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Participating Frequently
March 23, 2010
Question

Cannot launch FB release.

  • March 23, 2010
  • 13 replies
  • 15523 views

hi,

I installed the Flash Builder release (standalone for Windows) in my desktop. But I failed to launch it. I caught some messages in log file. Can anyone give me some suggestion? Thanks.

!SESSION 2010-03-23 17:05:00.747 -----------------------------------------------
eclipse.buildId=unknown
java.version=1.6.0_16
java.vendor=Sun Microsystems Inc.
BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
Command-line arguments:  -os win32 -ws win32 -arch x86

!ENTRY org.eclipse.equinox.ds 4 0 2010-03-23 17:05:01.184
!MESSAGE
!STACK 0
org.osgi.framework.BundleException: The bundle could not be resolved. Reason: Missing Constraint: Import-Package: org.eclipse.equinox.internal.util.event; version="1.0.0"
    at org.eclipse.osgi.framework.internal.core.AbstractBundle.getResolverError(AbstractBundle.java:1313)
    at org.eclipse.osgi.framework.internal.core.AbstractBundle.getResolutionFailureException(AbstractBundle.java:1297)
    at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:309)
    at org.eclipse.osgi.framework.internal.core.AbstractBundle.resume(AbstractBundle.java:370)
    at org.eclipse.osgi.framework.internal.core.Framework.resumeBundle(Framework.java:1068)
    at org.eclipse.osgi.framework.internal.core.StartLevelManager.resumeBundles(StartLevelManager.java:557)
    at org.eclipse.osgi.framework.internal.core.StartLevelManager.incFWSL(StartLevelManager.java:464)
    at org.eclipse.osgi.framework.internal.core.StartLevelManager.doSetStartLevel(StartLevelManager.java:248)
    at org.eclipse.osgi.framework.internal.core.StartLevelManager.dispatchEvent(StartLevelManager.java:445)
    at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:227)
    at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:337)

    This topic has been closed for replies.

    13 replies

    Participant
    April 16, 2010

    Thank you, Ian and others!  I have lost over 12 hours trying to figure this out!  I thought it was a configuration

    problem on my system.  Renaming the updatenotifications.dll file did the trick!

    This is a great example of helping and sharing others!

    Now...  On to learning Flex! 

    Tim

    Ling_s
    Participant
    April 6, 2010

    hi.,

       try to uninstall your previous version. download new flex builder 4 standardlone windows then extract that file  and then install..

    With Regards.,

    LinFlex-

    Participating Frequently
    April 1, 2010

    FYI

    AppName: flashbuilder.exe     AppVer: 0.0.0.0     ModName: updaternotifications.dll
    ModVer: 1.0.0.64     Offset: 0006a8dc

    Participating Frequently
    April 1, 2010

    Alex,

    Is that from a message indicating what caused the crash on your system, or just the installed versions of those files?

    Participating Frequently
    April 1, 2010

    hi, Chris

    I am not clear what you mean. I got this message from the Windows prompt. Please take a look the screenshot.

    March 31, 2010

    My logs are telling me the package below is missing.  Can it be retrieved somewhere and dropped into the installation folder somewhere?

    org.eclipse.equinox.internal.util.event;

    Keith H.

    Participating Frequently
    March 29, 2010

    Is there any solution?

    L.N.

    March 29, 2010

    Folks at Adobe,

    The time it is taking to even post any sort of solution here is very discouraging.  Can you guys please make this a priority?  My guess is, the folks on this post are not the only ones with issues.  More than likely, no one else has bothered to address it.  Hence, possible lost customers.

    Keith

    Participating Frequently
    March 27, 2010

    Hello and sorry for my poor english.

    I think I’ve the same problem as PoBrosEng and AlexMa91900.

    I ‘ve installed the Flash Builder release (french standalone version) with administrators rights.

    When I launch FB4, I get this message approximately translated from french:

    “Adobe Application Manager is required to launch your trial version. Adobe Application Manager is required to solve the problem. It is missing or damaged. Donwload a new copy of Adobe Application Manager from adobe.com/fr or reinstall this product.”

    And when I click “Ok”, nothing else…

    Nothing on Google about "Adobe Application Manager "...

    No Visual Studio on my machine.

    I’ve got exactly the same result on a virtual machine with a clean Windows XP Pro SP3 with all windows updates and without antivirus and firewall.

    And if I try to uninstall it, I get an error.

    My configuration :

    Windows XP Pro SP3

    Intel Core Duo CPU E8200 @ 2.66GHz

    2 Go RAM

    Java build 1.6.0_17-b04

    Here is the log:

    !SESSION 2010-03-27 15:50:23.234 -----------------------------------------------

    eclipse.buildId=unknown

    java.version=1.6.0_16

    java.vendor=Sun Microsystems Inc.

    BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=fr_FR

    Command-line arguments:  -os win32 -ws win32 -arch x86

    !ENTRY org.eclipse.equinox.ds 4 0 2010-03-27 15:50:23.765

    !MESSAGE

    !STACK 0

    org.osgi.framework.BundleException: The bundle could not be resolved. Reason: Missing Constraint: Import-Package: org.eclipse.equinox.internal.util.event; version="1.0.0"

                at org.eclipse.osgi.framework.internal.core.AbstractBundle.getResolverError(AbstractBundle.java:1313)

                at org.eclipse.osgi.framework.internal.core.AbstractBundle.getResolutionFailureException(AbstractBundle.java:1297)

                at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:309)

                at org.eclipse.osgi.framework.internal.core.AbstractBundle.resume(AbstractBundle.java:370)

                at org.eclipse.osgi.framework.internal.core.Framework.resumeBundle(Framework.java:1068)

                at org.eclipse.osgi.framework.internal.core.StartLevelManager.resumeBundles(StartLevelManager.java:557)

                at org.eclipse.osgi.framework.internal.core.StartLevelManager.incFWSL(StartLevelManager.java:464)

                at org.eclipse.osgi.framework.internal.core.StartLevelManager.doSetStartLevel(StartLevelManager.java:248)

                at org.eclipse.osgi.framework.internal.core.StartLevelManager.dispatchEvent(StartLevelManager.java:445)

                at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:227)

                at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:337)

    !ENTRY org.eclipse.osgi 2 1 2010-03-27 15:50:34.703

    !MESSAGE NLS unused message: provider_invalid_general in: org.eclipse.core.internal.runtime.messages

    !ENTRY org.eclipse.osgi 2 1 2010-03-27 15:50:34.703

    !MESSAGE NLS unused message: provider_invalid in: org.eclipse.core.internal.runtime.messages

    !ENTRY org.eclipse.osgi 2 1 2010-03-27 15:50:34.703

    !MESSAGE NLS unused message: product_notFound in: org.eclipse.core.internal.runtime.messages

    !ENTRY org.eclipse.osgi 2 1 2010-03-27 15:50:36.578

    !MESSAGE NLS unused message: url_couldNotResolve in: org.eclipse.core.internal.utils.messages

    And here is the amt3.log :

    2010-03-27 15:50:39 [2312]  AMT: START SESSION, library version 3.0.0.64,3.0

    2010-03-27 15:50:39 [2312]  AMT: Initializing C:\Program Files\Adobe\Adobe Flash Builder 4\

    2010-03-27 15:50:39 [2312]  AMT: Adobe License Manager version 3.2 (build 64.0) RELEASE

    2010-03-27 15:50:39 [2312]  AMT: Failed to disable Virtualization SetTokenInformation Failed

    2010-03-27 15:50:39 [2312]  ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\adobe_caps.dll

    2010-03-27 15:50:39 [2312]  ServiceLoader: Found library C:\Program Files\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\adobe_caps.dll

    2010-03-27 15:50:39 [2312]  PCD thread: PCD thread started

    2010-03-27 15:50:39 [2312]  PCDService: PCD Service in threaded mode

    2010-03-27 15:50:39 [2312]  performance: AMTPreObtainProductLicense took 169.511719 ms

    2010-03-27 15:50:39 [2312]  ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\Adobe_OOBE_Launcher.dll

    2010-03-27 15:50:39 [2312]  ServiceLoader: Found library C:\Program Files\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\Adobe_OOBE_Launcher.dll

    2010-03-27 15:50:39 [2312]  AMT: App Product Locale [0] = fr_FR

    2010-03-27 15:50:39 [2312]  AMT: App Product Locale [1] = en_US

    2010-03-27 15:50:39 [2312]  AMT: App Product Locale [2] = ja_JP

    2010-03-27 15:50:39 [2312]  AMT: App Product Locale [3] = de_DE

    2010-03-27 15:50:39 [2312]  AMT: App Product Locale [4] = fr_FR

    2010-03-27 15:50:39 [2312]  AMT: App Product Locale [5] = zh_CN

    2010-03-27 15:50:39 [2312]  AMT: App Product Locale [6] = ru_RU

    2010-03-27 15:50:39 [2312]  AMT: App Product Locale [7] = ko_KR

    2010-03-27 15:50:39 [2312]  AMT: App Product Locale [8] = en_GB

    2010-03-27 15:50:39 [2312]  AMT: App Product Locale [9] = ar_AE

    2010-03-27 15:50:39 [2312]  AMT: App Product Locale [10] = da_DK

    2010-03-27 15:50:39 [2312]  AMT: App Product Locale [11] = el_GR

    2010-03-27 15:50:39 [2312]  AMT: App Product Locale [12] = fi_FI

    2010-03-27 15:50:39 [2312]  AMT: App Product Locale [13] = he_IL

    2010-03-27 15:50:39 [2312]  AMT: App Product Locale [14] = nb_NO

    2010-03-27 15:50:39 [2312]  AMT: App Product Locale [15] = ro_RO

    2010-03-27 15:50:39 [2312]  AMT: App Product Locale [16] = zh_TW

    2010-03-27 15:50:39 [2312]  AMT: App Product Locale [17] = fr_CA

    2010-03-27 15:50:39 [2312]  AMT: App Product Locale [18] = es_ES

    2010-03-27 15:50:39 [2312]  AMT: App Product Locale [19] = es_MX

    2010-03-27 15:50:39 [2312]  AMT: App Product Locale [20] = it_IT

    2010-03-27 15:50:39 [2312]  AMT: App Product Locale [21] = pt_BR

    2010-03-27 15:50:39 [2312]  AMT: App Product Locale [22] = nl_NL

    2010-03-27 15:50:39 [2312]  AMT: App Product Locale [23] = sv_SE

    2010-03-27 15:50:39 [2312]  AMT: App Product Locale [24] = cs_CZ

    2010-03-27 15:50:39 [2312]  AMT: App Product Locale [25] = pl_PL

    2010-03-27 15:50:39 [2312]  AMT: App Product Locale [26] = tr_TR

    2010-03-27 15:50:39 [2312]  AMT: App Product Locale [27] = hu_HU

    2010-03-27 15:50:39 [2312]  AMT: App Product Locale [28] = uk_UA

    2010-03-27 15:50:39 [2312]  config: Loading configuration for C:\Program Files\Adobe\Adobe Flash Builder 4\AMT\application.xml

    2010-03-27 15:50:39 [2312]  config: Found payload code {177E1CA1-14CC-4398-AB15-A5746EFE8F22}

    2010-03-27 15:50:39 [2312]  PCDService: found driver code {177E1CA1-14CC-4398-AB15-A5746EFE8F22}

    2010-03-27 15:50:39 [2312]  config: config: Host app was installed, using installed license configuration.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [FLMap] in hive [FlashBuilder-CS5-Win-GM{|}ALL] in cache.

    2010-03-27 15:50:39 [2312]  config: Setting current license to the driver at startup because no mapping was found.

    2010-03-27 15:50:39 [2312]  config: Setting current license to FlashBuilder-CS5-Win-GM [ALL]

    2010-03-27 15:50:39 [2312]  config: payload code: {177E1CA1-14CC-4398-AB15-A5746EFE8F22}

    2010-03-27 15:50:39 [2312]  config: driver payload code: {177E1CA1-14CC-4398-AB15-A5746EFE8F22}

    2010-03-27 15:50:39 [2312]  config: driver licensing code: FlashBuilder-CS5-Win-GM

    2010-03-27 15:50:39 [2312]  config: current licensing code: FlashBuilder-CS5-Win-GM

    2010-03-27 15:50:39 [2312]  config: current locale code: ALL

    2010-03-27 15:50:39 [2312]  config: Done loading configuration

    2010-03-27 15:50:39 [2312]  AMT: Locale from PCD [0] = fr_FR

    2010-03-27 15:50:39 [2312]  AMT: Reordered Installed App Product Locale [0] = fr_FR

    2010-03-27 15:50:39 [2312]  config: Setting insalled locales

    2010-03-27 15:50:39 [2312]  config: Changing locale to "fr_FR" because old locale "" is not in the new list of installed languages

    2010-03-27 15:50:39 [2312]  ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\asneu.dll

    2010-03-27 15:50:39 [2312]  ServiceLoader: Found library C:\Program Files\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\asneu.dll

    2010-03-27 15:50:39 [2312]  AMT: config: Finding license info for payload: {177E1CA1-14CC-4398-AB15-A5746EFE8F22}

    2010-03-27 15:50:39 [2312]  AMT: config: PayloadCode: {177E1CA1-14CC-4398-AB15-A5746EFE8F22}

    2010-03-27 15:50:39 [2312]  AMT: config: Driver PayloadCode: {177E1CA1-14CC-4398-AB15-A5746EFE8F22}

    2010-03-27 15:50:39 [2312]  AMT: config: Installed LicensingCode: FlashBuilder-CS5-Win-GM

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [FlashBuilder-CS5-Win-GM] in master.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [EULA] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [Registration] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [Registration] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [Updates] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [Updates] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [SuiteFeatureCount] in hive [FlashBuilder-CS5-Win-GM] in master.

    2010-03-27 15:50:39 [2312]  AMT: Application can be serialized (sif file found).

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [FLMap] in hive [FlashBuilder-CS5-Win-GM{|}fr_FR] in cache.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [SN] in hive [FlashBuilder-CS5-Win-GM{|}ALL] in cache.

    2010-03-27 15:50:39 [2312]  config: No ALL licensed serial number found in FlashBuilder-CS5-Win-GM

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [ExpirationDate] in hive [FlashBuilder-CS5-Win-GM] in master.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [LineCV 6] in hive [FlashBuilder-CS5-Win-GM{|}ALL] in cache.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [LineCV 7] in hive [FlashBuilder-CS5-Win-GM{|}ALL] in cache.

    2010-03-27 15:50:39 [2312]  AMT: First launch (serial [95230700665031915420]).

    2010-03-27 15:50:39 [2312]  AMT: Application state initialized.  Obtaining Product License.

    2010-03-27 15:50:39 [2312]  AMT: Obtaining client features from cache.

    2010-03-27 15:50:39 [2312]  AMT: Obtaining client product info from cache.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [ExpirationDate] in hive [FlashBuilder-CS5-Win-GM] in master.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [ExpirationDate] in hive [FlashBuilder-CS5-Win-GM] in master.

    2010-03-27 15:50:39 [2312]  AMT: Forcing first launch workflow because product is not licensed from previous launch.

    2010-03-27 15:50:39 [2312]  AMT: AMT: Obtaining Product License.

    2010-03-27 15:50:39 [2312]  AMT: Launch Workflow not yet done in foreground in this session.

    2010-03-27 15:50:39 [2312]  AMT: Starting First Launch Workflow

    2010-03-27 15:50:39 [2312]  AMT: Running in PROV_APP

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [EULADelay] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [EULADelay] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [MediaTag] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.

    2010-03-27 15:50:39 [2312]  config: No media tag found for payload {177E1CA1-14CC-4398-AB15-A5746EFE8F22}

    2010-03-27 15:50:39 [2312]  config: Using default media policy RET

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [EULA_PHASE] in hive [FlashBuilder-CS5-Win-GM] in cache.

    2010-03-27 15:50:39 [2312]  uiswitch: User accepted EULA at install time.

    2010-03-27 15:50:39 [2312]  AMT: Starting ALM workflow.

    2010-03-27 15:50:39 [2312]  AMT: Initializing ALM for serialized activation.

    2010-03-27 15:50:39 [2312]  ALMService: Initializing as licensed app

    2010-03-27 15:50:39 [2312]  ALM: _info_: Start ALM 3.2 Release (build 3.2.64.0)

    2010-03-27 15:50:39 [2312]  SLCoreService: Starting up SLCore 1.0 Release (build 1.0.13.199023).

    2010-03-27 15:50:39 [2312] SLCoreService: Service construction took 0.0 ms and succeed.

    2010-03-27 15:50:39 [2312]  ALM: _info_: LEID passed FlashBuilder-CS5-Win-GM is used to configure SLCore = 0

    2010-03-27 15:50:39 [2312]  ALM: _info_: Host app is Licensable App

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [FlashBuilder-CS5-Win-GM{|}2] in hive [SSC-CS5-LE-Dominance] in master.

    2010-03-27 15:50:39 [2312]  ALM: _info_: Found LEID FlashBuilder-CS5-Win-GM with AMT Path C:\Program Files\Adobe\Adobe Flash Builder 4\AMT

    2010-03-27 15:50:39 [2312]  ALM: _info_: Found LEID WebSuitePremium-CS5-Win-GM with AMT Path C:\Program Files\Fichiers communs\Adobe\ssc\WebSuitePremium-CS5-Win-GM

    2010-03-27 15:50:39 [2312]  ALM: _info_: Found LEID MasterCollection-CS5-Win-GM with AMT Path C:\Program Files\Fichiers communs\Adobe\ssc\MasterCollection-CS5-Win-GM

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [MediaTag] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.

    2010-03-27 15:50:39 [2312]  config: No media tag found for payload {177E1CA1-14CC-4398-AB15-A5746EFE8F22}

    2010-03-27 15:50:39 [2312]  config: Using default media policy RET

    2010-03-27 15:50:39 [2312]  ALM: _info_: MediaTagPolicy is RET

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [NTL_WO_SN] in hive [FlashBuilder-CS5-Win-GM] in master.

    2010-03-27 15:50:39 [2312]  ALM: _info_: Canonical LEID is FlashBuilder-CS5-Win-GM

    2010-03-27 15:50:39 [2312]  ALM: _info_: Driver LEID is FlashBuilder-CS5-Win-GM

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [952307006650319154206597] in hive [RejectedSNDomain_CS5] in cache.

    2010-03-27 15:50:39 [2312]  SLCoreService: Reading product config

    2010-03-27 15:50:39 [2312]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL

    2010-03-27 15:50:39 [2312]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed

    2010-03-27 15:50:39 [2312]  ALM: _time_: (func: ALM_Initialize, duration: 0.093 sec)

    2010-03-27 15:50:39 [2312]  AMT: Performing ALM silent license verification.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [EncryptedSerial] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in cache.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [Serial] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in cache.

    2010-03-27 15:50:39 [2312]  config: No pre-serial number found in {177E1CA1-14CC-4398-AB15-A5746EFE8F22}

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [PSN] in hive [FlashBuilder-CS5-Win-GM{|}fr_FR] in cache.

    2010-03-27 15:50:39 [2312]  config: No fr_FR provisional serial number found in FlashBuilder-CS5-Win-GM

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [PSN] in hive [FlashBuilder-CS5-Win-GM{|}ALL] in cache.

    2010-03-27 15:50:39 [2312]  config: No ALL provisional serial number found in FlashBuilder-CS5-Win-GM

    2010-03-27 15:50:39 [2312]  ALM: _info_: Validate license at Pre-Chrome time

    2010-03-27 15:50:39 [2312]  ALM: _info_: Searching license for locale fr_FR ...

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [FLMap] in hive [FlashBuilder-CS5-Win-GM{|}fr_FR] in cache.

    2010-03-27 15:50:39 [2312]  ALM: _info_: Found no existing serialization

    2010-03-27 15:50:39 [2312]  ALM: _info_: Searching serial number for all possible LEIDs ...

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [SN] in hive [FlashBuilder-CS5-Win-GM{|}fr_FR] in cache.

    2010-03-27 15:50:39 [2312]  config: No fr_FR licensed serial number found in FlashBuilder-CS5-Win-GM

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [SN] in hive [FlashBuilder-CS5-Win-GM{|}ALL] in cache.

    2010-03-27 15:50:39 [2312]  config: No ALL licensed serial number found in FlashBuilder-CS5-Win-GM

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [SN] in hive [WebSuitePremium-CS5-Win-GM{|}fr_FR] in cache.

    2010-03-27 15:50:39 [2312]  config: No fr_FR licensed serial number found in WebSuitePremium-CS5-Win-GM

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [SN] in hive [WebSuitePremium-CS5-Win-GM{|}ALL] in cache.

    2010-03-27 15:50:39 [2312]  config: No ALL licensed serial number found in WebSuitePremium-CS5-Win-GM

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [SN] in hive [MasterCollection-CS5-Win-GM{|}fr_FR] in cache.

    2010-03-27 15:50:39 [2312]  config: No fr_FR licensed serial number found in MasterCollection-CS5-Win-GM

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [SN] in hive [MasterCollection-CS5-Win-GM{|}ALL] in cache.

    2010-03-27 15:50:39 [2312]  config: No ALL licensed serial number found in MasterCollection-CS5-Win-GM

    2010-03-27 15:50:39 [2312]  ALM: _info_: Found no serial number

    2010-03-27 15:50:39 [2312]  ALM: _info_: Checking for Suites' SNs before updating to trial SN

    2010-03-27 15:50:39 [2312]  ALM: _info_: This is the most preferred locale, check trial license

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [FLMap] in hive [FlashBuilder-CS5-Win-GM{|}fr_FR] in cache.

    2010-03-27 15:50:39 [2312]  ALM: _info_: Set trial license mapping from FlashBuilder-CS5-Win-GM to FlashBuilder-CS5-Win-GM

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [952307006650319154206597] in hive [RejectedSNDomain_CS5] in cache.

    2010-03-27 15:50:39 [2312]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL

    2010-03-27 15:50:39 [2312]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [CacheStatus] in hive [FlashBuilder-CS5-Win-GM{|}ALL] in cache.

    2010-03-27 15:50:39 [2312]  SLCoreService: Syncing to license store...

    2010-03-27 15:50:39 [2312]  SLCoreService: Found client mkey.

    2010-03-27 15:50:39 [2312]  SLCoreService: Loading license references...

    2010-03-27 15:50:39 [2312]  SLCoreService: Found 0 license file(s)

    2010-03-27 15:50:39 [2312]  SLCoreService: License store synchronization took 177.4 ms and succeed.

    2010-03-27 15:50:39 [2312]  SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.

    2010-03-27 15:50:39 [2312]  ALM: _info_: Trial hasn't started, stop the search

    2010-03-27 15:50:39 [2312]  config: Setting current license to FlashBuilder-CS5-Win-GM [ALL]

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [LoadTrial] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [LoadTrial] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [CacheStatus] in hive [FlashBuilder-CS5-Win-GM{|}ALL] in cache.

    2010-03-27 15:50:39 [2312]  ALM: _info_: Performing Block Check

    2010-03-27 15:50:39 [2312]  SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [Subscription] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [Subscription] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [ACT_NOINTERNET] in hive [FlashBuilder-CS5-Win-GM] in cache.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [SERVICE_ONLINE] in hive [FlashBuilder-CS5-Win-GM] in cache.

    2010-03-27 15:50:39 [2312]  SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.

    2010-03-27 15:50:39 [2312]  ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.188 sec)

    2010-03-27 15:50:39 [2312]  ALM: _info_: ALM_License_SilentValidate return license status: Invalid

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [SN] in hive [FlashBuilder-CS5-Win-GM{|}ALL] in cache.

    2010-03-27 15:50:39 [2312]  config: No ALL licensed serial number found in FlashBuilder-CS5-Win-GM

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [ExpirationDate] in hive [FlashBuilder-CS5-Win-GM] in master.

    2010-03-27 15:50:39 [2312]  AMT: License check shows product is unlicensed.

    2010-03-27 15:50:39 [2312]  AMT: Product is not activated.  Starting ALM launch-time product licensing UI.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [ExpirationDate] in hive [FlashBuilder-CS5-Win-GM] in master.

    2010-03-27 15:50:39 [2312]  SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [PDApp_WF] in hive [FlashBuilder-CS5-Win-GM] in cache.

    2010-03-27 15:50:39 [2312]  SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.

    2010-03-27 15:50:39 [2312]  ALM: _info_: Entered ALM_NeedANAG

    2010-03-27 15:50:39 [2312]  ALM: _info_: Exiting ALM_NeedANAG

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [ReLaunchMode] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [ReLaunchMode] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [EULAFolderName] in hive [FlashBuilder-CS5-Win-GM] in master.

    2010-03-27 15:50:39 [2312]  EULA: EULAFolderName key not found for license, using default name "Legal"

    2010-03-27 15:50:39 [2312]  EULA: EULA folder found relative to folder containing licensing AMT folder.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [EULAFolderName] in hive [FlashBuilder-CS5-Win-GM] in master.

    2010-03-27 15:50:39 [2312]  EULA: EULAFolderName key not found for app, using default name "Legal"

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [NTL_WO_SN] in hive [FlashBuilder-CS5-Win-GM] in master.

    2010-03-27 15:50:39 [2312]  PCDService: No value for key [STORE_URL] in hive [FlashBuilder-CS5-Win-GM] in master.

    2010-03-27 15:50:40 [2312]  PCDService: No value for key [ADOBEID] in hive [952307006650319154206597] in cache.

    2010-03-27 15:50:40 [2312]  AMT: Running in PROV_APP

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value WorkFlowType [First_Launch]

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value ShowEULA [false]

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value TrialGrace [60]

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value TrialLeft [-1]

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value BuyURL [http://www.adobe.com/go/buy?productID=424&release=4.0&platform=2&locale=fr_FR]

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value LaunchMode [prechrome]

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value AdobeIDCreated [false]

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value AppLaunchPath

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value AppAMTBkGndFilePath

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value AppAMTLogoFilePath

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value AppAMTLicenseAFAQFilePath

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value AppAMTConnectionFAQFilePath

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value AdobeCode [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}]

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value DriverAdobeCode [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}]

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value AppName [Adobe Flash Builder 4]

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value AppRunningLEID [FlashBuilder-CS5-Win-GM]

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value AppDriverLEID [FlashBuilder-CS5-Win-GM]

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value AppRunningLocale [fr_FR]

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value AppListOfLocales [fr_FR]

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value AppProcessID []

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value AppPath

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value AppAMTPath

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value AppDriverAMTPath

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value AppHostAppType [ALM_HostAppType_LicensedProduct]

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value AppEULAFolderPath

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value TrialExpired [0]

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value AppSerialNumber [952307006650319154206597]

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value NoTrial [0]

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value UpgradeCheckRequired [0]

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value BonusLaunchCode []

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value HasSAASBit [0]

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value ForcedActivation [0]

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value ExtendedProfileRegURL [http://www.adobe.com/go/adobemembership_fr?productID=424&release=4.0&platform=2&locale=fr_FR&source=PCSTHX]

    2010-03-27 15:50:40 [2312]  uiswitch: Key Value ClaimSource [nag_trial]

    2010-03-27 15:50:40 [2312]  uiswitch: First_Launch

    Hope that helps to find a solution.

