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defaultxhawfx4ep50f
Known Participant
September 19, 2024
Answered

Adobe FrameMaker 11 reinstallation error message - serial number revoked. Product can't be licensed

  • September 19, 2024
  • 2 replies
  • 1423 views

A co-worker had the Adobe FrameMaker 11 version 11.0.0.380 re-installed and is receiving the following message:

Any suggestions as to how to resolve this will be appreciated.

 

Thanks.

    This topic has been closed for replies.
    Correct answer Klaus Göbel

    There is a bug in FrameMaker11 installation.

    you have to install an additional patch (11.0.2).

     

    2 replies

    Klaus Göbel
    Klaus GöbelCorrect answer
    Legend
    September 19, 2024

    There is a bug in FrameMaker11 installation.

    you have to install an additional patch (11.0.2).

     

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      defaultxhawfx4ep50fAuthor
      Known Participant
      September 19, 2024

      Thanks

      Jeff_Coatsworth
      Community Expert
      Jeff_CoatsworthCommunity Expert
      Community Expert
      September 19, 2024

      That one is best dealt with by contacting the FM folk directly - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

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        defaultxhawfx4ep50fAuthor
        Known Participant
        September 19, 2024

        Thanks for the info

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