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davec1071371
Participating Frequently
May 24, 2017
Answered

Flash refuses to install - can Netbeans affect this..?

  • May 24, 2017
  • 2 replies
  • 1150 views

Have you searched for an answer? what using 'cannot install flash',

are ya kidding!   240,000 results and so far none of them like this!

Im exhausted and been without flash for weeks!

I didn't really have an issue till those idiots over at Mozilla screwed around with Firefox's add-ons and stopped a load from working.

After all sorts of different efforts from within Firefox to re-enable Flash I finally tried uninstalling it.

Then I found I couldn't re-install it at all! It downloads then rejects it when it tries to install, no codes just
'Flash could not install because of an error.! Do you want to start over?'

The only thing I can think may have contributed to this was, I think I didn't close my Netbeans work! but I've never had to previously so maybe they have done something or having Netbeans open maybe? I dont know Im just stuck, it will not re-install at all!

Windows 7 64bt (up to date)

53.0.3 (32-bit)

flash latest

Netbeans 8.2

Any help would be appreciated after the MONUMENTAL EFFORT REQUIRED SIMPLY TO OPEN AN ACCOUNT

    This topic has been closed for replies.
    Correct answer _maria_

    ok

    So I managed to get as far as Step 5 - it wouldn't allow me to paste a copy of the FlashIntal64.log to the desktop - it stated I needed Administrators permissions even though I have admin access with the user account I was using, no matter I activated my secret admin account and logged in. It still stated I needed Administrators access............starting to sound like the problem I have had since purchasing this laptop, namely the installing application not having correct permissions to write files in the place its trying to install them.

    Exactly the same issue I was having with my University DVD.

    Still I think I got 50% of the required info so If this is useful its at the end of this post..

    >>>>>>>>>>>>>>>>>>>>>>>>>> UPDATE <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<,,

    When I uploaded the FlashInstall32.log file, I though I might as well try the 64 log direct from the system folder and I think it did it, it looked like it went through the correct process so try these files, the index to what is what is

    FlashInstall32.log = FlashInstall32.log

    FlashInstall.log = FlashInstall64.log

    Shared Files - Acrobat.com


    Hi davec1071371

    Please do the following:

    1. Download the current uninstaller
    2. Download offline Flash Player installer posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page, in the 'Still having problems' section
    3. Close all browser windows, and any other application that may use Flash Player (e.g. instant messaging clients, etc)
    4. Run the uninstaller downloaded in step 1
    5. Restart Windows. 
    6. Delete all remaining files (except for the FlashInstall.log file) and folders located in the following directories.  (tip: copy and paste these paths into the path bar in an Explorer window)
      • C:\Windows\system32\Macromed\Flash
        • do not delete FlashInstall.log file
      • C:\Windows\SysWOW64\Macromed\Flash (if you are using a 64-bit system)
        • do not delete FlashInstall.log file
      • %appdata%\Adobe\Flash Player
      • %appdata%\Macromedia\Flash Player
    7. Verify that the files “FlashPlayerCPLApp.cpl”, "FlashPlayerApp.exe", and "FlashPlayerInstaller.exe" in C:\Windows\system32\ (for 32-bit systems) or C:\Windows\SysWOW64\ (if you are using a 64-bit system) have been deleted.
    8. At this point, Flash Player should be fully removed from your system.
    9. Restart your computer
      • Be sure applications that may use Flash Player and browsers are closed during the installation
    10. Install Flash Player using the installer downloaded in step 2.
    11. Upload new FlashInstall.log files (from C:\Windows\system32\Macromed\Flash AND C:\Windows\SysWOW64\Macromed\Flash)
    12. Post link to new log files in your reply

    Thank you.

    --

    Maria

    2 replies

    jeromiec83223024
    Community Manager
    jeromiec83223024Community Manager
    Community Manager
    May 24, 2017

    Are you by any chance, trying to install Flash Player from inside Firefox through their plug-in manager?