    L.N.

    Participating Frequently
    March 26, 2010

    Having the same issue.

    Downloaded the standalone windows version. It all appears to install fine, however on launching FlashBuilder.exe it fails with "an unhandled win32 exception in FlashBuilder.exe"

    Running on Win XP SP3 32 bit with 4Gb RAM.

    PC has never had any beta version installed.

    PC does have licenced FB 3 installed.

    Entry in .log (under .metadata) as follows

    !SESSION 2010-03-26 09:59:18.346 -----------------------------------------------
    eclipse.buildId=unknown
    java.version=1.6.0_16
    java.vendor=Sun Microsystems Inc.
    BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
    Command-line arguments:  -os win32 -ws win32 -arch x86

    !ENTRY org.eclipse.equinox.ds 4 0 2010-03-26 09:59:19.455
    !MESSAGE
    !STACK 0
    org.osgi.framework.BundleException: The bundle could not be resolved. Reason: Missing Constraint: Import-Package: org.eclipse.equinox.internal.util.event; version="1.0.0"
        at org.eclipse.osgi.framework.internal.core.AbstractBundle.getResolverError(AbstractBundle.java:1313)
        at org.eclipse.osgi.framework.internal.core.AbstractBundle.getResolutionFailureException(AbstractBundle.java:1297)
        at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:309)
        at org.eclipse.osgi.framework.internal.core.AbstractBundle.resume(AbstractBundle.java:370)
        at org.eclipse.osgi.framework.internal.core.Framework.resumeBundle(Framework.java:1068)
        at org.eclipse.osgi.framework.internal.core.StartLevelManager.resumeBundles(StartLevelManager.java:557)
        at org.eclipse.osgi.framework.internal.core.StartLevelManager.incFWSL(StartLevelManager.java:464)
        at org.eclipse.osgi.framework.internal.core.StartLevelManager.doSetStartLevel(StartLevelManager.java:248)
        at org.eclipse.osgi.framework.internal.core.StartLevelManager.dispatchEvent(StartLevelManager.java:445)
        at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:227)
        at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:337)

    Message was edited by: Ian MacIntyre Added info about FB 3 installed on PC

    Participating Frequently
    March 26, 2010

    Hi Ian,

    Same question as to Keith above,

    Are you having an configuration error message and an unhandled exception or just an unhandled exception?

    March 26, 2010

    Just an unhandled exception error.


    Known Participant
    March 25, 2010

    You may already have twigged this but  i also may have put in an incorrect password first attempt. after which the repitition of the license agreement

    occurred

    March 25, 2010

    I am having the same problem as stated in this thread.

    I downloaded the trial version, ran the install, and then started up the application.  It then asked me whether to enter a serial number or select trial.  I selected trial and then it ask me to enter my Adobe account information. I did this correctly (so I thought) and it told me my info was incorrect and to try again later.  I then reopen FlashBuilder and receive a JIT  Visual Studio runtime error stating there is an unhandled exception in FlashBuilder.exe.

    When I check my log file located inC:\Documents and Settings\USRID\Adobe Flash Builder 4\.metadata

    I see the following over and over again.

    !SESSION 2010-03-25 12:10:45.413 -----------------------------------------------
    eclipse.buildId=unknown
    java.version=1.6.0_16
    java.vendor=Sun Microsystems Inc.
    BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
    Command-line arguments:  -os win32 -ws win32 -arch x86

    !ENTRY org.eclipse.equinox.ds 4 0 2010-03-25 12:10:46.945
    !MESSAGE
    !STACK 0
    org.osgi.framework.BundleException: The bundle could not be resolved. Reason: Missing Constraint: Import-Package: org.eclipse.equinox.internal.util.event; version="1.0.0"
        at org.eclipse.osgi.framework.internal.core.AbstractBundle.getResolverError(AbstractBundle.java:1313)
        at org.eclipse.osgi.framework.internal.core.AbstractBundle.getResolutionFailureException(AbstractBundle.java:1297)
        at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:309)
        at org.eclipse.osgi.framework.internal.core.AbstractBundle.resume(AbstractBundle.java:370)
        at org.eclipse.osgi.framework.internal.core.Framework.resumeBundle(Framework.java:1068)
        at org.eclipse.osgi.framework.internal.core.StartLevelManager.resumeBundles(StartLevelManager.java:557)
        at org.eclipse.osgi.framework.internal.core.StartLevelManager.incFWSL(StartLevelManager.java:464)
        at org.eclipse.osgi.framework.internal.core.StartLevelManager.doSetStartLevel(StartLevelManager.java:248)
        at org.eclipse.osgi.framework.internal.core.StartLevelManager.dispatchEvent(StartLevelManager.java:445)
        at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:227)
        at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:337)

    I have tried uninstalling and reinstalling the application with no luck.

