Skip to main content
VCurran
Participating Frequently
Jun 14, 2018 4:58 PM UTC
Question

2017 dowload problem

My company bought 6 or 7 licenses for Frame 2017 to upgrade out version 11 and 12s. The first license was downloaded to a laptop running Windows 7.

When I opened the program, the screen didn't fully resolve:

But it looks fine when an existing file is opened (double-clicked). The second installation was on a desktop running Windows 10; same problem.

Has anyone reported this issue?

Any suggestions for a fix?

    This topic is closed to new replies. Start a new post to keep the conversation going.

    1 reply

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    Jun 14, 2018 5:16 PM UTC

    Make sure you install all the patches that have come out since the initial release of FM2017. You may think you've got the latest & greatest because you just downloaded it, but that would be wrong

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices