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R
Rotospike
Participant
April 25, 2017
Answered

blacked out photos

  • April 25, 2017
  • 1 reply
  • 4133 views

when I open a doc the photos are mostly if not all blacked out?

    This topic has been closed for replies.
    Correct answer Stefan Gentz

    Does FM give you any warning messages when opening the FM file?

    Also, do the images open and look as expected in other photo applications like PhotoShop?

    The most common problem in such scenarios is an over-aggressive virus scanner. Try to deactivate it for a few minutes and check if the images read fine after reopening the FM file.

    Also, save as MIF and reopening helps sometimes.

    1 reply

    S
    Stefan Gentz
    Legend
    April 25, 2017

    Don't let us stand in the black dark … ;-)

    Providing a little bit more info will be helpful fir the community to help you: Version of FrameMaker, file format of your "photos", did it work before, are the photos embedded or referenced, …

    R
    RotospikeAuthor
    Participant
    April 25, 2017

    2015 framemaker, jpg, referenced, and it has worked fine for a couple of years.

    S
    Stefan GentzCorrect answer
    Legend
    April 25, 2017

    Does FM give you any warning messages when opening the FM file?

    Also, do the images open and look as expected in other photo applications like PhotoShop?

    The most common problem in such scenarios is an over-aggressive virus scanner. Try to deactivate it for a few minutes and check if the images read fine after reopening the FM file.

    Also, save as MIF and reopening helps sometimes.

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