Inspiring

Question

Adobe PDF Driver Keeps Being Removed

Forum|Forum|1 year ago
May 7, 2024
3 replies
734 views

Hi, Everyone:

I'm having a problem where the Adobe PDF driver keeps getting removed from my computer.

Three weeks ago, I went through manual steps to install and rename the driver. Yesterday, I saw that there is a patch available, so I installed that.

Same thing happened today...

Here are the steps to reproduce:

1. Open and use FrameMaker

2. Connect to my company VPN.

3. Lock and leave the computer.

4. Return.

When I return, I have a message that my selected fonts are not available, and I check to see that the Adobe PDF print driver is gone again.

I'm running FrameMaker 17.0.3.546 on Windows 11.

Is this an issue that I need to report and escalate to my IT department?

Thanks!

Cindy

This topic has been closed for replies.

R

Rom_Ba

Inspiring

That's true, we have the same issue. However it emerged after upgrading to Win11. No solution so far, except for reinstalling Acrobat.

C

Cynthia PaoAuthor

Inspiring

The patch on this page:

Adobe PDF printer missing after installing Acrobat

Jeff_Coatsworth

Community Expert

Ah, that sounds like something is going on in your environment - did you get any Acrobat Reader or Distiller updates since installing that Acrobat patch?

C

Cynthia PaoAuthor

Inspiring

Anything is possible, Jeff, with our IT folks.

I'll open a ticket with them.

Thanks!

Cindy

Jeff_Coatsworth

Community Expert

What patch are you refering to? The FM patch 4 one?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded