocx (maybe german locale), version 9.0R16:
crash at address 0x30089094:

.text:30089089 85 C0 test eax, eax
.text:3008908B 89 45 E0 mov [ebp+var_20], eax
.text:3008908E 0F 8D B5 02 00 00 jge loc_0_30089349
.text:30089094 8B 46 54 mov eax, [esi+54h]

At the last command esi has occasionally a value of 0x80, resulting in an access at address 0x000000D4 which is of course not valid.

As far as I can see/guess, the commands are part of the actionscript bytecode interpreter, at least that part is executed several hundred times a second, which makes conditional breakpoints unuseable :(

B

Bbbent

Inspiring

The update that Paul mentioned is currently in BETA on labs.adobe.com:
http://labs.adobe.com/technologies/flashplayer9/

Everyone on this thread with crashing issues should definitely uninstall previous Flash Players and test this version (9.0.21.75)

Bentley Wolfe
Senior Support Engineer, Flash/Flash Player
Adobe

J

Jim_Winings

Participant

This will be the 3rd time I have ATTEMPTED to remove and install some build of FLASH after 7.

Here's a concept ...

How about creating a program for people to download to fix YOUR problems on their computers. To include any uninstalls, changing the system register, downloading the alleged fixes and updates, and the list goes on. Just FYI it's myspace that I'm having problems with, some ad, which I never get to see for it crashes.

I've been developing Windows software since version 3.x and NEVER have to reboot my machine. The ONLY software I have problems with is Adobe software. And the fact that you release a fix and then days later release a fix for the fix speaks volumes about what is going on.

Can we say "Total Customer Satisfaction?" NOT

I haven't seen the likes since Microsoft took 3 years to figure out that their VBA software wasn't resetting the floating point register that caused rounding errors.

Jim Winings
Principal
Six Sigma SPC

P

Paul_Betlem_-_Macr

Participating Frequently

Hi,

Thanks for the great feedback (and patience). We have some engineers from the Flash Player team investigating these issues that you all have reported here. The goal is to determine if we already have fixes for them. In a few weeks, I'd like your help in confirming that we have indeed fixed all of the issues. We'll have a pre-release version of the Flash Player available for testing.

Please continue to provide any additional error reports here, and the exact URL for the web page. Any background info on how often you see the issue and your configuration is also very helpful. Thanks again.

--- Paul

A

Anonymous

Hi Paul, Also look into any page on Myspace that uses Flash. I'm willing to bet that will show something because thats where my crahses occur, and it isn't a specific page...

D

dakota__

Participant

Paul,
I'm having the same problem playing Hearts on MSN games. http://zone.msn.com/en/hearts/default.htm It has happened half a dozen times in the last two days. I have Windows XP Prof, Flash Player 8 and Internet Explorer Version 6.0.2900.2180.xpsp.060210-1526. I receive a message that there is a problem with add-on File: Flash8.ocx and it shuts down Internet Explorer.
Thanks for your help.
Wendy

K

kacustom

Participating Frequently

This is the page I'm having trouble with http://games.yahoo.com/games/downloads/bj2.html . It keeps killing all internet pages. I'm running Windows XP and IE 7 and Flash 9. Please help!@!

A

Anonymous

Hi Paul

I am having this issue on a a game site called neopets. The flash game is launched in a popup window from this URL http://www.neopets.com/games/kou-jong.phtml. I am using Flash 9 on IE 6.0.2900.2180.xpsp_sp2_gdr.050301-1519 on Win XP home with service pack 2 installed. This error seems to occure randomly, but only when i am on the second level of the game (which is very frustrating, because I have to start all over again!). I downloaded Flash 9, because I was having the EXACT same problem with Flash 8.

I would get the error message "There is a problem with add-on File: Flash8.ocx and it shuts down Internet Explorer" and it would close ALL my IE windows.

So I unistalled Flash 8 using the unistaller here on your site and installed flash 9. I did this approximately 1 week ago.

I started playing my game again and again encountered the error "there is a problem with add-on File: Flash9.ocx and it shuts down Internet Explorer" Again it closes all my IE windows.

one last piece of information. I only seem to encounter this problem on this game (which is very new to the neopets website). I have played a couple other (older) flash games and have not encountered this problem. You may wish to contact their programmers and see what (if anything) they changed in their game format.

I hope this information is helpful and I REALLY hope you solve this issue soon!

thanks
ldybadger

P

Paul_Betlem_-_Macr

Participating Frequently

Thanks for the links. I could not get either scenario to crash, but I'll get some help from other members of the Flash Player team.

We'll provide an update once we know more. Also, if you encounter other crashes, please keep the URL's coming. Its a big help.

--- Paul

S

Sarah22Manchester

Participating Frequently

No i'm afraid that doesn't work for me SJesMe.

Followed your instructions to the letter and exactly the same thing happens except my error now says -
Internet Explorer has encountered a problem with an add on and needs to close, the following add on was running when this problem occured - File : Flash8.0cx

AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: flash9.ocx
ModVer: 8.0.24.0 Offset: 000400cc

This just has to be the crappiest plug-in ever in the history of the frigging universe!!!

B

Birdz

Participant

I have experienced the same issues using the Flash 9 uninstall from Control Panel->Add/Remove programs. It appears to uninstall, but the Flash9.ocx is left in place as well as the version information in the registry. I managed to remove the Flash9.ocx by running the uninstaller (uninstfl.exe) with the -u switch, and then manually deleting the file. I'm responsible for deploying the Flash Player throughout a large corporation, and this is causing me a lot of problems.

Running Uninstfl.exe is supposed to remove Flash, but it doesn't. It would be great to see an uninstaller that actually does what it's supposed to do, I don't think that's too much to ask.

B

Birdz

Participant

Here's the steps I followed that allowed me to successfully remove Flash9.

First reboot the machine and make sure there are no Flash applications active.
You can obtain msizap.exe from Microsoft, and Uninstfl.exe from Adobe, sorry not to
specify their download locations, but if you search the site you should be able to find the
pertinent information. Next, follow the following steps:

1. run the uninstall command:

%windir%\system32\msiexec.exe /X{BB65C393-C76E-4F06-9B0C-2124AA8AF97B} /qb-

2. run msizap:
msizap.exe T {BB65C393-C76E-4F06-9B0C-2124AA8AF97B}

3. run uninstlfl.exe twice using the following switches:
uninstfl.exe -q -u flash9.ocx
uninstfl.exe -q flash9.ocx

4. If %windir%\system32\macromed\flash\flash.ocx still exist, delete it manually

This worked for me, hopefully it will work for you as well.

S

SJesMe

Participating Frequently

***A GOOD FIX***
I was fighting with this problem for months and finally found a good fix. This is what I did:
1. Use the uninstaller at Adobe's Web site following the instructions given here: http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157
2. Empty temporary files and internet cache and restart.
3. Download the latest FlashPlayer version 9 from Adobe's web site here: http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

At this point check and be sure that you have a file named "Flash.ocx" in both your Windows\ServicePackFiles\i386 and Windows\System32\Macromed\Flash folders, as well as the "Flash9.ocx" in the Windows\System32\Macromed\Flash folder. If you do, you have a good install.

4. Download Flash8.ocx from www.rrdownloads.net/Flash.zip (I suppose that file is buried somewhere on Adobe, but I couldn't find it; nonetheless, this link is a safe one)
5. Unzip the active x file into your Windows\System32\Macromed\Flash folder
6. In the same Windows folder, rename "Flash9.ocx" to Flash-9.ocx (or anything else)
7. Then rename the Flash8.ocx (from the downloaded zip file) to Flash9.ocx

Restart et voila ... no more crash errors.

Caution: This fix has worked for me on a WinXP Pro and WinXP Home O/S, running IE6. I cannot vouch for any others. I hope it works for you!

C

calgal46

Participant

sarah I too have the same issue. It keeps some sites from loading and freezes my pc as well. I miss my Crickler and i am so angry. I am 59 & it is a shame that adobe is not responding to a major issue. I wanted version 7 back but no.... I think it is a shame when i was asked to install needed components for a game and got this crap.

D

delagare

Participating Frequently

Pls. disregard my message. I posted in the wrong forum.

P

Paul_Betlem_-_Macr

Participating Frequently

Hi,

There are 2 problems being discussed here. One is difficulty in deleting or uninstalling Flash Player for Windows IE. The quick solution is to run the uninstaller, which is found here:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157

The uninstaller both unlocks and deletes the Flash Player. (The Flash Player is locked upon install to prevent a malicious web site from tricking people into installing spyware or malware that masquerades as the Flash Player.)

Alternately. you can run %windir%\systems32\macromed\flash\UninstFL.exe at Birdz advised. This uninstaller requires no special download and should already be on your system.

The second problem that is being discussed here are Flash Player crashes. The most valuable piece of information you can provide is the URL where the crash occurred. Its also essential to provide the version number of the Flash Player you're using and your confirguration (operating system and browser version). You get bonus points for returning to the URL and letting us know if the crash occurred a second time. With this information, we can track down the root cause and resolve it.

Thanks for your help.

--- Paul
Flash Player Engineering

K

Kempyness

Participating Frequently

Hiya

I'm having the exact opposite problem...my PC can't find that file! And my flash crashes on all sites that use Flash. Version 9 has evidently got some sort of issues that need fixing. The sooner the better.

S

Sarah22Manchester

Participating Frequently

Hi Kempyness, have you resolved your problem? If so how?

For the past year whenever I visit a site with some form of flash content (even a small banner Ad) my browser comes up with the error Internet Explorer has encountered a problem with an add on and needs to close, the following add on was running when this problem occured - File : Flash8.0cx

So when Flash 9 came out I was overjoyed as I thought all my problems would be solved...alas no, now I get exactly the same situation and message but its now the add on Flash9.0cx

This is ruining my surfing now as more and more sites are using Flash, i've tried everything...various browsers...Opera, Netscape, Firefox etc etc...same probs. I've emailed Adobe...No response, I've emailed Microsoft...No response. I've sent literally hundreds of error reports to Microsoft support...NO response. I've posted endlessly on various Tech forums and asked for advice and although people have tried to help i've not managed to solve it.

I've uninstalled and re-installed many times the Flash programme...I've got all the latest updates on my PC...I even uninstalled virtually everything on my PC except the Flash and the Operating System (XP PRO) and it still happened.
Active X is updated as well. I have to turn images off when I visit my college site because otherwise I couldn't browse it...It is so frustrating!

I've got to the stage where i'm beginning to dread going on-line, if you could help or anyone I would be really grateful.

Or

If someone from Adobe could please take ownership of this and try to help, I might only be 1 user with a problem that doesnt interest you but I deserve to be able to Surf the net without stress dont I?

Sarah

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