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chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
May 18, 2011
Question

Flash Player 10.3 and Internet Explorer 9 update and workarounds

  • May 18, 2011
  • 55 replies
  • 175143 views

Hello Flash Player community,

We are tracking the issues being reported on Flash Player 10.3.181.14 and Internet Explorer 9 and actively investigating them.  Users are reporting that Flash content is being displayed in the upper left corner of the screen.  We want to give those who are encountering these issues an update.

First, we apologize to everyone affected.  We know you count on Flash Player as an integral component of the web and we strive for high quality and performance in each release.  We are actively looking into the root cause of this issue.  Thanks to many of you submitting information via email and our online bug database, we now have some solid leads we are pursuing.

Flash Player 10 and later can use your system’s graphics hardware to accelerate video decoding, and can also accelerate video presentation on some sites. Starting with Flash Player 10.2, Flash Player will also take advantage of hardware accelerated graphics in Internet Explorer 9, utilizing hardware rendering surfaces to improve graphics performance.

With Flash Player 10.3.181.14, reports indicate that systems with Intel HD Graphics adapters running Internet Explorer 9 are the only systems impacted by this particular bug.  If you are encountering this issue and have a different configuration we'd love to hear from you.  Please review the instructions on this page for details on generating the information we'll need for further investigation.

Solution #1

Adobe has officially released Flash Player 10.3.181.16 for Internet Explorer to address the graphical issues introduced in 10.3.181.14.  You can get this release by visiting our official download page, directly downloading and running the installer file, or using the Flash Player auto update mechanism.

After installing, we recommend you re-enable hardware acceleration if you had it previously disabled.  We also recommend you clear your browser cache and restart your system.

If you continue to encounter issues, please create a new thread and we'll do our best to investigate further.

Solution #2

On some systems, you may be able to resolve this issue by updating the Intel HD Graphics drivers. It has been reported that driver versions 8.15.10.2361 and above do not exhibit this bug. Unfortunately, some systems might require updates directly from your system manufacturer. We’re working with system manufacturers to make sure they include the latest drivers in future releases.

Solution #3

You can disable hardware acceleration in Internet Explorer 9 using the instructions on this page. Please note that you should re-enable hardware acceleration once this problem has been resolved to enjoy the full benefits of hardware acceleration.

Thank you,

The Flash Player team

Update 5/20/11 - We've temporarily disabled the automatic update notification for Flash Player 10.3 and Internet Explorer.  We're making progress on a fix and hope to have a new version available next week.

Update 5/24/11 - Added link to the 10.3.181.15 test update

Update 5/27/11 - Added instructions for post install of 10.3.181.15

Update 5/31/11 - Updated thread with the official 10.3.181.16 announcement

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    55 replies

    Show previous replies
    M
    Melton man
    Inspiring
    May 26, 2011

    The work around has worked for my Toshiba Satellite L650. Toshiba were of no help in me trying get an update to the Intel HD driver. They kept refering me the Currys (who sold me the laptop) and Intel. Intel system said the driver was adapted by Toshiba and so their download would not work. However, the fix is running well with the old (current) driver active. Thanks Adobe.

    S
    shakespam
    Participant
    May 25, 2011

    Hi I installed this last night and it was an instant fix...yay! able to play my game.  However I logged on this morning and got the problems again so I had to redownload it and install.  Is this something I have to do until the real problem is fixed, I really regret allowing my explorer update to version 9...nothing but trouble!

    Thanks

    R
    r_a_i_n_e_r
    Participant
    May 25, 2011

    Hi,

    I have been runnning Windows 7 Enterprise 64-bit and IE9 on a HP 2740p Tablet.

    The flashing ads not only appeared on Hotmail, but also on News Websites. Some flash based food ordering sites here in NZ showed some funky behaviour in terms of not being able to click on any buttons/links because the mouse clicks were a bit off the buttons.

    I have used "Solution 1" updating the Intel HD Graphics drivers. Unfortunately the Intel side doesnt allow me to install version 8.15.10.2361 but refers me to the HP driver download site, which only offers version 8.15.10.2302, which was still higher than my installed version.

    I have then used "Solution 3" downloading the Flash Player 10.3.181.15 Update.

    At first it didnt make any difference. Ads were still flashing wildly across the screen.

    It was only today (maybe after restarting my machine) that all the issues have disappeared and it's all good now. :-)

    Cheers, Rainer

    L
    liverbird1980
    Participant
    May 25, 2011

    Hi, have tried solutions & none r working......any ideas please? xx

    chris.campbell
    Community Manager
    chris.campbellCommunity ManagerAuthor
    Community Manager
    May 25, 2011

    liverbird1980 wrote:

    Hi, have tried solutions & none r working......any ideas please? xx

    Thank you for testing out the new version of Flash Player.  I'm sorry it's not working as well as we'd hoped for you.  To help us investigate further could you please provide us with the following information?


    1. Verify that you've cleared your browser cache and restarted the browser.


    2. Please provide a short description of the problem.  Any screenshots / video you can provide would help greatly.  Are you seeing the Flash problems after coming out of a full screen mode?


    3. Please include a copy of your dxdiag report.  For details on generating this file please see this document.


    4. Please include an exact URL where the problem exists.


    5. Please navigate to this page and click the "Copy text to clipboard" button, then paste the contents into your reply.  This will provide us with the Flash Player version along with your browser information.


    Please feel free to reply here or you can email me directly at ccampbel@adobe.com


    Thanks,

    Chris

    N
    night18k
    Participating Frequently
    May 26, 2011

    Chris,

    For me, the problem started as soon as I opened Internet Explorer. Things were constantly flashing in the upper left corner of my screen. And any program that needed the flash player didn't work. Only little bits & pieces of the program were moving around my screen.

    I'm just wondering.... weren't these problems evident before the new version of Flashplayer was released?

    A
    Anonymous
    May 25, 2011

    Although, everone else is referring to IE 9 when discussing their problems, I have the same problem but I am using IE 8 on a computer with OS Windows XP Pro and I have updated the drivers on my Nvidia Geo 6800.  I did not have any problems until I updated to the 10.3 version Flash Player.

    chris.campbell
    Community Manager
    chris.campbellCommunity ManagerAuthor
    Community Manager
    May 25, 2011

    woodcarver1 wrote:

    Although, everone else is referring to IE 9 when discussing their problems, I have the same problem but I am using IE 8 on a computer with OS Windows XP Pro and I have updated the drivers on my Nvidia Geo 6800.  I did not have any problems until I updated to the 10.3 version Flash Player.

    What kind of problems did you start seeing with 10.3?

    Thanks,

    Chris

    H
    HagDav
    Participant
    May 25, 2011

    Flash Player 10.3.181.15 Update

    I was having the pop up ads in the upper left corner, running Windows 7- 64 bit with IE9. I had 10.3.181.14, unistalled and reinstalled several times; same issue. I uninstalled .14 and installed 10.3.181.15 and problem solved.

    Thanks!

    B
    brianlgrimm
    Participant
    May 25, 2011

    Test build installed.  Upon page load there is a brief display of the flash content in the top-left corner, but then it displays in the correct location.  Upon scrolling down pages, the first time the flash content is rendered it also displays briefly in the top-left corner, but then displays in the correct location.

    Flash Player version: WIN 10,3,181,15
    Debug Player: No

    User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; .NET CLR 1.1.4322)

    Browser Version: 5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; .NET CLR 1.1.4322)

    Browser Name: Microsoft Internet Explorer

    Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631)

    Chip type: Intel(R) HD Graphics (Core i5)
    Device Key: Enum\PCI\VEN_8086&DEV_0042&SUBSYS_060D15D9&REV_12
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
    Driver File Version: 8.15.0010.2361 (English)

    Driver Version: 8.15.10.2361

    Driver Date/Size: 4/10/2011 11:51:04, 8238592 bytes

    V
    Vikram_Shah
    Participant
    May 25, 2011

    Dear Chris,

    I downloaded 10.3.181.15 and its working fine for me.

    Thank you. I am Usinh Windows 7 with IE 9.

    Regads,

    Vikram Shah

    A
    Anonymous
    May 24, 2011

    Just downloaded the temporary fix and it solved the problem.  Computer has been running

    fine for over an hour and I can view all video again.

    M
    MasterZambir
    Participant
    May 24, 2011

    I have an ASUS U41JF. I am experiencing problems with Flash on both IE9 and Firefox 4.0.1.

    I have the latest Intel HD drivers (8.15.10.2361) and also applied the 10.3 beta patch that you released today; however there is no improvement: I still can't watch fullscreen videos - my screen goes black.

    chris.campbell
    Community Manager
    chris.campbellCommunity ManagerAuthor
    Community Manager
    May 24, 2011

    MasterZambir wrote:

    I have an ASUS U41JF. I am experiencing problems with Flash on both IE9 and Firefox 4.0.1.

    I have the latest Intel HD drivers (8.15.10.2361) and also applied the 10.3 beta patch that you released today; however there is no improvement: I still can't watch fullscreen videos - my screen goes black.

    Ok, this sounds like a different issue.  Could you report this through our Adobe Flash Player Bug Management System. Please review the instructions on this page for details on generating the information we’ll need for further investigation.

    If you haven't already, I'd also suggest disabling hardware acceleration using Step 1 on this page.

    Thanks,

    Chris

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