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QuintinSeegers
QuintinSeegers
Legend
July 5, 2024
Question

Adobe PDF Printer not being installed

  • July 5, 2024
  • 2 replies
  • 825 views

FrameMaker 2022 

Window 11 Pro

 

I recently received a new work laptop running Windows 11.  After installing Adobe Creative Cloud, Acrobat Reader (the free version) and FrameMaker 2022 (and updating to 17.0.4) in that order, the Adobe PDF driver was not installed.  I have tried the solutions previously mentioned in this forum without success - uninstalling, reinstalling as Admin, - couldn't manually install the PDF printer because I don't have any of the Acrobat files/folders. 

 

I also tried emailing tcssup@adobe.com, but a read receipt notice that my email was deleted without  being read.

 

Any other suggestions I could try? Or is my only option moving forward using the Print option and printing to the Microsort PDF printer because I can't use the Publish or Save as PDF options?

    This topic has been closed for replies.

    2 replies

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    July 5, 2024

    Did you try https://helpx.adobe.com/acrobat/kb/add-pdf-printer-manually.html ?

    QuintinSeegers
    QuintinSeegersAuthor
    Legend
    July 7, 2024

    Hi @Jeff_Coatsworth , that was one of the suggestions from these forum that I did try.

    Bob_Niland
    Community Expert
    Bob_NilandCommunity Expert
    Community Expert
    July 5, 2024

    The full Acrobat Pro is part of 'Cloud.
    You might [re?]install Pro and see what happens.

    As it happens I have both Pro and Reader installed (Win10), and PDF generation in FM works.

    QuintinSeegers
    QuintinSeegersAuthor
    Legend
    July 5, 2024

    Hi @Bob_Niland ,

     

    I installed Acrobat via Creative Cloud and now noticed that it's showing it's a Trial (because I haven't purchased a license for it). Will see what happens when the 7-day trial runs out. (makes me miss the days of FrameMaker 7 that installed Distiller so you didn't have these kinds of issues)

    Bob_Niland
    Community Expert
    Bob_NilandCommunity Expert
    Community Expert
    July 5, 2024

    In addition to your license issue, also check the forum for vanishing-PDF-driver solutions, and consider doing installs for-all-users, if not as admin anyway.

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