Community Manager

Question

Flash Player 10.3 and Internet Explorer 9 update and workarounds

Forum|Forum|14 years ago
May 18, 2011
55 replies
175144 views

Hello Flash Player community,

We are tracking the issues being reported on Flash Player 10.3.181.14 and Internet Explorer 9 and actively investigating them. Users are reporting that Flash content is being displayed in the upper left corner of the screen. We want to give those who are encountering these issues an update.

First, we apologize to everyone affected. We know you count on Flash Player as an integral component of the web and we strive for high quality and performance in each release. We are actively looking into the root cause of this issue. Thanks to many of you submitting information via email and our online bug database, we now have some solid leads we are pursuing.

Flash Player 10 and later can use your system’s graphics hardware to accelerate video decoding, and can also accelerate video presentation on some sites. Starting with Flash Player 10.2, Flash Player will also take advantage of hardware accelerated graphics in Internet Explorer 9, utilizing hardware rendering surfaces to improve graphics performance.

With Flash Player 10.3.181.14, reports indicate that systems with Intel HD Graphics adapters running Internet Explorer 9 are the only systems impacted by this particular bug. If you are encountering this issue and have a different configuration we'd love to hear from you. Please review the instructions on this page for details on generating the information we'll need for further investigation.

Solution #1

Adobe has officially released Flash Player 10.3.181.16 for Internet Explorer to address the graphical issues introduced in 10.3.181.14. You can get this release by visiting our official download page, directly downloading and running the installer file, or using the Flash Player auto update mechanism.

After installing, we recommend you re-enable hardware acceleration if you had it previously disabled. We also recommend you clear your browser cache and restart your system.

If you continue to encounter issues, please create a new thread and we'll do our best to investigate further.

Solution #2

On some systems, you may be able to resolve this issue by updating the Intel HD Graphics drivers. It has been reported that driver versions 8.15.10.2361 and above do not exhibit this bug. Unfortunately, some systems might require updates directly from your system manufacturer. We’re working with system manufacturers to make sure they include the latest drivers in future releases.

Solution #3

You can disable hardware acceleration in Internet Explorer 9 using the instructions on this page. Please note that you should re-enable hardware acceleration once this problem has been resolved to enjoy the full benefits of hardware acceleration.

Thank you,

The Flash Player team

Update 5/20/11 - We've temporarily disabled the automatic update notification for Flash Player 10.3 and Internet Explorer. We're making progress on a fix and hope to have a new version available next week.

Update 5/24/11 - Added link to the 10.3.181.15 test update

Update 5/27/11 - Added instructions for post install of 10.3.181.15

Update 5/31/11 - Updated thread with the official 10.3.181.16 announcement

This topic has been closed for replies.

Show previous replies

M

mdev10

Participant

I started having exactly this problem late last week on three separate computers, all with Windose7 and IE 9.

I just downloaded the test version of Flash 10.3, and it seems to have resolved the problem.

Thanks.

K

kazit

Participant

Hi

I was having problems with the adverts in hotmail and they were covering the folders on the left hand side whereas normally they are on the right and aren't a problem.

After much annoyance I stumbled across this thread and just tried solution 2 and it appears to have worked. I am running Windows 7 and IE9.

Thanks for the temporary solution!!

N

night18k

Participating Frequently

Which temporary solution did you use Kazit?

K

kazit

Participant

Hi Nitesgold

I used solution 2 about disabling hardware accleration in IE9

P

Prototype4386

Participant

In case you (Adobe staff) are still looking for information and status reports that may help in solving this issue, here is what I have encountered:

My mother was actually the one to start experiencing this problem, and asked me to come look it over for her. We both had IE9, and the same versions of Adobe Flash and everything else. I couldn't figure out for the life of me why she was having this issue and I wasn't. Turns out, our hardware differences are the cause. You mentioned that this happens with Intel HD graphics, which is exactly what she has in this computer. My computer has a higher end hardware set, and I don't have this problem. The symptoms I've seen on here are just like those described by others; flash-based ads, menus, video screens etc. would all move to the upper left corner and I couldn't interact with them.

Luckily my searches finally led me to this forum post. Based on your advise, I tried to update her drivers for the Intel HD Graphics. When I downloaded the version you suggest above, directly from the Intel website, it said a later version was already installed on this computer. So, it would seem that at least in some cases, this issue does persist, even with Intel HD Graphics version 8.15.10.2361 or later.

However, I then tried your other suggestion, and checked the "use software rendering instead of GPU rendering" box in IE9's accelerated graphics menu. That has solved the problem for now, so it would seem you guys are on the right track. Thanks for the help! I hope this information is useful.

C

Carl_E__Myers_Jr_

Participating Frequently

Prototype4386-->>Luckily my searches finally led me to this forum post. Based on your advise, I tried to update her drivers for the Intel HD Graphics. When I downloaded the version you suggest above, directly from the Intel website, it said a later version was already installed on this computer. So, it would seem that at least in some cases, this issue does persist, even with Intel HD Graphics version 8.15.10.2361 or later.

What was the version number that was already installed?

6

66pops

Participating Frequently

I fixed mine by going to a restore point prior to the latest update.

A

Anonymous

Hi Chris

I had the same problems with the Flash Player 10.3 as described in this forum.

So I uninstalled the Flash Player 10.3 again, updated the Intel HD Graphics driver first to version 8.15.10.2361 and reinstalled the Flash Player version 10.3.181.14 again. And now everything is fine, no more problems with Flash Player 10.3.

Chris and all the other in this forum, thank you very much for your help.

RSchelbert

N

night18k

Participating Frequently

I just came upon this forum and I'm happy that I did! For

the past few days I've been having the same problem with FP

10.3 and IE9 flashing all over my screen. I have a brand new computer and didn't have a clue how to resolve this problem. I uninstalled and reinstalled FP10.3 several times with no change. Finally I took the advice from this forum and disabled hardware acceleration, closed IE9, and when I opened it again everything worked just fine.

Can someone tell me how I will know when there is a patch for the flashing problem so that I can enable hardware acceleration again?

Thanks for the help!

A

Anonymous

Just keep watching this topic. I'm sure Chris from Adobe will make a post here when a fix is released since he is the one who started the topic.

N

night18k

Participating Frequently

Thanks Nikki.... I'll keep an eye on it.

It's so nice to be able to see everything without all that flashing going on!

6

66pops

Participating Frequently

I clicked on your link to install flash player 10.2 and it did not install on my

computer, what would the problem be. I attempted to install 10.2 and it will

not install because it is not the latest version.

S

Sykls

Participant

Eh, My Pc crashes still with hardware accelator enabled, When is this gonna be fix or is their something wrong with my pc?

Im on:

Firefox 4

Radeon HD 4350

Windows XP SP3

S

SteveNJenn

Participant

They are working on the patch and they said it will be out next week....try using Mozilla Firefox for now until the patch comes out....you will know when the patch is ready because you will get the automatic update alert again....but this time we hope it will work

Sent from my Samsung Epic™ 4G

A

Anonymous

Following the suggestion in step #4 worked for me.

.

Lenovo T410 laptop running Win7 Pro SP1 x64, IE9 32-bit, with Intel HD Graphics driver version 8.15.10.2312 (02/22/2011)

chris.campbell

Author

Community Manager

We've temporarily disabled the automatic update notification for Flash Player 10.3 and Internet Explorer. We're making progress on a fix and hope to have a new version available next week, at which point automatic updates will be re-enabled. I've updated the original post with this information.

If you are interested in helping us test our new version, please contact me at ccampbel@adobe.com

Thanks,

Chris

A

Anonymous

Thanks for the update, Chris.

I've just sent you an email regarding testing.

A

Anonymous

I fixed my Flash Player 10.3 problem, by enabling software rendering until Adobe fixes FP 10.3.

Here is the link: http://support.microsoft.com/kb/2528233

Goodluck everyone ~

S

SteveNJenn

Participant

FOR THOSE RUNNING IE9 ON WINDOWS 7 AND HAVE INSTALLED THE AUTOMATIC UPDATE FOR ADOBE FLASH PLAYER 10.3 - TAKE THE FOLLOWING STEPS:

Open IE9 Browser window > Click on "Tools" > Click on "Internet Options" > Selct the "Advanced" Tab > Turn on/Click the "Use software rendering instead of GPU rendering" > Click "Apply" > Click "OK" > Shut down and then restart your IE9 browser.

THIS WILL BE A TEMPORARY FIX FOR ANY ISSUES YOU MAY HAVE WITH THE CONSTANT FLOOD OF FLASHING ADS AND THE LIKE UNTIL A PATCH IS MADE AVAILABLE FOR THIS UPDATE.

OTHER QUICK FIXES WOULD INCLUDE:

1) UN-INSTALLING 10.3 AND RE-DOWNLOADING AND INSTALLING 10.2 FOR THE TIME BEING. **BE SURE TO AVOID RE-INSTALLING THE AUTOMATIC UPDATE OF 10.3 AGAIN**

2) DOWNLOADING AND INSTALLING "MOZILLA FIREFOX" AND USING IT AS YOUR WEB BROWSER!!

S

stevenhanderson

Participating Frequently

EUREKA .That worked!! .It does seem to slow the system down a little, but it's way better than that flashing around the screen all the time .Thank You .You f genius

A

Anonymous

I have not noticed any slowdown with the patched version I am testing.

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