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katydid6080
Inspiring
June 2, 2015
Question

Adobe Acrobat Pro XI vs DC

  • June 2, 2015
  • 1 reply
  • 2561 views

I publish technical books for customers using Framemaker 12, converting the file to .PS, then distilling to .pdf. For books that are too large, I use the Aerialist Plug-In to split the chapters for faster web viewing. Recently, some customers have installed Acrobat DC and now cannot open the chapters of the split books (the "book" loads, but when they click on a bookmark/chapter, it does not allow them to view). Our customer service team is instructing those customers to reinstall Acrobat XI which has solved the problem, but it's unfortunate they have to do this.

Any ideas of a workaround for the DC users to successfully view my split books without having to re-install XI? Is there something else I can do in my process?

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    1 reply

    Arnis Gubins
    Arnis Gubins
    Inspiring
    June 2, 2015

    Have you tried setting the complete PDF for fast web views? This just serves the PDF one requested page at a time for display and is a lot quicker than having to download the entire file first.

    Also, with FM12, there really is no need to do the manual print to .ps and then distill route unless you have some very specific print production requirements.

    K
    katydid6080Author
    Inspiring
    June 2, 2015

    Yes, I have set the complete .pdf for fast web views, but still have this issue. I was using FM 7.2 until recently and had problems printing direct to .pdf...however, just tried it with 12 and it works beautifully. Thanks for reminding me of this option.

    Arnis Gubins
    Arnis Gubins
    Inspiring
    June 2, 2015

    Is the issue still using the split files or that the complete single fast web view PDF doesn't actually serve up the pages one at a time or something else...? It might be an issue with the Aerialist plug-in and Acrobat DC. You should check in the Acrobat forum and with Debenu on compatibility.

    Using the SaveAsPDF in FM12 is the recommended route.

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