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Participant
October 25, 2014
Question

Activation limit reached on FM10 with new computer hardware, unable to contact Adobe to resolve.

Installed new motherboard in computer and now FM10 says it needs to reactivate but has reached its activation limit. Had this problem once before a couple years ago and there was a phone number to call at Adobe to resolve the issue. The new Adobe web support system won't even get to a contact-us page, it keeps recycling back to "select your product" page.  Need adobe phone number to get my copy of Framemaker 10 to reactivate.

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2 replies

Arnis Gubins
Inspiring
October 27, 2014

Chris,

FYI, contact info for tech support is on the main FM forum page. See: FrameMaker

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Ned Murphy
Legend
October 25, 2014

`ou are not likely to find any help over the weekend, and phobe support is primarily for their Cloud products these days though you can sometimes get lucky.

Phone

800-833-6687 (US daytime only 5AM-7PM PST, Monday-Friday).

Chat

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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