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vlad-horia_3932
Participant
January 10, 2025
Question

Adobe FrameMaker 2022 Silent Uninstall

  • January 10, 2025
  • 3 replies
  • 618 views

Hello, community,

I am attempting to uninstall Adobe FrameMaker 2022 silently but can't bypass the Delete User Preferences pop-up.

 

This is the lines have tried:
"C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Uninstaller.exe" --uninstall=1 --sapCode=FM --productVersion=17.0.4 --productPlatform=win64 --productAdobeCode={FM-17.0.4-64-ADBEADBEADBEADBEADBEADB} --isNonCCProduct=true --productName="Adobe FrameMaker" --mode=3 –silent=1

Set-up.exe --silent=1 --uninstall=1 --sapCode=FM --productPlatform=win64 --productAdobeCode={FM-15.0.5-64-ADBEADBEADBEADBEADBEADB} --deleteUserPreferences=true

 

Can anybody advise on what I am doing wrong? 

Many thanks!

    3 replies

    C
    Chris32955711m47c
    Participant
    January 14, 2025

    hey, having the same issue!. None of the command lines in the docs i was sent work!. The double dashes are only needed on the "--silent" the rest are singles (according to the docs!) but ive tried both double throughout AND as per docs and none of it works. I have even tried the uninstall command in the registry "uninstall" key. The command line in there doesnt permit the "silent" parameter and constantly prompts for user input. Thats no good for MECM deployments. Im a bit stuck. Did you ever get around this? If not im going to open a dialog with support who gave me the docs for the silent install. The Silent install works fine!. The uninstall appears to do something and gives exit code = 0 which is meant to be "Successful" but is not removing FM2022.

    frameexpert
    Community Expert
    frameexpertCommunity Expert
    Community Expert
    January 10, 2025

    Does your silent argument have two dashes in front of it? The rest of your arguments have two dashes but it looks like silent only has one.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    January 10, 2025

    Maybe - but it would probably be faster to contact the FM folks themself - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

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