    Specs: Win XP Pro sp2

    Can someone from Adobe take some time to address this?

    Jason San Jose
    Adobe Employee
    Adobe Employee
    March 25, 2010

    We are actively looking into this. Please watch this bug https://bugs.adobe.com/jira/browse/FB-26383 for future updates.

    Jason San Jose

    Software Engineer, Flash Builder

    Participating Frequently
    March 25, 2010

    hi, there are so many messages in that log file. I can post some of them.


    2010-03-23 17:05:04 [872]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
    2010-03-23 17:05:04 [872]  config: Setting current license to FlashBuilder-CS5-Win-GM [ALL]
    2010-03-23 17:05:04 [872]  SLCoreService: Syncing to license store...
    2010-03-23 17:05:04 [872]  SLCoreService: Found client mkey.
    2010-03-23 17:05:04 [872]  SLCoreService: Loading license references...
    2010-03-23 17:05:04 [872]  SLCoreService: Found 1 license file(s)
    2010-03-23 17:05:04 [872]  SLCoreService: Parsing license file [3254477.lic] succeed.
    2010-03-23 17:05:04 [872]  SLCoreService: License store synchronization took 86.3 ms and succeed.
    2010-03-23 17:05:04 [872]  SLCoreService: Query license: type = 1, duration = 60 days, remaining = 59 day(s) 83957 seconds.
    2010-03-23 17:05:04 [872]  SLCoreService: Feature ALM_FlashBuilderPremCS5GM_4.0 is enabled.
    2010-03-23 17:05:04 [872]  SLCoreService: Feature FlashBuilder_4.0 is enabled.
    2010-03-23 17:05:04 [872]  SLCoreService: Feature FlashBuilder_Base_4.0 is enabled.
    2010-03-23 17:05:04 [872]  SLCoreService: Feature FlashBuilder_Prem_4.0 is enabled.
    2010-03-23 17:05:04 [872]  ALM: _info_: Performing Block Check

    2010-03-23 17:05:04 [872]  SLCoreService: Query license: type = 1, duration = 60 days, remaining = 59 day(s) 83957 seconds.
    2010-03-23 17:05:04 [872]  PCDService: No value for key [Subscription] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
    2010-03-23 17:05:04 [872]  PCDService: No value for key [Subscription] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
    2010-03-23 17:05:04 [872]  PCDService: No value for key [ACT_NOINTERNET] in hive [FlashBuilder-CS5-Win-GM] in cache.
    2010-03-23 17:05:04 [872]  PCDService: No value for key [SERVICE_ONLINE] in hive [FlashBuilder-CS5-Win-GM] in cache.
    2010-03-23 17:05:04 [872]  SLCoreService: Query license: type = 1, duration = 60 days, remaining = 59 day(s) 83957 seconds.
    2010-03-23 17:05:04 [872]  ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.094 sec)
    2010-03-23 17:05:04 [872]  ALM: _info_: ALM_License_SilentValidate return license status: Valid Not Activated
    2010-03-23 17:05:04 [872]  PCDService: No value for key [SN] in hive [FlashBuilder-CS5-Win-GM{|}ALL] in cache.
    2010-03-23 17:05:04 [872]  config: No ALL licensed serial number found in FlashBuilder-CS5-Win-GM
    2010-03-23 17:05:04 [872]  AMT: License check shows product is still in trial.
    2010-03-23 17:05:04 [872]  AMT: Prevalidation finds app not activated.  Requiring foreground validate.
    2010-03-23 17:05:04 [872]  AMT: Calling AUM API to create scheduler entry to be used by updater.
    2010-03-23 17:05:04 [872]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
    2010-03-23 17:05:04 [872]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
    2010-03-23 17:05:04 [872]  PCDService: No value for key [Updates] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
    2010-03-23 17:05:04 [872]  PCDService: No value for key [Updates] in hive [{177E1CA1-14CC-4398-AB15-A5746EFE8F22}] in master.
    2010-03-23 17:05:04 [872]  AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
    2010-03-23 17:05:04 [872]  ServiceLoader: looking for library D:\Program Files\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\updaternotifications.dll
    2010-03-23 17:05:04 [872]  ServiceLoader: Found library D:\Program Files\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\updaternotifications.dll
    2010-03-23 17:05:04 [872]  AUMService: IsUpdaterEnabled call
    2010-03-23 17:05:04 [872]  AUMService: IsUpdaterEnabled call succeeded
    2010-03-23 17:05:04 [872]  AUMService: Get LEID xml call