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H
ho2cultcha
Participant
October 23, 2007
Question

javascript error - 'Hello, you either have JavaScript turned off or an old version of Adobe's Flash Player...

  • October 23, 2007
  • 52 replies
  • 9243 views
i have tried every single solution suggested by youtube, adobe, and whoever else has suggestions, and nothing works. in fact the problem continues to worsen. now i can't watch any youtube whatsoever. i get the javascript error everytime. i need to watch many of these videos for my work, and i CAN'T! can anyone help solve this issue before i'm homeless or commit suicide?
    This topic has been closed for replies.

    52 replies

    T
    TJX21
    Known Participant
    October 27, 2007
    Everything works now people, nothin to see here move along.
    B
    Brandon_Smith
    Participating Frequently
    November 6, 2007
    No true... Only YouTube works for me now in firefox... Myspace, NBC and every other site that uses the flash player to show videos does NOT work. How would I go about fixing it? I downloaded some little thing a while ago and they worked, but then a few days later they all stopped again, and then a few days later youtube started working again and still does, but no others. This is where I am stuck at.
    F
    Freddy-MVP
    Participating Frequently
    October 26, 2007
    Good news !!! , I have fixed my problem by installing SubInACL and running reset.cmd. I followed the instructions in this doc:

    http://kb.adobe.com/selfservice/viewContent.do?externalId=fb1634cb&sliceId=1

    It looks like, in my case, it was a permission issue.

    Don't forget to create a backup of your registry (EXPORT) if you are going to try this solution, in case something bad happens. I still don't know if my pc will be working fine if I reboot, but at least my Flash Player is working again :)



    F
    Freddy-MVP
    Participating Frequently
    October 26, 2007
    yep. tried that and that part was fixed, I was able to "install" again, but still nothing plays.
    T
    TJX21
    Known Participant
    October 26, 2007
    Well I still stand by my comment that everything is alright, youtube should work fine now even if you have norton turned on with ad blocking.
    M
    Magic Frizbees
    Participant
    October 26, 2007
    Agreed - the Youtube issue with ad blocking has been resolved for us as well.

    Others may well have lingering issues not related to Youtube's snafu.
    T
    Tom_ca
    Participating Frequently
    October 26, 2007
    I am still experiencing the problem. I cannot install flash player now either. I was told to delete my version of flash player. Iv'e enabled JAVA, I click install now and it just goes back to the main screen. Nothing happens.
    Frustrating to say the least.
    B
    BobSachemano
    Participant
    October 26, 2007
    my problem was resolved by going into norton and disabling the ad on deal. works now thanks for the help
    F
    Freddy-MVP
    Participating Frequently
    October 26, 2007
    Ok, I was able to fix my lastest problem, the one that didn't allow me to install it saying "I didn't have the most current version".
    To fix that, I put uninstall_flash_player.exe in C:\ and run it from CMD.

    Now I'm back to my original problem. Windows says Flash Player is installed but none of the websites works (ie: MLB.COM, YOUTUBE, etc).

    Any idea?
    T
    TJX21
    Known Participant
    October 26, 2007
    Well folks it's all better now, at least for me and IE 7. Just popped into YOUTUBE (after getting an customer satisfaction questionare email), played a video and everything works fine without me having to turn off my Norton. So thanks to everyone who sent emails to youtube! We did it man! We finally made it baby! We won! WE helped FIX the system. Have yourselves a drink!
    G
    Geneva_Anais
    Participating Frequently
    October 26, 2007
    i've been trying to get this thing to work for a little over a month now. i could sort of watch things on youtube but only if it was on someones page. i never understood why but whatever. so the other day i got a friend of mine that's good with computers (allegedly) to come and fix this for me...he couldn't do it.(my computer is alot faster though) so when he left i started playing with the computer (which i was told not to do =) ) and i went to TOOL-->INTERNET OPTIONS-->SECURITY-->CUSTOM LEVEL (this if for IE7) and a little ways down there is an option that says something like display video and animation on a website that doesn't have a media player or something like that. i'm not sure about the exact wording but i enabled that and went back to youtube and it worked.

    i know that the suggestions on here only seem to work for a surprisingly small amount of ppl but i wanted to share this anyway.
    J
    jessicarn2
    Participating Frequently
    October 25, 2007
    Youtube is working fine for me now. I didn't do anything, just waited it out.
    T
    TJX21
    Known Participant
    October 25, 2007
    Interesting, they took off the announcement regarding the error from the main youtube help page.
    M
    Magic Frizbees
    Participant
    October 25, 2007
    quote:
    Originally posted by: TJX21
    Interesting, they took off the announcement regarding the error from the main youtube help page.

    That notice has been popping in and out on their help page all day - I keep thinking maybe they fixed it, only to find that, no, it still isn't working properly (in other words, the way it did for that last few years). I'm sure you've noticed that there is more than one blog note from "Alex" at Youtube - and that they are "still working on resolving the issue". When the notice is not showing, their standard troubleshooting steps don't even allude to the acknowledged fact that nothing is actually wrong on the user's end.

    Inevitably, people with other Flash/Javascript issues are getting caught up in the crossfire - here and on many other forums (Yahoo Answers is filled with discussions on this issue).

    In the meantime, permitting the HTML string "width=" at youtube.com does work around the issue nicely for us. We're running Norton Internet Security 2007's Ad Blocker - which was inexplicably stripped out of the NIS 2008 add-on pack.
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