Skip to main content
A
Andy38108926n5yf
Known Participant
June 26, 2024
Answered

Adobe PDF Printer is never installed

  • June 26, 2024
  • 2 replies
  • 829 views

I'm on a FM 17 trial, and it seems the PDF Printer was never installed. Repairing installation/reinstalling doesn't fix the problem. 

 

FM is the only trial product I have installed, and I don't have any other purchased Adobe products.

 

1. I can't print the documents to PDF.

2. I can't print them to HTML5 either, mentioning something about JRE.

    Correct answer Winfried Reng

    Hi,

    Did you install FrameMaker without admin privileges? Then deinstall FrameMaker again and install it as admin.

    Otherwise an additional error message about JRE indicates that there is indeed something wrong.

    Here are several support contacts. If you cannot get someone on the phone, send an e-mail to tcssup@adobe.com. What I have heard, they are rather helpful.

    https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker

    Best regards, Winfried

    2 replies

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    June 27, 2024

    If reinstalling FM as an Admin doesn't fix it - you can try this solution - https://helpx.adobe.com/acrobat/kb/add-pdf-printer-manually.html 

      A
      Andy38108926n5yfAuthor
      Known Participant
      June 28, 2024

      I have just tried to install the free Acrobat Reader DC, but it still won't install the Adobe PDF Printer.

       

      Manual route also doesn't work, the document option isn't available.

       

      Acrobat Reader DC is installed in 'Program Files' instead of 'Program Files (x86)', so that option also isn't available.

      Jeff_Coatsworth
      Community Expert
      Jeff_CoatsworthCommunity Expert
      Community Expert
      June 28, 2024

      Installing Reader wouldn't do anything - if you had purchased it, installing Acrobat Distiller would have. But the answer was just to install FM as an admin because it contains Distiller already.

        W
        Community Expert
        Winfried RengCommunity ExpertCorrect answer
        Community Expert
        June 26, 2024

        Hi,

        Did you install FrameMaker without admin privileges? Then deinstall FrameMaker again and install it as admin.

        Otherwise an additional error message about JRE indicates that there is indeed something wrong.

        Here are several support contacts. If you cannot get someone on the phone, send an e-mail to tcssup@adobe.com. What I have heard, they are rather helpful.

        https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker

        Best regards, Winfried

          A
          Andy38108926n5yfAuthor
          Known Participant
          June 28, 2024

          Hi Winfried,

           

          thank you for the correct answer! The PDF Printer is installed properly, but the JRE problem still persists.

            A
            Andy38108926n5yfAuthor
            Known Participant
            June 28, 2024

            As for the JRE problem, simply install the latest version from java.com.

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices