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J
Jack DeLand
Inspiring
September 24, 2011
Question

"A prerelease version of this product is already installed" TCS3.5 Upgrade

  • September 24, 2011
  • 1 reply
  • 10654 views

Windows 7 Ultimate, 12GB RAM, 750 MB free hard disk

I have a TCS 3 installation that I am trying to update to 3.5.  I can install 3 fine, but I get the message “A prerelease version of this product is already installed” when I try the update.

But I have uninstalled the pre-release version long ago.  I have tried uninstalling 3 and reinstalling from scratch before the update. I have tried accepting the 3.5 install as a trial to enter the serial number later, and tried entering the serial number as usual.  I have used Revo Uninstaller and edited the Registry by hand to remove any traces of the TCS 3 install, but I cannot find anything that looks like it was pre-release only.  The 3.5 serial number I have is valid according to Adobe Support.

This seems very familiar to me from the pre-release forum, but I don’t recall the details and can’t access it now.

This topic has been closed for replies.

1 reply

J
Jack DeLandAuthor
Inspiring
September 25, 2011

I have made inroads here, and can install all but Acrobat X Pro successfully. I'll post here once I get full resolution to this problem.

A
anarora
Inspiring
September 26, 2011

Hi Jack,

TCS 3.5 and TCS 3 can co-exist. You need not uninstall TCS 3 before installing TCS 3.5. Just make sure you do not have any previous build of TCS 3.5.

If problem persists, please share the following install logs:

  • <root drive>\Program Files\Common Files\Adobe\Installers\Adobe Technical Communication Suite 3.5 <timestamp>.log
  • %temp%\PDApp.log
  • %temp%\oobelib.log
  • %temp%\aul3.log

This can help us in identifying the issue.

Regards,

Anchal

J
Jack DeLandAuthor
Inspiring
September 26, 2011

Anchal,

I was able to get the TCS 3.5 suite installed by extracting the downoladed installer file once more - the error message said that cab1 was corrupt, and apparently it was.

Thanks for your reply.

Jack

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