Can not login in in order to license Framemaker 2019

Forum|Forum|1 year ago
November 18, 2024
2 replies
942 views

Hi there, I am the licensee but I'm locked out of my own product. I am presented with the sign-in screen, then it locks up. Stays stuck on "Loading". Any ideas please. Thanks!

This topic has been closed for replies.

Jeff_Coatsworth

Community Expert

You may be running into this situation - see https://helpx.adobe.com/tech-comm-suite/kb/deprecated-internet-explorer-10-with-ims.html

Z

Zaf26022044eqrgAuthor

Known Participant

I'll give that a try. It was running fine until it asked me to log in again. Thanks!

Jeff_Coatsworth

Community Expert

Did anything change in the environment? It needs to "phone home" every once in awhile & IT may have blocked the port it uses.

W

Winfried Reng

Community Expert

Hi,

For license issues you should contact the FrameMaker support. tcssup@adobe.com is very helpful.

Apart from that: Have you been able to work with FM 2019 on this PC? Did this license on this PC work? Or is this a new installation? Do others in your organisation have the same problem? Or only you?

Best regards, Winfried

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