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Question

Flash player causes IE7 to crash

Forum|Forum|18 years ago
December 14, 2007
49 replies
9292 views

I use Win XP Home with SP2 and IE7, on a 2 week old PC (so both were OEM loaded).
I have installed Flash Player in order to get a decent experience from websites.

On one site - and one site only - anything from 15 to 120 seconds after the home page has loaded, I get a message that "IE has encountered a problem and needs to close". By sending an error report to M/Soft and then getting the message box with a 'More Information' option, every time this says that it is Flash Player that has caused the crash.
I am directed to the Macromedia/Adobe site to update Falsh - but I already have the latest verison installed. My version in the Windows/System32/Macromedia/Flash directory is Flash9e.ocx.
Based on tips seen elsewhere, I have even added a copy of this in the same directory and renamed it as Flash.ocx.

Further more, I have uninstalled (using the Adobe/Macromedia special uninstaller) and then re-installed (every time downloading a new copy of Flash from Adobe and/or Macromedia) at least 6 times in the last 10 days, each installation being clean, with no programmes running and no anti-virus or anti-spyware software running at all.

This is driving me absoutely potty, as no-one can offer any help - not Adobe e-mail Technical Support, not MIcrosoft, not the PC supplier, not the wesbite where the problem is, no-one.
Yet it is a real problem but no-one is prepared to take ownership of it.

Has anyone in the communities got any ideas as to how to solve this?

Many thanks
bolehill

PS: Neither Flash nor IE7 were upgrade installations - they were installed as new.

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A

AdobeStyles

Participant

I'm having the same problems since I upgraded my flash, I will try updating all the drivers on my PC and if that doesn't work I'll just have to uninstall the latest flash I downloaded

A

Anonymous

Downloaded these new drivers and my (small) Flash problem was solved too. Thanks for the tips in here.

A

Anonymous

Congratulations, well done Bolehill

Thanks

L

L_T_M_0128

Participating Frequently

you are probably right about the media but you would think a company as large as this one is and as many people there are that have to rely on their so called better versions they would take a little pride in their programs and want it to work

L

L_T_M_0128

Participating Frequently

I am having a problem with Flash player. Just about every time I try to get on the internet I get the microsoft has an encountered a problem. The problem is always related to FLASH9e.ocx. I have uninstalled with the uninstall file at the flash player site. I have downloaded again. I have done this so many times I am sick of it. I can get on the internet if I disable this stupid add on but then if I go to certain websites I can't view anything but a blank window with a red X in the corner. I have gone to every trouble shooting site Adobe has posted and I am not getting any help. I even tried to uninstall and then install an older version at old version site and that did not work. This seems to be a very big issue according to all the posts on this site and others. Adobe needs to fix this and fast. Has anyone thought about contacting one of the major news stations as they always seem to enjoy making it known when a large company has irate consumers

B

bolehillAuthor

Participating Frequently

Hi LTM
Although not a fan of Flash/Adobe support, it may not be the fault of Flash - see my solution a couple of messages earlier.
Have you checked to see if your display adapter driver is the latest and up to date? Don't rely on Microsoft/Windows update to send you one automatically - do a specific check via the route I suggested.

If that doesn't work, try Cooter's solution a couple of mesages before that.

I think the problem is actually a conflict between the Flash driver and your screen/display adapter driver - not necessarily just Flash on its own.

Sure, Flash/Adobe should do something to resolve the conflict, except knowing the big boys, they will no doubt say that the fault is with the other driver, not theirs.

As to getting the press involved - do you really think this is big enough to attract their attention? But you could do worse than trying 'Ask Jack' in the IT section of The Guardian as a place to start if you wanted?

Good luck

C

Cooter85

Participating Frequently

hey kitty, ask the guys at http://www.cybertechhelp.com/forums/
They are really helpful, and everyone pitches in to troubleshoot peoples problems, I go there on a daily basis just to read and learn from those guys fixing problems. Hopefully they can be of help. Make sure to give the specs of your computer in your post.
Good luck, I know it's a pain not to have flash.

C

candykid313

Participant

Ok. So I think this is the 3rd thread I've posted in on the same problem. I'm not running IE7 but I have been getting this same error in IE6 for over the past month now. I've tried unistalling it and re-installing it. That didn't help. I even wiped out computer and decided to install/upgrade windows xp professional hoping that would fix it but i've had no luck and adobe obviously is not listening or dosen't care. So has anyone found a solution to this yet?

~Rana

C

Cooter85

Participating Frequently

Hey Bolehill, I fixed the problem. When I installed my new video card (NVidia GeForce 8400 GS) there were some trace files of my last video card forceware still installed. I ran Driver Cleaner (found here): http://www.download3k.com/DownloadLink1-Driver-Cleaner-Professional.html
and that fixed it. I'm hearing lots of people have this problem because of hardware/software conflicts locally in thier computers. So double check everything and hopefully you can find the problem and fix it. Good luck, bro.

B

bolehillAuthor

Participating Frequently

Hi Cooter

Well done!!

I will try this but, being a bit of a pessimist, don't hold out much hope, as my PC is a new 'retail purchased' one, and has thus had just one video card and no hardware changes since purchase.

But the Driver Cleaner software sounds worth having anywae, so I'll get it and see what happens.

Thanks - I'll try and remember to let you know hat happens (in case it works and I get so excited I get totallly carried away with euphioria....!).

Cheers

A

Anonymous

I hope someone can help me here..my i.e keep crashing since i downloaded the newest flash..9.16..This just started happening to me as of this week.

Also i play games alot and when i go to upload a game thats a bit longer..it stops..like half way through..it loads like..36-75% of the way..then just stops..this has been happening for awhile now..and im not sure how to fix this..

I've read alot..about registry problems..uninstall and reinstall...both flash and i.e..video card updates...just want someone to point me in the right direction..what to do as opposed to do it all..where to start more or less..And please be advised i dont know anything of computer registry..i dont even know where to find it..lol..

It seems its getting worse...I really hope they find a solution to this..i wish there were other players..that could view internet content..this just happens with games...as far as i can see its really all i do on here.

FLASH 9.16
WXP sp2
I.E 7..not the beta
FIREFOX as well this happens in..the game part..and not being able to view flash content..games only loading part of the way.

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bolehillAuthor

Participating Frequently

Thanks, if I find a solution, I will post it here.
It's jusy so annoying that it seeme fine on some sites - especially those with just changing still pictures as opposed to movies or videos.

I really think Adobe/Macromedia shoud get this sorted - I notice that others were haing this problem months ago, yet it is still happening, so all the possible workarounds don't work all the time. It needs a proper fix.

C

Cooter85

Participating Frequently

I am having the same exact problem. I built my rig three weeks ago, running IE7, XP SP2, and flash 9. I have reinstalled and updated and tried previous versions of everything so many times, yet when I go to Youtube, or similiar sites with flash videos, they freeze a few seconds into it. Allthough, I have figured out if you quickly click pause after the page loads when starting a video clip. Then right-click, and turn the quality to low, most will play all the way through. It sucks, and it's just a jimmy rig instead of fixing the problem.
Most flash games work fine for me, except one so far: Last Stand. Such a bad ass flash game, but even on low quality, there's so much action that it freezes right when the game gets good. So damn frustrating. I would appreciate if you found a solution to post it Bolehill. And I will do the same if I find one.

P

poison17

Participating Frequently

quote:

Originally posted by: Cooter85
I am having the same exact problem. I built my rig three weeks ago, running IE7, XP SP2, and flash 9. I have reinstalled and updated and tried previous versions of everything so many times, yet when I go to Youtube, or similiar sites with flash videos, they freeze a few seconds into it. Allthough, I have figured out if you quickly click pause after the page loads when starting a video clip. Then right-click, and turn the quality to low, most will play all the way through. It sucks, and it's just a jimmy rig instead of fixing the problem.
Most flash games work fine for me, except one so far: Last Stand. Such a bad ass flash game, but even on low quality, there's so much action that it freezes right when the game gets good. So damn frustrating. I would appreciate if you found a solution to post it Bolehill. And I will do the same if I find one.

This was my problem too, but i managed to install Vista, and everything works, strange, huh ?

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