Inspiring

Question

Player Dwnld Wont Work: for IE7 Road Runner

Forum|Forum|18 years ago
October 29, 2007
62 replies
7191 views

Hi,
i've been having the download problem for a while now and nothing seems to work. This is what I did: first of all I have Vista and RoadRunner IE7 on my comp and its my home page, as soon as i click on IE a popup shows up saying that it needs permission to continue the "Internet Explorer Add-On Installer", then i click continue and nothing happens for a few seconds and the sign appears again, over and over.

After reading some of the forums I tried everything I saw:
1) tried uninstalling (uninstall worked) and installing the new one...when on the adobe download page for Flash Player...nothing happens, i dont get a pop up or anything...it just shows the page
2) i tried cleaning the registry files using the "Subinacl" and "reset-minimal"...the same things happens when i try to log on IE and download the new Flash Player
3) RoadRunner can only operate with the new version of Flash Player, so i just tried typing in "www.rr.com" in the address bar and a page different than the home page of RR pops up...it has a button to download the new version, which just relocates to the adobe page referred in step 1 and the same thing happens...not able to install

I dont know what else i have missed from the forums...i thought i did everything everyone has said to do

someone please help me
thanks,
alex

This topic has been closed for replies.

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T

TrilinearJet

Participant

did you tried using different browsers?

A

Anonymous

try closing all browsers before uninstalling.

hope this helps.

A

Anonymous

These online forums are for user-to-user discussions of Adobe products, and are not an official customer support channel for Adobe. If you require direct assistance, or prefer to contact Adobe support staff directly, please contact Adobe support.

http://www.adobe.com/support/contact/

A

AlexISconfusedAuthor

Inspiring

private message one of the adobe team members and ask them to help you...they will take control of your desktop and fix the problem themselves

hope this helps,
alex

A

Anonymous

quote:

Originally posted by: AlexISconfused
private message one of the adobe team members and ask them to help you...they will take control of your desktop and fix the problem themselves

hope this helps,
alex

The customers issue was resolved on 10/29/07…

F

fergy_traff

Participant

I have tried all off the registry bits and still nothing i did system restore before when i had this problem and it worked again but the error has happend again :S and i cannot restore because i have very important files now on my laptop that cannot be lost. im so disapointed that abode carnt fix this problem i have proberbly spent around 4 hours trying and trying.

A

AlexISconfusedAuthor

Inspiring

All you have to do is restore your system to the date that you started to experience this issue or even later and all is well!!!

A

AlexISconfusedAuthor

Inspiring

ya it said it installed and was completed but yet websites are still not recognizing it...they are still lacking the features that are normally there

A

AlexISconfusedAuthor

Inspiring

Just to let all the readers know, my situation as described in the first post of this topic is unique. The situation is that my computer and websites will not recognize the flash player; it will install but it wont recognize it. Darren, of Adobe said this has happened in four other cases and he and other developers and technicians are currently working on a way to fix it. He will keep me and others posted on this topic, so stay in touch.

hope this helps,
alex

A

Anonymous

Alex,

I have been having the same problems with Roadrunner and other pages that require Flash. I have experienced this with two seperate laptops from different manufacturers. OS is XP Pro and IE7. It can be very frustrating. The standalone player download sometimes works. I can't begin to tell you how many times I have uninstalled Flashplayer. The problems definitely started when I downloaded 9. I have had limited success with removing 9 and installing 8, though some pages require 9 to work. The pages that require 9 give you no other alternative but to use Flash. I will be watching this post closely.

A

Anonymous

You just told me in a private message that after following these steps you successfully installed the stand alone Flash Player. Did I misread you here?

A

AlexISconfusedAuthor

Inspiring

i did that and nothing different happens

A

Anonymous

Hi Alex,

If you are getting this error “the player you are trying to install is not the most current version” you most likely installed the beta version of Flash Player.

The Flash Player has a security model in place that prevents the downgrade of Flash Player.

To resolve this issue so that you can revert to Flash Player 9.0.47.0 please follow these instructions:

Due to security features in the Adobe Flash Player ActiveX Control, you must first remove all existing installations of Flash Player from your Windows system before installing prerelease versions of the Flash Player ActiveX Control:

1. Download the Uninstaller
[ http://www.adobe.com/go/tn_14157 ]
2. Open the Windows Command Prompt ( Run > cmd ).
3. Navigate to the directory where the uninstaller was downloaded.
4. Run "uninstall_flash_player.exe /clean."

Another way that you can resolve this is to open the system registry.

1. Select Start and choose Run
2. Type in ‘regedit’
3. Navigate to

HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia\FlashPlayer\SafeVersions

Delete the entry for 9.0 on the right panel of the system registry

Install Flash Player.

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