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denjenza
Participant
Nov 9, 2018 4:51 PM UTC
Question

Acrobat Not Licensed with Technical Communication Suite?

Grr. Have Technical Communication Suite 2017. Supposedly comes with Acrobat DC. Worked fine at first, but after 30 days Acrobat says I need to buy. I enter my serial number for the Technical Communication Suite, but it's rejected. What's going on? Surely Adobe Technical Communication Suite comes with a professional-grade PDF editor.

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3 replies

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
Nov 9, 2018 5:06 PM UTC

It does - sounds like something went wrong when you installed it. Did you already have an existing install of TCS or other Acrobat products?

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denjenzaAuthor
Participant
Nov 9, 2018 7:06 PM UTC

Yes. Long history of TCS. Was issued a new laptop a month ago or so. Installed TCS then, and entered license key. Everything worked fine. After a month, Acrobat said my trial of Acrobat DC Pro had expired. (Didn't know I had any trials. Just wanted the Acrobat that comes in TCS.) Entered my serial number, but Adobe rejected it. So I ignored it for the moment. Then two days ago RoboHelp asked for my license key. Strange, but I entered it again, and it seemed to work fine. Then today RoboHelp wouldn't launch at all. No messages. Just wouldn't launch. So I uninstalled RoboHelp and Acrobat from TCS, downloaded RoboHelp, entered license, and it seems to work fine. But I can't figure out what to do about Acrobat. It wants me to subscribe for $15/month. But it should let me enter my TCS license.

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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
Nov 9, 2018 7:30 PM UTC

Contact the Support folks at tcssup@adobe.com

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