Skip to main content
S
s83982c
Participant
April 25, 2007
Answered

Flash Player Downloading, but can't see content.

  • April 25, 2007
  • 121 replies
  • 41181 views
I have been trying to install Flash Player for three days now. I have gone through every support step that was listed and still I can't see any content. Started with the install, didn't work; next came the unistall and reinstall didn't work. Upgraded browser, didn't work. Checked IE settings, didn't work. Checked Admin access, didn't work. Look in registry (as per adobe support instructions), nothing wrong. I also have Norton Internet Utilities and I went into the firewall settings and allowed all active x and flash content, still nothing.

Please, please, please, help!
    This topic has been closed for replies.
    Correct answer s83982c
    SubInACL worked great, but you need to follow through with all the steps Darren gives you to make sure that you are not running the fix without having the conditions. Kudos to Adobe for taking the time to call from CA to PA and fixing a Microsoft problem! If more companies support pages were like this, there would be a lot more happy users. Listen to what Darren has to say, he knows what he is talking about. Well, again, thank you to Adobe and happy flash design!!!

    121 replies

    Show previous replies
    J
    johngfcare
    Participating Frequently
    July 21, 2008
    HI Darren McNally - Adobe. Can you post detail answer here.
    C
    chsajid11
    Participating Frequently
    July 21, 2008
    I have problem with the download. I have to install, but it was not installed. I go to the page to check if it is installed, it says it is but I still cannot view the video on 2 different websites.
    any help
    A
    adobegator
    Participating Frequently
    July 14, 2008
    i install macromedia flash mx, and it have flash player with it. if you have mx, intsall it, it will work good with this.
    I
    iHateGravity
    Participant
    July 7, 2008
    I never got around to opening a case as I found the solution in an earlier post of Darren's, however it was a trying time. Thank you for your indirect assistance.
    P
    plusltd
    Participant
    June 26, 2008
    Hi Darren - Still waiting for some help,
    I red all the post in this forum, but it seams that no one has a problem like I have.
    My flash player stops working everytime I restart my computer (but not on every web pages. Some pages shows the flash animation, some don't ). I have to uninstall and reinstall the flash player everytime I start my PC.
    I opend a case support ( The Case number is: 0180253107 ) but I don't receive any support at all.

    I would be very happy if anyone could help me

    Thanks !
    A
    Anonymous
    June 26, 2008
    quote:
    Originally posted by: plusltd
    Hi Darren - Still waiting for some help,
    I red all the post in this forum, but it seams that no one has a problem like I have.
    My flash player stops working everytime I restart my computer (but not on every web pages. Some pages shows the flash animation, some don't ). I have to uninstall and reinstall the flash player everytime I start my PC.
    I opend a case support ( The Case number is: 0180253107 ) but I don't receive any support at all.

    I would be very happy if anyone could help me

    Thanks !



    Hi plusltd, I took over your case, please respond via email.
    A
    Anonymous
    July 7, 2008
    Darren hi..I am having similar problems to all of those posted previously! I have raised a case no: 0180283980.

    Until a few weeks ago my flash player was working fine but then 2 things happened 1) I picked up a virus which I deleted but also used a registry cleaner 'ATF Cleaner' & 2) I was prompted to upgrade my flash player.

    Since then I can not install the flash player & therefore view any flash content.

    I have tried all of the recommended fixes and now seem to be going round in circles ;-( Ahhh please can you help.

    Best Regards
    Glen
    J
    Jinger28
    Participant
    June 24, 2008
    Darren,

    Would you please add the really simple fix (Enable Flash Add On from Tools) to your list of things to try to get Flash working? I've been trying for 3 weeks and was about ready to go to the Registry. That is scarey because basically I'm a novice.

    I'm thrilled it's finally working. I had tried all of your other suggestions and nothing worked until I came across an obscure thank you (to you) for this simple fix on the RSS. What a relief!

    Jinger
    A
    Anonymous
    June 25, 2008
    Yes, I will make sure this solution is included.

    “For Windows Internet Explorer please check to be sure that the Shockwave Flash Object under Tools, Manage Add-ons is enabled.”
    A
    Anonymous
    June 24, 2008
    Darren solved my case today.

    Case number #0180251524

    He helped me out with my problem of not being able to get Flash to play in Internet Explorer. The problem ended up being a very simple thing to fix. The add-on for Flash was disabled and Darren enabled it for me. It was under Internet Options/Programs, then manage
    add-ons. He enabled Flash and it worked.

    Darren was a huge help, Thanks Darren

    Andrew
    J
    Jinger28
    Participant
    June 24, 2008
    Terrific --I followed your simple fix using Tools/InternetOptions/Programs/Manage AddOns
    and it worked. I've been trying for two weeks! No where was this suggested.
    Please ask Darren (Adobe Senior Member) to add this to the list of things to try before going
    to the Registry.

    Thank you for taking the time to write about this easy fix for Flash.
    A
    Anonymous444
    Participant
    June 23, 2008
    Hi Darren-

    Can't seem to find the place to send you a private message. My case # is 0180259726. I'm having much the same issue as almost everyone else. I installed flash player 9,etc. (or thought I did) but I can't view video. Unistalled, defragmenting. Too scared to touch the registry and too unsure to do a disk cleanup.

    I would like to give you my email & phone but I can't figure out how to do that.

    PLEASE PLEASE HELP!

    A
    Anonymous
    June 23, 2008
    quote:
    Originally posted by: trezzuur
    Hi Darren-

    Can't seem to find the place to send you a private message. My case # is 0180259726. I'm having much the same issue as almost everyone else. I installed flash player 9,etc. (or thought I did) but I can't view video. Unistalled, defragmenting. Too scared to touch the registry and too unsure to do a disk cleanup.

    I would like to give you my email & phone but I can't figure out how to do that.

    PLEASE PLEASE HELP!


    Hi trezzuur,

    Flash Player is working now. I'm not positive what the conflict was, but it's working. If the issue returns, please reopen the case. Thanks for taking the time to work with me.

    A
    Anonymous
    June 19, 2008
    I've successfully downloaded the Adobe Flash Player, but it still doesn't show the videos.
    A
    Anonymous
    June 18, 2008
    Hi Darren,

    Case number is 0180251524

    thank you for your help
    A
    Anonymous
    June 18, 2008
    quote:
    Originally posted by: andrew11p
    Hi Darren,

    Case number is 0180251524

    thank you for your help


    Your welcome Andrew11p,

    I’ll pick up your case. After we resolve the issue we can post the solution back on this forum thread.


    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices