2017 dowload problem

Question

My company bought 6 or 7 licenses for Frame 2017 to upgrade out version 11 and 12s. The first license was downloaded to a laptop running Windows 7.

When I opened the program, the screen didn't fully resolve:

But it looks fine when an existing file is opened (double-clicked). The second installation was on a desktop running Windows 10; same problem.

Has anyone reported this issue?

Any suggestions for a fix?

Jeff_Coatsworth · Answer

Make sure you install all the patches that have come out since the initial release of FM2017. You may think you've got the latest & greatest because you just downloaded it, but that would be wrong

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