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s83982c
Participant
April 25, 2007
Answered

Flash Player Downloading, but can't see content.

  • April 25, 2007
  • 121 replies
  • 41182 views
I have been trying to install Flash Player for three days now. I have gone through every support step that was listed and still I can't see any content. Started with the install, didn't work; next came the unistall and reinstall didn't work. Upgraded browser, didn't work. Checked IE settings, didn't work. Checked Admin access, didn't work. Look in registry (as per adobe support instructions), nothing wrong. I also have Norton Internet Utilities and I went into the firewall settings and allowed all active x and flash content, still nothing.

Please, please, please, help!
    This topic has been closed for replies.
    Correct answer s83982c
    SubInACL worked great, but you need to follow through with all the steps Darren gives you to make sure that you are not running the fix without having the conditions. Kudos to Adobe for taking the time to call from CA to PA and fixing a Microsoft problem! If more companies support pages were like this, there would be a lot more happy users. Listen to what Darren has to say, he knows what he is talking about. Well, again, thank you to Adobe and happy flash design!!!

    121 replies

    Show previous replies
    J
    jambkm
    Participant
    May 27, 2007
    just seen this thread...the fix outlined by Darren seems to be ok for XP pro but what about Home...the advice seems to be not to run the SubinACL routine...downloaded RegCure today and it made no difference
    A
    Anonymous
    May 28, 2007
    Just to add to this thread, I also have XP Home (SP2) and my HKEY_CLASSES_ROOT is also blank. Will SubinACL work for XP Home and if not what is the alternative?
    B
    buzz088
    Participant
    May 31, 2007
    Darren,

    I am trying to fix Flash Player installation for 3 days and still doesn't work. I have Windows XP Home to I cdidn't want to use SubInACL. What can you do to help me?
    Thanks.
    A
    Anonymous
    May 21, 2007
    Hi laydeeboo93164544689,

    Send me a private message with details requested above and I will be able to help you.

    S
    Sandy0218
    Participant
    May 22, 2007
    Hi Darren,

    I emailed you separately but thought I'd post here as well. Same issue as everyone else - blank registry and flash not working. I tried the uninstall/install route and had one file not delete in the Flash folder called flash9c.ocx. I did this from my account which has full admin privileges. I believe I'm XP Home version 5.1. My husbands account is identical to mine from the registry to other settings but his flash player works.

    If you can help one more in the sea of unfortunately, I'd appreciate it.

    Thanks,
    Sandy
    S
    Sandy0218
    Participant
    May 23, 2007
    Darren,

    You're the man! System works beautifully and I have you to thank. If only other sw companies would see the value in keeping their support staff stateside, the WIN/TEL world would be a much happier place.

    Regards,
    Sandy
    A
    Anonymous
    May 21, 2007
    If you send me a private message Include the following info:

    1. Please tell me if there are any files left after using the uninstaller here C:\WINDOWS\system32\Macromed\Flash
    2. What OS are you using Vista, XP Pro, or Home
    3. Does Flash Fail on all websites?
    4. Have you compared your HKCR permissions with a new install of Vista or XP? (If not read the beginning of this forum thread and follow the directions.
    A
    Anonymous
    May 25, 2007
    Darren not only solved my flash program but fixing the registry resolved another very annoying problem we were having as well. He spent between 5 and 6 hours on the phone with me over three days, and I can't thank him enough. And,as s83982c says, it's a Microsoft, not an Adobe, problem that he's working so hard to fix for everyone. So I just want to publicly thank Darren, and let everyone with this registry problem know that it can be fixed and that Darren is the master :-)!
    A
    Anonymous
    May 25, 2007
    I, too, am singing Darren's praises. He just spent about 45 minutes with me fixing the same problem everyone else on this board seems to be having: we could get Flash to function on one of our computer's user accounts, but not the other. I can't tell you how long my husband and I have spent installing and then uninstalling the program trying to get it to work. Very frustrating!

    Even if this is a Windows problem, Adobe really does care about it. Contact Darren if you are having this issue on your computer - he'll get it fixed!
    L
    laydeeboo93164544689
    Participating Frequently
    May 20, 2007
    can u help me ????
    A
    Anonymous
    May 20, 2007
    Darren,
    I've read through this thread and several others and must also appeal to you for personalized support because I'm running XP Home. Everything works fine in my profile but not in others, including a new one that I've just created. When I checked the registry in the profile that works, it was blank. I'm guessing I shouldn't run SubInACL using Windows XP Home, and I don't know what else to do (I've already tried uninstalling using the tool and then reinstalling). The affected profiles don't let you check our gmail accounts or log into secure sites (the log in boxes aren't even there). Also, some download buttons don't appear at all. In the profile that works, the Shockwave Flash Object appears as an add-in loaded into IE 7, but, even though it's enabled in the other profiles, it doesn't show as loaded in IE 7. This is a major problem for us because we often have to work from home and can't access what we need. I'd be VERY, VERY grateful for your assistance.
    Romaniaca
    L
    laydeeboo93164544689
    Participating Frequently
    May 18, 2007
    i think its home
    A
    Anonymous
    May 17, 2007
    Hi laydeeboo93164544689 ,

    Is this XP PRO or HOME, or Vista?
    L
    laydeeboo93164544689
    Participating Frequently
    May 17, 2007
    im having the same problem where I went into regedit and right clicked on HKEY_CLASSES_ROOT. Under permission entries there is nothing. It doesn't look at all like the example. and i dont know what to do
    A
    Anonymous
    May 17, 2007
    Hi suegoob,

    I believe you resolve this issue on your own using Microsoft SubInACL?
    A
    Anonymous
    May 17, 2007
    Darren is awesome! If you have the problem I did, the microsoft tool will fix it for XP ----- but you have to make sure you add in Everyone for Full Permissions.
    A
    Anonymous
    May 16, 2007
    Hi gingergin,

    I sent you an email, please respond. I look forward to helping you resolve this issue.

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