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A
alexanderu49174931
Participant
January 22, 2020
Question

After docking or undocking the "Acrolinx" app, the text boxes no longer appear.

  • January 22, 2020
  • 1 reply
  • 461 views

When I perform a check in FrameMaker 2019 (OS: Windows 10 Pro) with the 'Acrolinx' app and then move the mouse over the elements (green rectangle,FM_start_visible.png), corresponding information is displayed (see FM_start_visible.png).

 


As soon as I remove or dock this app from the other Pods, the previously mentioned text boxes are no longer displayed (see . Only closing and restarting FrameMaker helps (FM_undocked_not_visible).

 

What must be done so that docking and undocking the app does not lead to this error behavior?

Thank you!

This topic has been closed for replies.

1 reply

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
January 22, 2020

You might want to check with Acrolinx support, as this is not an Adobe product. You could also try emailing the Technical Communications Suite support team: tcssup@adobe.com

H
hb_12345
Participant
January 30, 2020

Acrolinx Support has already looked into this issue:

The Acrolinx sidebar code does not react to docking/undocking, thus it shouldn't cause the tooltip not showing problem.

However, we have identified that there is a bug in IE 11 that Framemaker 2019 uses and it usually cause buggy behaviors such as these (https://github.com/highcharts/highcharts/issues/7950).

 

Conclusion:

The observed behavior is caused by a bug on the Microsoft IE 11 side that needs to be fixed by Microsoft.

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