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Inspiring
August 9, 2011
Question

Adequate Documentation Support for CMS

  • August 9, 2011
  • 1 reply
  • 1605 views

I am appalled at the lack of documentation that Adobe has provided in FrameMaker 10 for CMS support. In general I'm disgusted that the documentation for FrameMaker in general has significantly declined. The version 7, 8, and 9 documentation was good. Now, it looks like the outsourced their documentation effort to Microsoft.

It's filled with fluff, has missing information, lack of detail, and is on the level of:

1. To drive a car.

2. Insert key in ignition.

3. Drive car.

Technically correct, but totally useless.

The CMS section has so little information on how to configure Sharepoint to integrate it with FrameMaker's CMS feature as to make it ludicruous. It provides no troubleshooting information, no setup beyond the intial connection dialogs.

I expect more for software that costs this much.

I expect competence.

Maybe outsourcing isn't so good.

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1 reply

MichaelKazlow
Legend
August 10, 2011

If you thought the documentation in versions 7, 8, and 9 were good you should have seen the documentation included in version 3.2. And it was all paper! I still have it somewhere ;-)

Inspiring
August 10, 2011

Oh, I did. I cut my teeth on FrameMaker version 3.2.