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Participant
July 30, 2014
Answered

can not start frame 11

  • July 30, 2014
  • 2 replies
  • 225 views

dear all

i don't know what is wrong with my frame 11. until yesterday i had frame 10, 11 and 12 installed parallel on my win7 x64 machine. all of a sudden the creative cloud thingy came up and prompted me to login, etc. after that frame 10-12 didn't work anymore. i received the cryptic internal errors. happend already couple of times, i then ran the installers again and frame 10 & 12 worked after that. only frame 11 is still not functioning. i can start it, select wether structured or unstructred and that's it. it pops up quickly in the taskmanager but then disappears. latest updates are applied. deleting local maker.ini just brings the dialogue again. no effect after i made a decision. frame 11 refuses to start.

i then deleted all frames and cleansed the registry by hand (i know what i am doing!), tried to reinstall just frame 11 - no success.

now i start to wonder if my installer is corrupt somehow. can not find frame 11 or TCS4 anywhere to download. it's all gone.

any clues or hints are highly appreciated.

thanks.

chris.

    This topic has been closed for replies.
    Correct answer sintegag

    didn't bother the support. restored windows and performed a clean install. now it works. thanks for help.

    2 replies

    Bob_Niland
    Community Expert
    Community Expert
    July 30, 2014

    According to any number of prior responses to questions like these, the answer is: "Call Adobe Support. Support calls regarding installation issues are free."

    sintegagAuthorCorrect answer
    Participant
    August 6, 2014

    didn't bother the support. restored windows and performed a clean install. now it works. thanks for help.

    Jeff_Coatsworth
    Community Expert
    Community Expert
    July 30, 2014

    Do you see any items loading up in the splash screen? That can sometimes help you identify where it’s choking.