    If so, you might have better results downloading it from Adobe.

    https://get.adobe.com/flashplayer/

    D
    davec1071371Author
    Participating Frequently
    May 25, 2017

    I tried so many angles with this, but there is a reason I asked regarding Netbeans.

    See if I think hard about the actual events then maybe it will help, see I was programming at the time and the error if I remember correctly changed.

    Ok this is how I think it went,

    I was programming java using Netbeans and at that time writing some code for contacting a server - all was going well. Then I get a notice about needing to update Firefox. This I permit and re-boot Firefox. All this with Netbeans open. Then I notice Flash aint working, ok so nothing new there update Firefox, flash update usually follows only this time when I ran the upddate it said it couldn't connect to the server! I tried a few things to try to quickly remedy the situation and gave up as I was only really interested in a video while I coded.

    When I returned to the Coding I had a few connection problems with the code, I hadn't quite built all the error coding in so I was perplexed and restarted the lot.

    This solved the Netbeans issue so I ignored everything till a few days later,

    When I tried to install flash this time the error had changed, now it was downloading but couldn't install. I then read somewhere Firefox had disabled a whole load of plugins for security reasons and I went off down a Rabbit hole of instructions.......till I realised this has nothing to do with Firefox! If I cannot install on its own then this issue has now changed!

    I have tried everything - I cannot un-install as its already uninstalled. I downloaded the uninstall utility just in case, no good, Ive reset my connection, tried a new IP, re-booted till Im sick of it! installed Shockwave no difference and repeated the above as the hidden System Administrator with no luck! -- now Im stuck!

    Phil

    jeromiec83223024
    Community Manager
    jeromiec83223024Community Manager
    Community Manager
    May 25, 2017

    If I had to guess, it's going to be something wonky with the filesystem.  It doesn't have anything to do with Netbeans.

    I'd start by making sure the filesystem is sane.

    Also, if you don't have working backups, filesystem corruption is a good early indicator of impending disk failure.  Before you give the disk a good workout (particularly if it's a traditional mechanical drive), you might want to back up any of your critical files.  There are lots of cheap and free options these days for both on-site and online storage.

    Check your hard disk for errors - Windows 7:

    https://support.microsoft.com/en-us/kb/2641432

    If you found and repaired errors, that's a decent sign.  At that point try the uninstaller.

    If that doesn't work, and reboot and try again.  This ensures that any process that might have the Flash plug-in in-use has exited.  Once it comes back up, immediately run the uninstaller again.

    If the uninstaller still doesn't work, please post the installation logs.  It might provide some clues, but again, I bet it comes down to Windows not being able to read/write/delete some file(s) from the filesystem.

    Directions are covered in the installation troubleshooting guide below:

    https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html

    D
    davec1071371Author
    Participating Frequently
    May 24, 2017

    Windows 7 64bt (up to date)

    Firefox 53.0.3 (32-bit)

    flash latest

    No ability to edit a post after posting? Is it 1998?

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    May 24, 2017

    Hi,

    I'm sorry you're having difficulty posting/editing your post.  Posts are indeed editable.  To edit the main post click on the 'Edit' link to the right of the post, in the Actions menu:

    To edit follow-up posts click on the Actions menu below the post and then Edit:

    I'm not familiar with the 'Flash could not install because of an error.! Do you want to start over?' error. The FlashInstall.log file should provide more details. Please do the following:

    1. Launch Windows Explorer
    2. Go to C:\Windows\System32\Macromed\Flash
    3. Make a copy of the FlashInstall.log file and rename the copy to FlashInstall32.log
    4. Go to C:\Windows\SysWOW64\Macromed\Flash
    5. Make a copy of the FlashInstall.log file and rename the copy to FlashIntal64.log
    6. Upload FlashInstall32.log and FlashInstall64.log to cloud.acrobat.com/send using the instructions at How to share a document
    7. Post the link to the uploaded files in your reply

    What is the name of the install file you are using?  Due to various supported languages and platforms we have numerous install log files.  The file name will tell me exactly which one you're using.

    Also, a screenshot of the error dialog would be great.  See How do I attach a screenshot?

    Thank you.

    --

    Maria

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