Skip to main content
dauphinb
dauphinb
Inspiring
June 1, 2018
Question

Any tips on activating FrameMaker from within a corporate firewall?

  • June 1, 2018
  • 2 replies
  • 688 views

A colleague recently had a hard drive crash/replacement, which required a reinstall of her FM10 instance... and now she can't manage to get it activated. We've always needed our internal Help Desk's assistance to navigate through the company firewall/proxies, but this time even our Help Desk can't seem to make it work. It's freaking me out a bit, because we're about to upgrade the whole group to TCS2017, and soon we'll all have to worry about activation. I know there used to be an activate-by-phone option (back in ye olden days), but I don't think that's been available for years. Has anyone faced a similar situation? Are there any workarounds available from the Adobe side?

    This topic has been closed for replies.

    2 replies

    Bob_Niland
    Community Expert
    Bob_NilandCommunity Expert
    Community Expert
    June 1, 2018

    Because FM is used by people on secure air-gapped systems, Adobe has to have a process for activating without a network connection. Have your people call their people.

    dauphinb
    dauphinbAuthor
    Inspiring
    June 19, 2018

    "Have your people call their people" is almost certainly the right answer... but since "my people" are corporate-level outsourced IT vendors, making this happen has proven challenging! The answer I got from Adobe Customer Care is that there's a way to create an enterprise-deployable "package" that installs a preactivated version of the software... but so far, I've run into the same kinds of firewall issues getting to the tools for creating that package as we did with activation to begin with. No doubt this has to be done at a higher level by the IT folks, but I'm still working on getting the right people to do it for us.

    Matt-Tech Comm Tools
    Community Expert
    Matt-Tech Comm ToolsCommunity Expert
    Community Expert
    June 1, 2018

    You're looking at an Adobe support issue.

    Go back to the main Fm forum page and use one of these options to contact them.

    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices