Skip to main content
Lilybiri
Lilybiri
Legend
December 31, 2015
Answered

Recent Flash player kills Captivate output

  • December 31, 2015
  • 3 replies
  • 1094 views

This is not a nice Christmas present. I am pretty busy on the Captivate forum and today we get a lot of complaints. The last version of Flash Player (20.0.0.267) prevents all published Captivate courses with output to SWF from playing. Same happens to output created with competitors. Maybe Adobe doesn't care about the competitors, but at least the in-house eLearning authoring software, Adobe Captivate, should be tested. It is not the first time this happened with a new Flash Player, and we are used to roundtripping work flows being broken whenever a new version of Photoshop or Audition is released.  All course developers have to warn now users not to update the Flash player, have no idea how many learners are now yelling at this moment that their courses don't work anymore.

Please, Adobe user support is already considered to be very bad! How can we explain to Captivate users that Adobe cannot avoid such a situation? I am out of inspiration to find an acceptable explanation. That is the reason why I am posting this question.

    This topic has been closed for replies.
    Correct answer Kratika Agarwal

    Hi,

    Please see below link for the latest updates on this issue:

    Re: Flash Player 20.0.0.267 - ActiveX Embedding Issue

    Thanks

    3 replies

    H
    healthedsamurai
    Known Participant
    January 3, 2016

    This solution does not work for Windows 10 running  Captivate 9.  Published exe output only shows a white screen..  I want to tell Adobe that I am dead in the water without exe output, and that they should suspend my subscription fee until the problem is fixed!  Please advise to whom we may complain to get action.

    K
    Kratika Agarwal
    Participating Frequently
    January 30, 2016

    Hi,

    Please update your windows 10. the issue is fixed in latest FP 20.0.0.286.

    Thanks

    Carm01
    Carm01
    Legend
    January 1, 2016

    IF you need to roll back you can check out my guide, its a little lengthy as I made it so noob users should be able to understand about the different trypes of flash player, etc.., but if you are savvy you can skim through it to get the relevant information. there is really only two steps if you don't count downloading and unpacking the zip from adobe

    Guide to rolling back to an old flash player version (20.0.0.228)

    Best regards

    K
    Kratika AgarwalCorrect answer
    Participating Frequently
    January 2, 2016

    Hi,

    Please see below link for the latest updates on this issue:

    Re: Flash Player 20.0.0.267 - ActiveX Embedding Issue

    Thanks

    chris.campbell
    chris.campbell
    Legend
    December 31, 2015

    Hi Lilybiri,

    Sorry for the unintended issues to Captivate.  Can you please try the test build that I've posted in the thread below and let us know if it helps?

    Flash Player 20.0.0.267 - ActiveX Embedding Issue

    Thanks,
    Chris

    Lilybiri
    LilybiriAuthor
    Legend
    December 31, 2015

    Thanks for the quick response. I'm at New Year's dinner, but will try it out ASAP. I also posted a link to that thread on the Captivate forum.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices