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April 11, 2013
Answered

Mac installation says Safari is open, but it is not.

  • April 11, 2013
  • 30 replies
  • 253905 views

MPBr

OSX 10.8.3

Adobe Flash Player Version 11.7.700.169

Tried to install newest version of flash player when prompted.

Flash installer says that Safari is open and it can not continue, so I check my tasks and Safari is not open. I open safari and then close it with CMD+Q to ensure all instances are closed. This does not work.

Restart my computer to ensure that safari isn't open. Attempt installation again with fresh restart. Flash installer says that Safari is open and it can not continue.

Can not install newest version of Flash, nor can I locate information pertaining to this issue.

Any help is appreciated (assuming that it's not a problem with the latest installer which will be remedied shortly).

Thanks

This topic has been closed for replies.
Correct answer JamesInsource

A common mistake (especially among people who have newly switched to Mac from Windows) is the misperception that closing the Safari window closes the app... it doesn't. As long as it's still "lit" in the dock, it's open.

That's why the "clean install" instructions include a hard reboot. To kill all running apps and processes.


@Mike M - Agreed!

Note: Before using my method above, Safari was completely shut down and was not "lit".  Users should definitely check to ensure Safari is completely closed, before taking further measures.

30 replies

Participant
September 10, 2016

Wow, so much knowledge flowing in this thread   I appreciate all the information.  Thank you!

I thought I'd share my experience with "safari is open"...I tried the activity log in utilities, and forced quit anything that said safari on it (because I don't use safari)...still got the same message "safari is open".  I quit any and all applications I had opened, except for Skype, and still got the same message, so...I quit Skype...and there it was..."successful download"   I'm not too tech savy, but I was just happy to have it successfully download.  I'm sharing my amateur experience only because it worked for me.

Participant
January 13, 2016

i tried most of the above but still had acrobat reader open

i simply closed that and it went past 28% and completed, even though safari was closed and had no plug ins running...

bizzarre

Participant
February 1, 2015

1. Click apple icon in top left corner of screen.

2. Select Force Quit

3. Close Safari

Participant
December 26, 2014

I have found a solution, when it says you need to close safari, all you do is press and hold the safari icon at the bottom and then press quit, this gets rid of anything to do with safari thats open and lets you install it.

flashtivo
Participant
December 26, 2014

That did not solve it for me.  I had to also kill WebkitPluginAgent via Activity Monitor.

lodesur
Participant
December 16, 2014

Solution to be able to continue installing Flash Player (Safari seems not to be closed, but actually is):

-  Go to menu to force programs by clicking:     "Command + Option + Escape" - buttons

-  Go to 'Finder' > 'mark' it > and click:                "Force Stop"-button      * [right-under]

-  "Finder' will restart and you wil be able to continue with the installing

Good Luck!

* since I have a Dutch version of OSX 10.10.1 I am not sure of the name of the button, but just click on in..

December 15, 2014

I don't mean to chuckle , So I'm at my mothers and she hands me her new mac book (note Ive never messed with mac) i always had windows . She says look Im heading out to work can you "get this frigging adobe flash shit to play my videos I have to leave for work" I look in mystery like "your asking the wrong person for that. SO i take to google , run a search and first thing pops up while typing in "installing adobe flash player says safari is open but its not" so Im reading and reading and reading.......................and reading and nothing . I mean everything that everyone was saying was happening now mind you my installer was at 97% because soon as it said retry I'de just smash that retry,retry,retry and I got to 97% so as I am reading I see someone say I tried ctrl+q so I close out safari and hold control and tap that Q and Bam safari pops up and says successful download , now just to make sure Im like "that did it?" i open youtube.com type in my peeps PVP thats "prankvsprank" to see if they have any new videos and wahla flash player works perfect.  "I don't care who you are that was funny" thanks everyone even y'all from start all the way from April 2013. hahaha

November 11, 2014

Dear all,

I have found a fix in relation to the above issue.

After exiting Safari, click on Safari from the main task bar and select "Quite Safari".

This worked for me, hope it helps you too.

AShamolli

inakees
Participant
October 29, 2014

Found in an Apple forum that pressing the Command key (the one with the pretzel logo) + Q closes the safari program; tested it and was able to install Adobe in my Mac. Hope it works for other users.

October 28, 2014

I was having the same problem on my MacBook, tried several times and finally it worked after I held my mouse down over Safari so options would pop up (show all windows, new window, options, hide and quit. I clicked quit and the download completed. Hope this can help anyone.

peter cook
Participant
September 17, 2014

why does everyone complicate everything?  just right click on safari and click quit