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chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
May 18, 2011
Question

Flash Player 10.3 and Internet Explorer 9 update and workarounds

  • May 18, 2011
  • 55 replies
  • 175144 views

Hello Flash Player community,

We are tracking the issues being reported on Flash Player 10.3.181.14 and Internet Explorer 9 and actively investigating them.  Users are reporting that Flash content is being displayed in the upper left corner of the screen.  We want to give those who are encountering these issues an update.

First, we apologize to everyone affected.  We know you count on Flash Player as an integral component of the web and we strive for high quality and performance in each release.  We are actively looking into the root cause of this issue.  Thanks to many of you submitting information via email and our online bug database, we now have some solid leads we are pursuing.

Flash Player 10 and later can use your system’s graphics hardware to accelerate video decoding, and can also accelerate video presentation on some sites. Starting with Flash Player 10.2, Flash Player will also take advantage of hardware accelerated graphics in Internet Explorer 9, utilizing hardware rendering surfaces to improve graphics performance.

With Flash Player 10.3.181.14, reports indicate that systems with Intel HD Graphics adapters running Internet Explorer 9 are the only systems impacted by this particular bug.  If you are encountering this issue and have a different configuration we'd love to hear from you.  Please review the instructions on this page for details on generating the information we'll need for further investigation.

Solution #1

Adobe has officially released Flash Player 10.3.181.16 for Internet Explorer to address the graphical issues introduced in 10.3.181.14.  You can get this release by visiting our official download page, directly downloading and running the installer file, or using the Flash Player auto update mechanism.

After installing, we recommend you re-enable hardware acceleration if you had it previously disabled.  We also recommend you clear your browser cache and restart your system.

If you continue to encounter issues, please create a new thread and we'll do our best to investigate further.

Solution #2

On some systems, you may be able to resolve this issue by updating the Intel HD Graphics drivers. It has been reported that driver versions 8.15.10.2361 and above do not exhibit this bug. Unfortunately, some systems might require updates directly from your system manufacturer. We’re working with system manufacturers to make sure they include the latest drivers in future releases.

Solution #3

You can disable hardware acceleration in Internet Explorer 9 using the instructions on this page. Please note that you should re-enable hardware acceleration once this problem has been resolved to enjoy the full benefits of hardware acceleration.

Thank you,

The Flash Player team

Update 5/20/11 - We've temporarily disabled the automatic update notification for Flash Player 10.3 and Internet Explorer.  We're making progress on a fix and hope to have a new version available next week.

Update 5/24/11 - Added link to the 10.3.181.15 test update

Update 5/27/11 - Added instructions for post install of 10.3.181.15

Update 5/31/11 - Updated thread with the official 10.3.181.16 announcement

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    55 replies

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    F
    Faffles
    Participant
    May 19, 2011

    Wow...my IE9 pages are all screwed up--moving any flash asset to the upper left quadrant of my screen.  Guess I'm going to have to stop accepting all the annoying popups to install yet another version of the flash player.  Please get this fixed.

    A
    Anonymous
    May 19, 2011

    I've downloaded and saved the Flash Player 10.2 and still nothing... video still not working

    pwillener
    pwillener
    Legend
    May 19, 2011

    Allbrave: please start your own topic, and give all information about your environment - operating system & version, browser & version, and the full Flash Player version you have.

    Also describe exactly what you are seeing when you try to view a video; "not working" means nothing.

    M
    MaestroWS
    Participating Frequently
    May 19, 2011

    What about this?

    2 PC:

    1 - Old desktop amd athlon x2 cpu, vga radeon hd4830 (win 7 x32)

    2 - New Dell notebook intel i5 cpu, vga intel hd 3000, nvidia gt525m (win 7 x32)

    IE9 (software rendering unchecked) -> Newest flash player version 10.3.181.14 -> youtube -> right mouse click -> "show video info" -> "accelerated video rendering" only if I press Full screen before flash starts. If after only show "undefined" or "software" video  rendering.

    With  "accelerated video rendering" in Full screen press esc, again Full screen checking "show video info" only  "undefined" or "software" video  rendering. WHY?

    With new Dell notebook Optimus technology work, when flash starts, nvidia gpu ON.

    The same thing happening and with Opera 11.10.

    chris.campbell
    Community Manager
    chris.campbellCommunity ManagerAuthor
    Community Manager
    May 19, 2011

    Hi MaestroWS,

    The behavior you describe is a different issue than my original post.  The results you describe are specific to YouTube and Flash Player's stage video technology.  Just to be clear, are you saying that you don't see the same behavior between the two systems?  Is system #2 always displaying "accelerated video rendering" regardless of the window mode?

    Thanks,

    Chris

    M
    MaestroWS
    Participating Frequently
    May 19, 2011

    The same behavior on the two systems. Dell IE9, old AMD PC with IE9 and Opera.

    "Accelerated" only in "Full screen" if lucky to press fast button "Full screen".

    Something wrong is with stage video technology ?

    Maybe behavior "content is being displayed in the upper left corner of the screen" is affected by this  "stage video technology" behavior?

    Full Accelerated   http://www.ipix.lt/images/50072108.jpg

    Undefined            http://www.ipix.lt/images/79758746.jpg


    Full Undefined     http://www.ipix.lt/images/67547272.jpg

    To view full size images right mouse click on image link and open in new tab.

    G
    GeoffreyStarr
    Participant
    May 18, 2011

    One problem is that we need a way to make the installer for 10.2 not force you to download 10.3, rendering the installer for 10.2 ineffective

    chris.campbell
    Community Manager
    chris.campbellCommunity ManagerAuthor
    Community Manager
    May 18, 2011

    GeoffreyStarr wrote:

    One problem is that we need a way to make the installer for 10.2 not force you to download 10.3, rendering the installer for 10.2 ineffective

    I haven't seen this occur.  Did you follow the manual uninstall procedure I linked to?  I should have specified this originally, but when you download the .zip archive, you'll want to install the "fp_10.2.159.1_archive\10_2r159_1\flashplayer10_2r159_1_winax.exe" file.

    While we don't recommend disabling automatic update notification, this can be done by following the instructions at: http://kb2.adobe.com/cps/713/a7138026.html

    Chris

    chris.campbell
    Community Manager
    chris.campbellCommunity ManagerAuthor
    Community Manager
    May 18, 2011

    Hi Bob,

    I believe file attachments are disabled in this forum.  Would you mind emailing me at ccampbel@adobe.com?

    Thanks,

    Chris

    T
    TopEnd2001
    Participating Frequently
    May 18, 2011

    Hi,

    My experience with the 10.3 update had to do with FireFox 4 (and other say Chrome does he same thing!

    I installed the 10.3 update and then could only see a white (or in a few cases, black) spot where the video was supposed to be. I was able to hear the audio and click the place where the video was supposed to be and pause it. It was weird! even YouTube video and other content that used Flash Player could not be seen. I either had to logon to my old computer (which I know has a virus and Trojan, so I thought it went through the network to my new computer.

    After 4-5 days of trying to find a virus, trojan, bug, etc., I finally went to this forum and found out thatt there were many peole with the same problem, helping me realize it wasn't my computer, it was the update!

    Any information as to when 10.3 willl be fixed so this doesn't happen would be greatly appreciated!

    Thanks,

    Tim

    chris.campbell
    Community Manager
    chris.campbellCommunity ManagerAuthor
    Community Manager
    May 18, 2011

    Hi Tim,

    Does it make any difference if you disable hardware acceleration via step one on this help page?  Would you mind sending me (ccampbel@adobe.com) a copy of your dxdiag report and a sample URL so I can forward them off to our video team for further review?

    Thanks,

    Chris

    R
    rlangan414
    Participant
    May 18, 2011

    Chris,

    I disabled and at first, it seemed to work.  went to www.azcardinals.com, started a video, maxed the window then reduced it and the problem seems to be back.  when i open a new browser, it seems to work at first.  some sites seem ok but this one i found to have issues.

    Bob

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